Competition closing on 23 March

In case you didn’t notice, we launched a competition yesterday. It’s a 5 question survey and respondents are in with a chance of winning 1 of 5 copies of my book, Mastering Your OSS.

Not only that, but it’s your chance to give back to the next generation of OSS experts coming through. You’ll achieve this by sharing your experiences on your earliest OSS projects. In turn, we’ll be turning these answers into e-books that we’ll make available free here on PAOSS.

I’m really looking forward to reading the answers from you, the exceptionally talented OSS people who I know read this blog!

Telefónica and Ericsson sign AI-powered Network Ops

Telefónica and Ericsson sign AI-powered Network Operations agreement.

Ericsson and Telefónica, one of the world’s largest communications service providers, have penned a new four-to-six-year managed services deal for AI-powered Network Operations in the UK, Colombia, Peru, Ecuador and Uruguay.

Through its global Network Operations Centers (NOCs), Ericsson will provide services spanning day-to-day monitoring and service desk, change management, and problem and incident management – all powered by its leading AI and automation solutions. The deal supports and reinforces Telefónica’s strategy to focus on increased use of AI-based automation for evolved network operations.

Juan Manuel Caro, Global Director of Operations & Customer experience, Telefónica, says: “Expanding our long-term partnership with Ericsson with the implementation and support of their global Network Operation Centers will now allow us to build a more agile network, while implementing new tools and developing technologies for the network and our customers. AI and automation are key pillars of the network operations of the future.”

Arun Bansal, President and Head of Ericsson Europe and Latin America, Ericsson, says: “Ericsson and Telefónica have a long-standing partnership in technology and services. This new deal reflects both our ambitions to develop and drive networks based in automation, machine learning and AI and we’re working closely with Telefónica to make this a reality”.

Mobily deploys Ericsson

Mobily deploys Ericsson full stack Telecom Cloud.

Mobily Saudi Arabia has deployed Ericsson’s full stack telecom cloud solution, focusing on transforming its wireless network and providing a 5G Cloud Core. Mobily will gain a flexible, agile, and programmable network to improve customer experience and support the development of new services.

Moezid bin Nasser Al Harbi, Chief Technology Officer, Mobily, says: “The cloud will help meet the growing demand for new network services to help improve productivity and efficiency.”

Through Ericsson Cloud Packet Core, powered by Ericsson Cloud Infrastructure including Ericsson Orchestrator, Mobily customers will receive benefits such as reduced latency, tailored vertical network solutions and optimized distribution of key network capabilities.

Rafiah Ibrahim, Head of Ericsson Middle East and Africa, says: “Ericsson is committed to collaborating with Mobily in modernizing and managing its capacity growth, adding sites, and migrating to datacenters. We are taking another step in Mobily’s digital transformation journey through Ericsson’s core network solutions, bringing new levels of performance, flexibility and optimization.”

Ericsson extends OSSii to include 5G

Ericsson committed to extending OSSii agreement to include 5G.

Ericsson, Huawei and Nokia have agreed to initiate discussions to extend an OSSii (Operation Support System Interoperability Initiative) Memorandum of Understanding (MoU) to cover 5G network technology.

The aim is to enable and simplify interoperability between OSS systems, reducing overall OSS integration costs and enabling shorter time-to-market for 5G.

The scope will also look at simplifying integration capabilities towards multi-vendor operator’s OSS systems, maximizing the use intelligent and autonomous technologies.

Ignacio Más, Head of Technology Strategy, Solution Areas OSS, Ericsson, says: “Extending the OSSii MoU scope with 5G demonstrates the strength of Ericsson’s support for multi-vendor interoperability. We fully support and are committed to, the initiative that has helped service providers globally to leverage advancements in telco networks and meet the demands for optimization across their networks.”

OSSii – the Operations Support Systems interoperability initiative – was initiated in May 2013 to promote OSS interoperability between different OSS vendor’s equipment.

Telefónica UK selects Netcracker

Telefónica UK Selects Netcracker’s End-to-End BSS/OSS Suite.

