About

About PassionateAboutOSS

If you’re struggling to find the right information to handle your Operational Support Systems (OSS) then you’ve come to the right place.  Welcome to PassionateAboutOSS.com, the site that applies a 360 degree view, looking at OSS from all angles. Not just the perspective of a carrier, a supplier, market analyst or an individual implementer / operator, but an impartial perspective across all of these dimensions.

I’m Ryan Jeffery and I am Passionate About OSS.My Image

I also happen to be a telecommunications consultant, author and founder of PassionateAboutOSS.com.

PassionateAboutOSS.com was formed in 2012 as a medium to share my passion for OSS with you and the global OSS / BSS community. It exists for the singular purpose of making operational support tools even more impactful than they already are.

At PassionateAboutOSS, we take a contrarian approach to achieving OSS outcomes. Sometimes that’s via the use of bleeding edge OSS technology, but sometimes through far more pragmatic approaches.

Where the passion for OSS came from

With degrees in Computer Science and Engineering (telecommunications), it was perhaps inevitable that I would cross paths with OSS. I say inevitable because OSS meet at the cross-road where software (ie Computer Science) intersects with the management of telecommunications networks (ie Engineering). But that’s definitely not where the passion stems from.

PAOSS may have started in 2012, but my first significant contact with an OSS goes back way further than that. All the way back to 2000 in fact when I was shipped off (kicking and screaming I might add) to Taiwan to work with their first new fixed-line telco after de-regulation.

I can vividly recall how out of my depth I felt on that first OSS project. I was in my 20s and had relocated to a foreign country for the first time. I had a million questions (probably more actually). The challenges seemed immense (they were). I was working with talented and seasoned telco veterans who had led as many as 500 people, but had little OSS experience either. None of us had worked together before. We were all struggling. We were all about to embark on an incredibly steep learning curve, by far the steepest of my career, even to date.

There were no resources dedicated to the nuances and pitfalls of OSS implementations back then. Nothing that helped us climb the learning curve and avoid the many mis-steps along the way.

Despite that, a passion quickly took hold for OSS products and projects. So much so that I willingly averaged an 85 hour work week across the next few years and jumped from country to country implementing OSS for some of Australasia’s biggest telcos. There was still so much to learn!

The Clients. The Projects

Since that first project in Taiwan, carriers, service providers, vendors, utilities and enterprise customers have engaged me. These customers include iconic organisations such as Telstra, SingTel-Optus, Alcatel-Lucent (now part of Nokia), Reliance InfoCom (India), VNPT (Vietnam), PT Telkom (Indonesia), Motorola, IBM, NBN Co, ANZ Bank, ETSA, Western Power, Powerlink and TFN (Taiwan)

Their projects have traversed the full end-to-end life cycle of NMS / OSS projects including:

  • Strategic advisory
  • Due diligence
  • Requirement identification / capture
  • Marketing development
  • Supplier / vendor selection
  • Program / project management
  • Enterprise / solutions architecture
  • Business analysis / process design
  • Testing
  • Training
  • Data migration
  • and more

In fulfilling these projects, we’ve developed systems, methodologies, stories and insights. Many are published here on Passionate About OSS and will hopefully assist you to plan, manage, simplify and de-risk your OSS / BSS projects too.

As an independent consultant (ie agnostic of vendor, technology, service-provider or org-charts), assistance comes without any such biases, being answerable only to the customer and their objectives.

The Future

In some ways I’m slightly disillusioned with OSS from repeatedly facing the same challenges on projects over the last two decades. We’re yet to solve some of our most important challenges. PassionateAboutOSS.com has even issued an OSS Call for Innovation that outlines the challenges and opportunities that await us all.

But conversely, I’m in awe of what OSS can achieve and the brilliance of the multitudes, like you, who have brought them to life.

I’m Passionate About OSS because of the opportunities that await, to improve our tools, to improve our skills and to improve the lives of the vast populations of users who interact with comms networks, services and our OSS / BSS. Most importantly, our OSS have the ability to revolutionise the organisations we work for. They are the glue that links our clients and business with the technology stacks that deliver services to those clients.

So, that’s the story behind Passionate About OSS. It is now THE resource to guide you through the nuances and pitfalls of OSS vendor selections and implementations.

And as you can see, our “WHY” goes way deeper than just “your OSS solution.” We want to help make your organisation and the entire OSS industry greater than it already is.

Want to collaborate with us?

You’ll notice that our (almost) daily blog allows you to interact with our community via the comments form on each post. If you would like to share your mutual passion for OSS in a less public forum or think PassionateAboutOSS may be able to assist you with an upcoming project, you can contact us here or via the form below.

If you haven’t already, don’t forget to schedule a free consultation today.

Want more information?

Further info can be found on my LinkedIn profile. This post provides some supplementary info about how my background and guiding beliefs on OSS projects might be of value to you.