“The problem [with wizards] is that I think people expect magic. ”
Isn’t this so true? If you call any of your OSS tools “wizards” instead of just tools, users have a much higher expectation of what the tools can actually do?
Call it a wizard and users expect to click one button to design a network, fix all data integrity problems, activate a service, configure all service attributes, guarantee no fall-outs or service downtime, etc.
But call it a tool and users acknowledge that it won’t be able to handle all variants, may have some foibles but do expect it to work well without performing miracles.
Then again, some users expect all OSS tools to be wizards don’t they? 🙂Read the Passionate About OSS Blog for more or Subscribe to the Passionate About OSS Blog by Email