NEC Corporation and Netcracker Technology have signed an agreement to partner with Telefónica UK to implement Netcracker’s end-to-end BSS/OSS suite. The partnership further expands Netcracker’s global, strategic relationship with Telefónica and underscores Netcracker’s continued market leadership in BSS and OSS.

Telefónica UK will use Netcracker’s comprehensive BSS/OSS suite comprising its Revenue Management, Customer Management and Operations Management solutions. In addition, Netcracker will also provide a comprehensive set of services, including Agile- and DevOps-based development, configuration and delivery.

Telefónica UK will integrate Netcracker’s revenue management and customer management capabilities into its customer-facing environment. It will also integrate Netcracker’s OSS capabilities within its IT and Network operations. To ensure rapid integration and delivery, Netcracker will leverage its Blueprint methodology to optimize delivery.

“Service providers around the world are choosing to work with us as leading suppliers of next-gen business and operations solutions. Our solutions allow our customers to become more agile and, in turn, give their customers the differentiated offerings they demand,” said Roni Levy, General Manager of Europe at Netcracker. “We are excited to help our customers deliver the services and experiences their customers have come to expect.”

Ericsson and Airtel to build AI use cases for Network Operations

Ericsson and Airtel to further build real-world AI use cases for Network Operations.

Ericsson and Bharti Airtel (“Airtel”), India’s leading telecom services provider, announced their collaboration for building intelligent and predictive network operations. Leveraging on its developments in Artificial Intelligence (AI) and automation, Ericsson will support Airtel to proactively address network complexity and boost user experience.

Combining deep domain expertise with advanced technologies like AI and automation, Ericsson managed services provides the performance, reliability, and flexibility to meet the dynamic needs of consumers and enterprises as well as intelligently monitoring and managing networks to drive operational efficiencies.

Ericsson and Airtel are industry leaders in the use of AI and automation, driving the future of network operations. Having completed proof of concept trials, the companies are expanding their co-creation partnership to industrialise AI use cases.

Bradley Mead, Head of Ericsson Network Managed Services, says: “I’m delighted that we are able to innovate together with Airtel which confirms a joint commitment to our long-standing partnership where together we can showcase what is possible with AI/ML as we transform into a truly data driven operations that will deliver business benefits on a new level.”

Randeep Shekhon, CTO, Bharti Airtel, says: “Airtel has always been a pioneer in introducing new network technologies to serve customers. AI / ML will be key to Airtel’s customer experience centric operations management. Our partnership with Ericsson is example of the power of real-world and collaborative innovation. With these initiatives, we would continue to maintain our network differentiation and provide superior customer experience. We look forward to taking this journey together to the next level.”

Telecom Egypt and Ericsson apply AI

Telecom Egypt and Ericsson apply Artificial Intelligence to operate telco cloud.

Telecom Egypt and Ericsson completed the successful deployment of Artificial Intelligence (AI) to its full-stack telco cloud infrastructure. The objective is to operate telco cloud environment intelligently and efficiently to enable cloud Automation and orchestration.

The telecom industry is moving into cloud automation especially with introduction of Cloud Native in 5G. Artificial Intelligence assets provide an efficient method for cloud visualization with ability to monitor internal traffic between NFVI layers, in addition to providing a fast way to identify faults and generate suggestions for resolution.

Adel Hamed, Chief Executive Officer at Telecom Egypt says: “We are keen to lead the way in the region when it comes to Artificial Intelligence, as it paves the road for implementation of new technologies across all our markets. Partnering with Ericsson enables us to achieve our strategic goals when it comes to enhanced operational effectiveness and customer experience.”

A key benefit in the case of cloud is that the software is divided into smaller components. This means Telecom Egypt can be selective about what it chooses to upgrade in terms of software and manage these upgrades more easily on a live network with minimal disruption.

Rafiah Ibrahim, Head of Ericsson Middle East and Africa says: “This successful pilot showcases the possibility for operators to deploy Artificial Intelligence on a broader scale. By using Ericsson’s technology, operators such as Telecom Egypt are able to build global standard agile networks and speed up the introduction of new services.”

Proving you’re the best of the best at OSS

Way back in 2015, the PAOSS blog proposed the idea of an OSS Olympics to help identify the best OSS‘ers in the world.

