If you’re struggling to find the right information to handle your Operational Support Systems (OSS) then you’ve come to the right place. Welcome to PassionateAboutOSS.com, the site that applies a 360 degree view, looking at OSS from all angles. Not just the perspective of a carrier, a supplier, market analyst or an individual implementer / operator, but an impartial perspective across all of these dimensions.
I’m Ryan Jeffery and I am Passionate About OSS.
I also happen to be a telecommunications consultant, author and founder of PassionateAboutOSS.com.
PassionateAboutOSS.com was formed in 2012 as a medium to share my passion for OSS with you and the global OSS / BSS community. It exists for the singular purpose of making operational support tools even more impactful than they already are.
At PassionateAboutOSS, we take a contrarian approach to achieving OSS outcomes. Sometimes that’s via the use of bleeding edge OSS technology, but sometimes through far more pragmatic approaches.
Where the passion for OSS came from
With degrees in Computer Science and Engineering (telecommunications), it was perhaps inevitable that I would cross paths with OSS. I say inevitable because OSS meet at the cross-road where software (ie Computer Science) intersects with the management of telecommunications networks (ie Engineering).
My first significant contact with an OSS goes all the way back to 2000, when I was shipped off (kicking and screaming I might add) to Taiwan to work with the first new fixed-line telco after de-regulation. I started by assisting the OSS gurus as a transmission network subject matter expert (SME). However, a passion quickly took hold for OSS products and projects. So much so that I willingly averaged an 85 hour work week across the next few years and jumped from country to country implementing OSS for some of Australasia’s biggest telcos. There was still so much to learn!
The Customers. The Projects
Since that first project in Taiwan, carriers, service providers, vendors, utilities and enterprise customers have engaged me. These customers include iconic organisations such as Telstra, SingTel-Optus, Alcatel-Lucent, Reliance InfoCom (India), VNPT (Vietnam), PT Telkom (Indonesia), Motorola, IBM, NBN Co, ANZ Bank, ETSA, Western Power, Powerlink and TFN (Taiwan)
Their projects have traversed the full end-to-end life cycle of NMS / OSS projects including:
- Strategic advisory
- Due diligence
- Requirement identification / capture
- Marketing development
- Supplier / vendor selection
- Program / project management
- Enterprise / solutions architecture
- Business analysis / process design
- Data migration
- and more
In fulfilling these projects, we’ve developed systems, methodologies, stories and insights. Many are published here on Passionate About OSS and will hopefully assist you to plan, manage, simplify and de-risk your OSS / BSS projects too.
As an independent consultant (ie agnostic of vendor, technology, service-provider or org-charts), assistance comes without any such biases, being answerable only to the customer and their objectives.
What does the future hold? As much as I love the OSS of today, I’m afraid they still fail to live up to expectations on many occasions. PassionateAboutOSS.com has issued an OSS Call for Innovation that outlines the challenges and opportunities that await us all. We’ll be doing our utmost to help inspire change and improve the OSS industry for anyone who experiences one of our (collectively) amazing solutions. And in the future of OSS, just like the past, there will always still be so much to learn.
Want to collaborate with us?
You’ll notice that our (almost) daily blog allows you to interact with our community via the comments form on each post. If you would like to share your mutual passion for OSS in a less public forum or think PassionateAboutOSS may be able to assist you with an upcoming project, you can contact us here or via the form below.