Big circle. Little circle. Crossing the red line

Data quality is the bane of many a telco. If the data quality is rubbish then the OSS tools effectively become rubbish too.

Feedback loops are one of the most underutilised tools in a data fix arsenal. However, few people realise that there are what I call big circle feedback loops as well as little circles.

The little circle is using feedback in data alone, using data to compare and reconcile other data. That can produce good results, but it’s only part of the story. Many data challenges extend further than that if you’re seeking a resolution.

The big circle is designing feedback loops that incorporate data quality into end-to-end processes, which includes the field-work part of the process.

Redline markups have been the traditional mechanism to get feedback from the field back into improving OSS data. For example, if designers issue a design pack out to field techs that prove to be incorrect, then techs return the design with redline markups to show what they’ve implemented in the field instead.

With mobile technology and the right software tools, field workers could directly update data. Unfortunately this model doesn’t seem to fit into practices that have been around for decades.

There remain great opportunities to improve the efficiency of big circle feedback loops. They probably need a new way of thinking, but still need to fit into the existing context of field workers.

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2 thoughts on “Big circle. Little circle. Crossing the red line

  1. One of our customers implemented the following feedback loop: Before a planned maintenance on the fiber network, simulate the services and customers impacted. Communicate as needed with customers. Eventually make contingency plans. Once the planned maintenance is underway, record the exact impact. Compare with simulation. Trace discrepancies to data quality in the fiber network records. It works because the data store is owned by the same operational team that triggers the planned maintenance. Making such processes and feedback loops work across different organizational units is the real challenge.

  2. Hi Roland
    Thanks for sharing this really interesting scenario. Actually, it prompts me to write a post soon about hotspot analysis (which is only a a small circle loop) that I’ve been meaning to write for over a year but keep forgetting.
    I do love how your client has taken that to the next level, making a clever big circle loop from what sounds like a similar hot-spot approach.

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