It suggested the following 10 events (noting that operators can use tools of their own choosing):

  1. Order handling – set up a particular type of order, with complexities, and see who can generate the order the fastest into a pseudo-BSS order repository
  2. Service configuration and activation – being the fastest to fulfill a complex service request on a network platform
  3. Problem resolution – surely OSS‘s equivalent of the 100m sprint, the blue riband event, to solve complex network problem scenarios the fastest
  4. Customer QoS and SLA management – perhaps the 200m sprint, being the fastest to solve a degraded network situation
  5. Resource performance management – engineering the traffic flows on a network to provide the best steady-state performance
  6. Bill invoice management – taking a data set containing different products, bundles, services and customers and generating correct bills for all customers in the fastest time
  7. Supplier / Partner settlements and payments management – similar to the above but taking S/P interconnect data and providing correct settlement statements the fastest
  8. Product and Offer management – to build a fully functional product offering the fastest (could be a team event)
  9. Service development – to build a functional service offering
  10. Knowledge management – to deliver a decision support capability that provides the fastest access to process documentation in 5 real-time situations / events

Well, it seems that the concept is now a reality. Number three on the list, the blue-riband event, exists under the title Boss of the NOC (BOTN) competition hosted by Splunk and Arcus Data. Apparently this is the third year of this event, having first been hosted in 2017.

This event only relates to diagnosis using Splunk tools, but it’s a great concept. All you Splunk gurus, jump on board!

It’s on Thursday, March 28, 2019 from 9:00am – 3:30pm in San Diego.

Telefónica Movistar México selects Ericsson for CX

Telefónica Movistar México selects Ericsson Expert Analytics to enhance customer experience.

Ericsson has been selected by Telefónica Movistar México, a subsidiary of Telefónica South America, to deploy the Service Operation Center (SOC) platform to enhance subscribers’ experience through Ericsson Expert Analytics.

The new SOC platform, based on Ericsson’s solution, will be deployed to gain visibility of Telefónica Movistar México’s service operations, quality, and end-customer experience. This will give the service provider actionable insights in real-time to help improve service quality and increase customer satisfaction.

Hector Gimenez, Chief Technical Officer, Telefónica Movistar México, says: “With Ericsson Expert Analytics we can now get a complete end-to-end view of our services, along with real-time insights, that allow us to accelerate decisions and actions that enhance the experience for our subscribers. We will leverage the data captured through Ericsson’s solution to relentlessly pursue operational efficiencies in both technical and non-technical areas and thus increase our focus on our customers.”

Arun Bansal, President and Head of Ericsson in Europe and Latin America, says: “Service providers around the world are increasingly turning to Ericsson Expert Analytics to gain greater visibility of their service operations. This visibility highlights opportunities to improve the customer experience in a wide range of areas, resulting in higher levels of customer satisfaction and loyalty. These are key metrics for service providers to increase revenue.”

Comarch supports creation of the IoT Ecosystem for SCSK

Comarch Supports Creation of the IoT Ecosystem for Japanese Enterprises on Behalf of SCSK.

The SCSK Corporation, one of the largest system integrators in Japan, has chosen Comarch as a partner to enrich its portfolio with IoT device management and monetization capabilities. Comarch will deliver elements of its IoT ecosystem offer, and related solutions, in order to accelerate SCSK’s Internet of Things’ business in Japan.

SCSK insisted on obtaining an end-to-end, open IoT platform to facilitate a variety of future use cases in the different market segments addressed by the company. Comarch is going to deploy a number of solutions as well as its IoT devices, including:

Comarch IoT Enablement Platform – a scalable, modular and flexible, device-management platform supporting all major connectivity standards (Wifi, BLE, Thread, RFID, NB-IoT, LoRa and Sigfox). The solution’s main function will be the management of devices enabling asset tracking and other location-based services (LBS) – Comarch IoT Hub, Comarch Beacon, and Comarch NB-IoT Button.
Comarch IoT Solution Management – set of functionalities to support the overall sales process in the IoT area. The solution boosts automation from the point of onboarding existing and prospective customers to the final purchase.
“SCSK looks forward to exploring market possibilities offered by the IoT ecosystem, and intends to evaluate possible synergies related to cooperation with Comarch in other product areas”, says Atsushi Watanabe, Managing Executive Officer and General Manager of the Distribution and Media Systems Business Group at SCSK Corporation.

