OSS tend to be powerful software suites that can do millions of things. Experts at the vendors / integrators know how to pull the puppet’s strings and make it dance. As a reader of PAOSS, chances are that you are one of those experts. I’ve sat through countless vendor demonstrations, but I’m sure you’ll still be able to wow me with a demo of what your OSS can do.
Unfortunately, most OSS users don’t have that level of expertise, nor experiences or training, to pull all of your OSS‘s strings. Most only use the tiniest sub-set of functionality.
If we look at the millions of features of your OSS in a decision tree format, how easy will it be for the regular user to find a single leaf on your million-leaf tree? To increase complexity further, OSS workflows actually require the user group to hop from one leaf, to another, to another. Perhaps it’s not even as conceptually simple as a tree structure, but a complex inter-meshing of leaves. That’s a lot of puppet-strings to know and control.
A question for you – You can make your OSS dance, but can your customers / users?
What can you do to assist users to navigate the decision tree? A few thoughts below:
- Prune the decision tree – chances are that many of the branches of your OSS are never / rarely used, so why are they there?
- Natural language search – a UI that allows users to just ask questions. The tool interprets those questions and navigates the tree by itself (ie it abstracts the decision tree from the user, so they never need to learn how to navigate it)
- Use decision support – machine assistance to guide users in navigating efficiently through the decision tree
- Restrict access to essential branches – design the GUI to ensure a given persona can only see the clusters of options they will use (eg via the use of role-based functionality filtering)
I’d love to hear your additional thoughts how to make it easier for users to make your (their) OSS dance.