Amdocs announced it will extend its managed services and related professional services relationship with Bell Canada to deliver, enhance and maintain its business support systems across the organization for an additional five years through 2022.
“Amdocs has provided high-quality billing solutions and world-class operational support to Bell over the years. We look forward to building on our longstanding relationship to further enhance Bell’s efficient delivery of the best customer experience possible,” said Mike Cole, Executive Vice President and Chief Information Officer at Bell Canada.
“The extension of the managed services and professional services arrangement reinforces the long-standing excellence in operations and service delivery that is the cornerstone of our relationship with Bell Canada,” said Helen Wilde, president for the North American region at Amdocs. “Today’s agreement further validates Amdocs’ unique business model, which combines products, services and industry expertise to help our customers embrace the challenges and experience success in The New World of Customer ExperienceTM, an era defined by rising customer expectations, rapid technology advancements and intensified competition.”