The solution is expected to facilitate sales support, design, quoting, and the creation of IoT-related service agreements. With the support of Comarch IoT devices, the platform will enable scenarios such as asset tracking, indoor navigation and presence detection.

The project commenced in October 2018.

“This is an important step in expanding Comarch’s presence in Japan. Not only have we teamed up with a leading IT technology player there, but the cooperation also pertains to one of the hottest topics on the IT landscape – the enterprise Internet of Things”, says Pawel Kleczek, Managing Director at Comarch Japan. “The platform will enable SCSK to flexibly develop new applications on top of the provided IoT ecosystem as required.”

Accenture to offer ONAP-aaS

Accenture Extends Collaboration with ONAP to Help Communications Industry Accelerate Transformation to Software-Based Networks.

Accenture (NYSE: ACN) has extended its collaboration with LF Networking (LFN) — which facilitates collaboration and operational excellence across open networking projects, including the Open Network Automation Platform (ONAP) — upgrading its membership to Gold level status as part of its strategy to build a comprehensive “as-a-service” solution for the software-defined ecosystem.

As part of the LFN family of projects, ONAP provides a comprehensive platform for real-time, policy-driven orchestration and automation of physical and virtual network functions that will enable software, network, information technology and cloud providers and developers to rapidly automate new services and support complete lifecycle management.

Accenture is bringing a comprehensive ONAP-as-a-service solution to market to enable communications service providers (CSPs) and network equipment providers to fully leverage and operationalize the industry-leading open source platform. Providing integration, customization and managed services to support companies’ digital transformations, the as-a-service solution will include a hardened ONAP community release based on Accenture assets:

  • A digital customer portal;
  • A multi-vendor virtual network function (VNF) test and certification portal and platform;
  • Continuous integration and delivery automation cartridges for ONAP components;
  • A service assurance and resource-management solution for network function virtualization infrastructure and VNFs;
  • ONAP integration packs for leading software-defined wide area network vendors; and
  • A flexible cross-industry and vendor-neutral platform framework that enables faster build and deployment of VNFs as cloud-native applications.

“While progress is being made in the shift from a hardware- to a software-based network, there is still a need to accelerate the transformation, and as a Gold member of LF Networking, we can provide a solution that will benefit the ONAP community,” said Amol Phadke, a managing director at Accenture who leads its Network Strategy and Network portfolio of services. “ONAP enables the industry to evolve more rapidly toward programmable network platform architecture.”

Accenture’s participation in ONAP reaffirms its commitment to carrier network transformation and innovation, helping CSPs build next-generation platforms to move from legacy to new business models, develop and launch new services rapidly and at scale, and create and manage real-time operations.

“We are excited that Accenture has chosen to invest further in LFN and ONAP,” said Arpit Joshipura, general manager of networking at The Linux Foundation. “Their support adds to our strong roster of organizations across the globe, and their experience co-innovating across large, diverse ecosystems will help drive open-source networking efforts forward.”

Juniper signs $325m deal with IBM

IBM Services Strikes Agreement with Juniper Networks to Speed its Journey to the Cloud.

IBM Services announced a $325 million agreement with Juniper Networks in which IBM will assist the network technology giant in managing its existing infrastructure, applications and IT services to help reduce costs and enhance their journey to the cloud.

According to a recent report from IBM’s Institute for Business Value, nearly all companies surveyed said they are using some form of cloud computing today, with 85 percent using more than one cloud environment.

As part of the seven-year agreement, IBM will use the IBM Services Platform with Watson to help manage the Sunnyvale, Calif. based company’s support systems including data centers, help desks and data and voice networks.

“A key element of our digital transformation is to manage the complexities of our global operation and to get the most out of our current investments,” said Bob Worrall, Chief Information Officer, Juniper Networks. “In working with IBM Services, we will be able to collaborate with them on innovative solutions for our cloud-first business model.”

