POSTS THIS MONTH:

Multiple persona disorder

It's almost time for our monthly OSS breakfast in Melbourne (last Wednesday of each month). Last month saw the attendance of the only UI / UX expert I know who also has OSS experience. It surprises me that there aren't more UI / UX / OSS experts out there, but I'm also not all that surprised if you know what …

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OSS monkey mind

"Buddhists long ago observed what they call the “monkey mind”, the idea that the mind is inherently a bit restless and fidgety. If you don’t give it a clear task, it will either keep a running commentary, or wander off on tangents. Your head becomes filled with an endless, meandering chatter – a din that has been blamed for everything …

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When phones swallowed physical objects

"...after a decade in which phones swallowed physical objects, with cameras, radios, music players and so on turned into apps, AR might turn those apps back into physical objects - virtual ones, of course. On one hand cameras digitise everything, and on the other AR puts things back into the world." Ben Evans here. Similarly, for years OSS have been …

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IVR to OSS

Question for the community. Have any of you heard of (or experienced) a Telco using data out of their IVRs (Interactive Voice Response) solutions to link up with OSS data? There is a current trend to use merge social data sets to determine customer sentiment and potentially cross-reference against network health and other OSS/BSS data sets. With IVRs having the …

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Customer demand influence

Customer demand influence

“Global telecommunications study: navigating the road to 2020.” In the study listed above, executives at some of the world's largest CSPs indicate that the players most likely to disrupt their industry is OTT app providers. Any thoughts on why they might be perceived to be 30x more influential than technology specialists, or 5x more influential than cable/satellite operators? My take …

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Understanding an OSS shopping list

I recently read this great scenario in a customer's requirements gathering guide and it can be related to the capturing of OSS requirements too. As a husband, I can also relate more directly to the scenario. ;) Wife says... I sent my husband grocery shopping for: Tomato paste Shampoo Apples Extra Virgin Olive Oil Milk Chocolate He comes back with: …

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Simplification at scale

On Friday we published The Simplification Mantra. It discussed the starting perspectives for simplification and that OSS already have so much functionality that they're difficult for users to navigate. An example that I see time and again is where OSS can achieve a requirement, let's say designing a service for one customer, but don't cater for delivering the functionality at …

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The simplification mantra

When it comes to designing, building and configuring OSS, there is a tendency to have a functionality delivery mindset. That is, if we can get our OSS to meet each functional requirement then we tick the box and move on to the next. There is usually a long list of requirements that need to be ticked off, so we don't …

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User journeys

Network operators often talk about five-nines (ie 99.999% up-time on any given network device) as a measure of the reliability of their networks. However, I personally don't believe that many of the operators' customers would consider this as a measure of network quality. Five-nines is a metric that is widely cited from inside the walls of operators, partly because it …

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Share of Wallet

Extending the OSS value chain

"To avoid commoditization, telcos should become the focal point of the extended value chain, focusing on digital services and taking advantage of their traditional competencies." "Global telecommunications study: navigating the road to 2020." The graph above tells a story about the changing share of wallet (end-to-end value chain) in the telecommunications sector. The three dials to the left are the …

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The danger of shortening time-to-market

Time-to-market is an important metric in the Telco vernacular. It's important because rapid TTM allows one CSP to get an attractive new product out to customers earlier than competitors and all the benefits that go with it (ie rapid revenue turn-on, market share, brand awareness, etc). One of the primary impediments to a product's TTM is the IT stream (including …

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CSP Strategic Priorities

How is OSS a strategic priority for telco execs

"Global telecommunications study: navigating the road to 2020" It's interesting that "Improved IT Systems and Processes" is seen as a strategic priority by around a third of respondents to this executive study by EY. It also implies that improved IT systems and processes are probably only front-of-mind for investment for about one third of Telco executives. Do you know what …

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Contingency planning in real-time

"Instead of asking: do we have enough capacity? telcos should be asking: when (and where) will we run out of capacity? And what are we doing to mitigate? Instead of simply reacting to outages, telcos should have a real time view of the current risk points, failure scenarios and their impacts - with recovery plans should the worst case failure happen." Robert …

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TM Forum Open APIs

"Until now, communications service providers could not match their digital native counterparts when it came to delivering what customers want, when and where they want it. Now there is a real opportunity to close that gap through a number of interrelated, big trends that are happening in parallel. This includes transforming their infrastructure through network functions virtualization (NFV), software-defined networking …

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CIO Study 2016

Digital innovation practices

"Gartner’s 2016 CIO Survey revealed five key innovation practices that deliver the highest improvement in digital performance: Crowdsourcing, Different metrics, Formal innovation management and work with Startups. Nevertheless according to the same survey,  CIOs also indicated that these five innovation were the least used." Sebastian Barros here. I suspect these CIO findings are also mirrored in the OSS industry. How many OSS organisations do you know …

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