In addition, this agreement will allow Juniper Networks to leverage IBM’s cognitive technologies to create an agile IT environment. IBM will introduce the “Factory Development” concept for application management, using automation and cognitive tools, designed to help Juniper drive efficiency, cost savings and assist Juniper Networks toward achieving a cloud-native landscape.

“Our work with thousands of enterprises globally has led us to the firm belief that a ‘one-cloud-fits-all’ approach doesn’t work and companies are choosing multiple cloud environments to best meet their needs,” said Martin Jetter, Senior Vice President of IBM Global Technology Services. “Working with Juniper, we are integrating cloud solutions with their existing IT investments via the IBM Service Platform with Watson. This gives them the opportunity to generate more value from existing infrastructure, along with helping them manage strategic services that are critical to their business.”

IBM Unveils World’s First Quantum Computing System

IBM Unveils World’s First Integrated Quantum Computing System for Commercial Use.

At the 2019 Consumer Electronics Show (CES), IBM (NYSE: IBM) today unveiled IBM Q System One™, the world’s first integrated universal approximate quantum computing system designed for scientific and commercial use. IBM also announced plans to open its first IBM Q Quantum Computation Center for commercial clients in Poughkeepsie, New York in 2019.

IBM Q systems are designed to one day tackle problems that are currently seen as too complex and exponential in nature for classical systems to handle. Future applications of quantum computing may include finding new ways to model financial data and isolating key global risk factors to make better investments, or finding the optimal path across global systems for ultra-efficient logistics and optimizing fleet operations for deliveries.

Designed by IBM scientists, systems engineers and industrial designers, IBM Q System One has a sophisticated, modular and compact design optimized for stability, reliability and continuous commercial use. For the first time ever, IBM Q System One enables universal approximate superconducting quantum computers to operate beyond the confines of the research lab.

Much as classical computers combine multiple components into an integrated architecture optimized to work together, IBM is applying the same approach to quantum computing with the first integrated universal quantum computing system. IBM Q System One is comprised of a number of custom components that work together to serve as the most advanced cloud-based quantum computing program available, including:

  • Quantum hardware designed to be stable and auto-calibrated to give repeatable and predictable high-quality qubits;
  • Cryogenic engineering that delivers a continuous cold and isolated quantum environment;
  • High precision electronics in compact form factors to tightly control large numbers of qubits;
  • Quantum firmware to manage the system health and enable system upgrades without downtime for users; and
  • Classical computation to provide secure cloud access and hybrid execution of quantum algorithms.

The IBM Q Quantum Computation Center

The IBM Q Quantum Computation Center opening later this year in Poughkeepsie, New York, will expand the IBM Q Network commercial quantum computing program, which already includes systems at the Thomas J. Watson Research Center in Yorktown, New York. This new center will house some of the world’s most advanced cloud-based quantum computing systems, which will be accessible to members of the IBM Q Network, a worldwide community of leading Fortune 500 companies, startups, academic institutions, and national research labs working with IBM to advance quantum computing and explore practical applications for business and science.

IBM Poughkeepsie’s unique history in computing stretches back to the development of IBM’s first line of production business computers in the 1950s, the IBM 700 series, and the IBM System/360 in the 1960s, which revolutionized the world by changing the way businesses thought about computer hardware. Now home to one of the world’s most-powerful classical system, the IBM mainframe, IBM Poughkeepsie is positioned to be one of the few places in the world with the technical capabilities, infrastructure and expertise to run a quantum computation center, including access to high performance computing systems and a high availability data center needed to work alongside quantum computers.

“The IBM Q System One is a major step forward in the commercialization of quantum computing,” said Arvind Krishna, senior vice president of Hybrid Cloud and director of IBM Research. “This new system is critical in expanding quantum computing beyond the walls of the research lab as we work to develop practical quantum applications for business and science.”

IBM assembled a world-class team of industrial designers, architects, and manufacturers to work alongside IBM Research scientists and systems engineers to design IBM Q System One, including UK industrial and interior design studios Map Project Office and Universal Design Studio, and Goppion, a Milan-based manufacturer of high-end museum display cases that protect some of the world’s most precious art including the Mona Lisa at the Louvre, and the Crown Jewels at the Tower of London.

Together these collaborators designed the first quantum system to consolidate thousands of components into a glass-enclosed, air-tight environment built specifically for business use, a milestone in the evolution of commercial quantum computers.

This integrated system aims to address one of the most challenging aspects of quantum computing: continuously maintaining the quality of qubits used to perform quantum computations. Powerful yet delicate, qubits quickly lose their special quantum properties, typically within 100 microseconds (for state-of-the-art superconducting qubits), due in part to the interconnected machinery’s ambient noise of vibrations, temperature fluctuations, and electromagnetic waves. Protection from this interference is one of many reasons why quantum computers and their components require careful engineering and isolation.

The design of IBM Q System One includes a nine-foot-tall, nine-foot-wide case of half-inch thick borosilicate glass forming a sealed, airtight enclosure that opens effortlessly using “roto-translation,” a motor-driven rotation around two displaced axes engineered to simplify the system’s maintenance and upgrade process while minimizing downtime – another innovative trait that makes the IBM Q System One suited to reliable commercial use.

A series of independent aluminum and steel frames unify, but also decouple the system’s cryostat, control electronics, and exterior casing, helping to avoid potential vibration interference that leads to “phase jitter” and qubit decoherence.

What to read from a simple little OSS job advertisement from AWS

Not sure if you noticed, but AWS posted this job advertisement on LinkedIn a couple of days ago – Business Portfolio Leader – Telecom OSS/BSS Solutions.

The advertisement includes the following text:
Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for a world class candidate to manage an elite portfolio of strategic AWS technology partners focused on the Operation support System (OSS) and Business Support System (BSS) applications within telecommunications segment. Your job will be to use these strategic partners to develop OSS and BSS applications on AWS infrastructure and platform.”

How do you read this advertisement? I have a few different perspectives to pose to you:

I can’t predict AWS’ future success with this initiative, but I’m assuming they’re creating the role because they see a big opportunity that they wish to capture. They have plenty of places they could otherwise invest, so they must believe the opportunity is big (eg the industry of OSS suppliers selling to CSPs is worth multi-billions of dollars and is waiting to be disrupted).

OSS/BSS are typically seen by CSPs as a very expensive (and risky) cost of doing business. I’m certain there’s a business model for any organisation (possibly AWS and its tech partners) that can significantly improve the OSS/BSS delivery costs/risks for CSPs.

The ad identifies CSPs (specifically the term, “major telecom infrastructure providers”) as the target customer. You could pose the concept that the CSPs won’t want to support a competitor in AWS. The CSPs I’m dealing with can’t get close to matching AWS cost structures so are partnering with AWS etc. Not just for private cloud, but also public and hybrid cloud too. The clip-the-ticket / partnership selling model appears to be becoming more common for telcos globally, so the fear-of-competition barrier “seems” to be coming down a little.

The other big challenge facing the role is network and data security. What’s surprised me most are core network services like directory services (used for internal authentication/AAA purposes). I never thought I’d see these outsourced to third-party cloud providers, but have seen the beginnings of it recently. If CSPs consume those, then OSS/BSS must be up for grabs at some CSPs too. For example, I’d imagine that OSS/BSS tools were amongst the 1,000 business apps that Verizon is moving to AWS.

The really interesting future consideration could be the advanced innovation that AWS et al could bring to the OSS space, and in ways that the telcos and OSS suppliers simply can’t. This recent post showed Google’s intent to bring AI to network operations. It could revolutionise the OSS/BSS industry. Not just for CSPs, but for their customers as well (eg their enterprise-grade OSS). Could it even represent another small step towards the OSS Doomsday Scenario posed here?

And just who are the “strategic partners” that AWS is referring to? I assume this old link might give at least one clue.

I’m certainly no Nostradamus, so I’d love to get your opinions on what ramifications this strategic hire will have on the OSS/BSS industry we know today.

Accenture helps Telefónica with CX

Accenture Helps Telefónica Transform the Customer Experience.

Accenture has helped Telefónica, one of the world’s largest private telecommunications companies, transform its customer experience with a complete overhaul of its digital experience for customers in Brazil, Chile, Mexico, Spain and the U.K.

To acquire and retain new customers, Telefónica had to rethink its commercial focus and create a new, seamless and personalized omnichannel experience. Accenture Interactive helped the company innovate and transform its digital sales capabilities by designing and developing an online sales funnel, a search engine optimization capability and a search engine marketing capability.

Accenture Interactive and its design and innovation consultancy, Fjord, also reimagined Telefónica’s website design and digital marketing experience, creating a holistic customer experience across all touchpoints and providing content customized for the individual customer.

Accenture also helped Telefónica introduce analytics across all digital channels and call centers to enable a better understanding of the customer throughout the entire digital journey, giving the company the ability to make highly personalized offers and accelerate sales.

“Customers make most of their buying decisions through digital channels, so it was critical that we transform our digital sales capabilities and the overall experience to remain relevant,” said Mariano De Beer, chief commercial and digital officer at Telefónica. “A major part of the transformation was to create a digital ecosystem, enabling us to offer a highly personalized experience with the flexibility to respond quickly to changing customer and market demands. Accenture’s deep digital experience, combined with its world-class marketing and design expertise, made them the obvious choice to help us make this journey.”

To date, the transformation has given Telefónica more efficient, hyper-relevant and more flexible customer-support capabilities, enabling the company to not only improve the experience for millions of customers across five countries but also accelerate sales.

“Telecommunications is an industry where service providers constantly face the risk of losing customers — and, with them, revenue — if they fail to maintain customer relevance,” said Nerea Idirin, a managing director in Accenture’s Communications, Media & Technology practice. “Telefónica is a very forward-thinking company and has the courage to continuously innovate, which enables them to maintain their relevance in consumers’ daily digital routines and in turn, their leading position in the market. Our collaboration with Telefónica was designed to help them evolve into a Living Business, enabling them to thrive by continuously adapting to changing customer preferences and market conditions with speed and at scale.”

MYCOM OSI acquired by Inflexion

MYCOM OSI acquired to accelerate cloud-based service assurance leadership.

MYCOM OSI, provider of Assurance, Automation and Analytics solutions to the world’s largest Communications Service Providers (CSPs), announced that it has been acquired by leading private equity firm Inflexion, to fuel its growth and capitalize on its leadership position in a market that is transforming from 30 years of traditional legacy OSS solutions to state-of-the art cloud-based solutions.
MYCOM OSI provides the industry’s first cloud-native service assurance solution – available on private and public clouds – that has been commercially deployed at scale at Tier 1 CSPs, including at Three UK, where MYCOM OSI is assuring the world’s first end-to-end Telco Cloud network, and at one of the top 5 largest CSPs globally, where MYCOM OSI is automating up to 95% of its network quality management operations. MYCOM OSI’s solutions are also used to manage the world’s fastest mobile network, the world’s largest 4G network and the world’s largest VoLTE service.

Along with its cloud-native technology, MYCOM OSI has also successfully introduced an innovative subscription-based commercial model option that provides increased flexibility and time-to-market, and leads the industry in its transition towards a SaaS (software as a service) model.

Inflexion acquired MYCOM OSI due to the significant business growth opportunity, as CSPs seek to transform to Digital Service Providers (DSPs), monetize digital, IoT and 5G services, and adopt intelligent solutions that automate network management to reduce operational and capital costs.

Dr Payam Taaghol, CEO at MYCOM OSI, commented: “We’ve had a great journey through several telecom generations, and have now transformed our company in to a leadership position for the next digital era based on IoT, 5G, automation and AI. We are confident Inflexion’s international footprint, combined with their strong digital skills, make them an excellent partner for us as we embark on our next stage of growth.”

Simon Turner, Managing Partner of Inflexion, commented: “The team at MYCOM OSI have built up an excellent global client base and re-architected their technology and the company to address the global trend of digital transformation that is underway. With our support, the firm plans to continue to evolve their offering and expand their global footprint. We look forward to working together to continue to grow this exciting business.”

President and CTO of MYCOM OSI, Mounir Ladki, added: “We anticipated the telecoms industry’s transformation towards on-demand digital services using IoT and 5G and have rebuilt our portfolio in preparation using the very latest cloud-based technologies. As this transformation gathers pace, Inflexion’s first-class support will allow us to further expand in the Telco and Enterprise markets and accelerate our roadmap plans to further embed automation and AI to deliver the brain of the autonomic network.”

MYCOM OSI’s Assurance Cloud™ visualizes, automates and optimizes digital experiences as well as service and network quality across hybrid physical/virtual telco and IT networks by integrating real time assurance with closed loop automation and analytics driven by Artificial Intelligence/Machine Learning.

Powered by MYCOM OSI’s Experience Assurance and Analytics™ (EAA) suite of applications, it governs global digital experience as well as service and network quality with an intelligence platform that monitors, detects and heals by leveraging local orchestrators, driving digital transformation initiatives towards autonomic network management.

RCN & Grande expand with Netcracker

RCN & Grande Expand Use of Netcracker Digital BSS With Active Mediation Deployment.

Netcracker Technology announced that RCN & Grande Communications, U.S.-based telecommunications service providers, have expanded their BSS relationship with Netcracker and have gone live with Netcracker’s Active Mediation solution. The expanded BSS capabilities will enhance RCN’s & Grande’s existing use of Netcracker’s Revenue Management solution.

RCN & Grande are leading, competitive cable providers focused largely on key markets across the U.S., including New York City, Boston, Chicago, Philadelphia, Washington D.C., Austin, San Antonio, Dallas and other areas of Texas. Both deliver high-speed internet, all-digital TV and telephony services to residential, small business and enterprise customers.

With Netcracker’s enhanced Active Mediation offering, RCN & Grande now have a pre-integrated BSS solution and a common platform for mediation and usage-based rating across all services from its acquired companies. As a result, RCN & Grande have greater visibility and more control over its services, enabling it to deliver top-rated customer experience.

“As we continue to grow and deliver a wider range of services across more and more markets, it is important that we enable consistent and consolidated billing management capabilities,” said Rob Roeder, Executive Vice President & Chief Development Officer at RCN. “Netcracker’s Revenue Management solution has proven its ability to support our billing operations for years, which is why we continue to leverage the platform as we expand and grow.”

“The U.S. cable market is in a highly volatile state, as it experiences acquisitions and mergers amidst the demanding digital economy,” said Rohit Aggarwal, General Manager North America at Netcracker. “We are proud to work with forward-thinking operators like RCN, which understands the need for a strategic partner that can support its continued growth and success as it navigates through constant change.”

Comarch selected by Orange Spain

X by Orange, the Ecosystem of Cloud Services for SMEs Launched by Orange Spain, to Implement the Comarch Billing Solution.

Comarch has been selected by Orange Spain to implement a comprehensive BSS solution covering the full chain of billing, charging, and revenue functionalities. It will streamline the processes spanning from network data mining, through rating and charging, to delivery of financial documents and clearing payments.

The Comarch BSS system will help X by Orange, a subsidiary of Orange Spain, to provide a platform of digital services in the cloud for small and medium-sized enterprises (SMEs). Numerous partners are involved in the project, which entails extensive integration efforts.

Our system is well tailored to the needs of telecom clients requiring cloud-based billing and working with multiple partners – and was therefore an excellent fit for X by Orange – said Dorota Zimny, Managing Director – Iberia at Comarch.

José María San José, CTIO at X by Orange, added: X by Orange required a billing system that would facilitate revenue management for new services based on very specific demands of SMEs. Functionalities such as real-time charging, support for the development of new business models with partners and effective monetization are now key in expanding a telco business in the digital world, and we were impressed with the capabilities of Comarch BSS in that regard.

Comarch was selected by Orange Spain at the beginning of 2018, and the service powered by Comarch BSS was successfully launched within a few months, in September 2018. This is only the latest project carried out by Comarch within the Orange Group, as the company is already cooperating with Orange affiliates in Poland and Luxembourg.

The X by Orange ecosystem’s offer will include three key areas: cybersecurity, to grant protection against attacks on computers and devices with the help of virtual networks, digitization, to help with the rapid introduction of new services through the cloud, and collaboration, to streamline enterprise communication thanks to easy videoconferencing and a cloud-based switchboard. Announced as a “the easy cloud to boost your company”, X by Orange’s ecosystem will help bring to SME’s services that had only been available to the largest corporations until recently.