Netcracker goes live at Slovak Telekom

Netcracker’s Converged Fixed and Mobile Revenue Management Solution Goes Live at Slovak Telekom.

Netcracker Technology announced that Slovak Telekom, the largest Slovak communications service provider, has gone live with Netcracker’s converged Revenue Management solution for its residential and VSE/SoHo customers. Netcracker’s offering enables Slovak Telekom to manage all billing and rating processes for both fixed and mobile customers through a single, converged, end-to-end system.

As a subsidiary of Deutsche Telekom, Slovak Telekom offers fixed and mobile products and services to residential and enterprise customers across Slovakia.

Integrating its fixed and mobile billing operations onto a converged solution has enabled Slovak Telekom to reduce operating expenses and improve overall business agility by eliminating its reliance on multiple systems for mission-critical operations. Netcracker’s comprehensive platform has also opened new opportunities for Slovak Telekom to create a more consolidated approach to billing and revenue management.

“Part of becoming a digital service provider means being able to deliver digital services to all of our customers without introducing complexities on the billing or experience side,” said Branimir Maric, CTIO at Slovak Telekom. “Netcracker’s converged solution has made us more agile by bringing together core capabilities onto a single, sophisticated system.”

“Digital service providers must separate themselves from the need to juggle multiple solutions when handling mission-critical processes, which is a common challenge among traditional service providers,” said Roni Levy, General Manager of Europe at Netcracker. “We are glad to help Slovak Telekom and other Deutsche Telekom affiliates streamline and simplify core processes in order to seamlessly deliver and monetize new digital services.”

NTT East Japan adopts Cisco NFV

NTT East Japan Adopts Cisco NFV Portfolio To Help Small and Medium Enterprises With ICT Cloud Computing.

Cisco Systems G.K. announced that Nippon Telegraph and Telephone East Corporation has adopted a full-stack, ETSI-compliant NFV solution validated and supported by Cisco for its new Maruraku Office service. This will enable the centralized creation, management and operation of Information and Communications Technology (ICT) environments for small and medium enterprises.

Developed in response to the ICT challenges faced by small and medium enterprises
NTT East is creating a highly reliable virtualization environment by transitioning from its existing service platform to provide new services aimed at resolving the problems posed by the ongoing shortage of dedicated IT personnel in many small and medium enterprises. The virtualization platform of the company’s new service for consolidating Internet lines, firewalls, routers, storage and business phones in the cloud requires a wide range of system components. In addition, sophisticated coordination between these elements is essential to ensure stability.

Working with Cisco Advanced Services, NTT East deployed Cisco® Network Services Orchestrator (NSO), Cisco Elastic Services Controller (ESC), and the Cisco Network Functions Virtualization Infrastructure (NFVI) solution, including Cisco Virtual Topology System (VTS) and Cisco Virtualized Infrastructure Manager (VIM). The solution enabled the automation and integration of component functions with complex configurations within its virtualization platform. This cuts costs by reducing manual work and optimizing operations, whilst ensuring greater business agility for service changes and deployment.

Support for creation of new services promoting small and medium enterprises
The deployment of services by operators in the small and medium enterprise market must be agile. NTT East’s adoption of Cisco products and technology in its new service platform was based on the latter’s comprehensive and unified response and support system. This extends to general maintenance and operation of software and hardware spanning everything from service controllers to virtual server platforms and physical networks. NTT East will work to ensure the security and agility of the platform through automated and optimized operation, while developing new services and expanding ongoing services in support of small and medium enterprises.

Fon joins prpl Foundation

Fon joins prpl Foundation to accelerate open-source innovation for the Digital Home and Carrier WiFi.

The prpl Foundation, an open-source, community-driven, not-for-profit consortium with a focus enabling the security and interoperability of embedded devices for the smart society of the future, has announced that Fon has joined the Foundation. As the world’s leading WiFi software company, Fon joins prpl to accelerate the development of a common, open-source-based software framework which will enable deployment of new carrier services for the digital home and carrier WiFi hotspots.

“With the formation of our Carrier Interest Group last year, we set out to strengthen the ties between telecommunications carriers, major chipset vendors and the open source community,” said Art Swift, president of the prpl Foundation. “One of the key goals was to bring new carrier-grade features to gateways and routers that would enable new business models, while promoting the use of open source software as much as possible. Fon’s expertise in providing WiFi technology solutions, including residential WiFi sharing and carrier WiFi, as well as their long-standing relationships with the vibrant OpenWrt open source community, will add momentum to this effort.”

“For many years, Fon has been working with the world’s leading operators to provide WiFi on the go. We strive to always deliver the best user experience for our clients’ customers. We want to help create an ecosystem around home WiFi CPEs that have been ignored for so long, which is why we have chosen to join the prpl Foundation. We believe that it’s essential to keep innovating and building powerful technology in order to keep up-to-date with users’ needs, a belief that prpl shares,” noted Iurgi Arginzoniz, CINO of Fon. “We’ve shipped millions of WiFi devices already that leverage open-source software, and we are delighted to join prpl’s efforts to work with the open-source community to address additional carrier needs. This will help us and others deliver excellent products to the end users, which is, in essence, the focus of what we do.”

In addition to membership in the Foundation, alongside a variety of Fon’s clients, the company intends to participate in prpl’s Carrier Interest Group, the prplWrt working group, and the common API task group.

Vivo extends with Netcracker

Vivo Extends Operation for Netcracker’s Revenue Management and Provisioning Solution Until 2020.

Netcracker Technology announced that Vivo, the subsidiary of the Telefónica Group operating in Brazil, has extended its BSS Operations and Support contract with Netcracker until 2020. The Netcracker BSS platform used by Vivo is currently responsible for supporting the billing operations for B2C and B2B for more than 35 million subscribers.

As the leading communications service provider in Brazil, Vivo offers fixed-line and mobile voice, television and internet broadband services to approximately 97 million subscribers.

“Over the past years, Netcracker demonstrated commitment and continuous support of our mission-critical billing operations, ensuring high performance, quality and timely billing execution as our trusted partner,” said Alessandra Bomura, CIO at Vivo.

“The fast-moving Latin American market forces service providers to leverage innovative, future-proof systems that deliver a wide range of capabilities across all business lines,” said Fabio Gatto, General Manager of LATAM at Netcracker.

Event news – OSS in the era of SDN / NFV

Event: “OSS in the era of SDN / NFV

In it’s fourth year of staging this event, Light Reading continues to build on its successes as the industry’s premier forum for the discussion of the impact of SDN and NFV on network operations and OSS.

It’s being held on 1 Nov (next Wednesday) at The Royal Garden Hotel in London.
More info can be found at https://tmt.knect365.com/oss-in-the-era-of-sdn-nfv/

SK Telecom expands TANGO AI

SK Telecom brings TANGO into the mobile networks for network evolution with AI.

SK Telecom announced that the company has expanded the application of the ‘T Advanced Next Generation Operational Supporting System,’ also known as TANGO, to all telecommunications network of the company.

TANGO is an AI-assisted network operation system with big data analytics and machine learning capabilities, a result of SK Telecom’s two year-long effort of development. The system delivers the automated detection of issues on the network, the troubleshooting of the problems, and the optimization of the performance.

SK Telecom has already adopted the system to its landline network in last December, and this time, it is expanding the application of the system to the mobile network.

The innovation success of TANGO has already been recognized globally. In Last month, SK Telecom signed a strategic partnership with Bharti Airtel, the world’s third largest carrier, to present TANGO to the New Delhi-based telecommunications services company along with its leading innovations in AI-assisted network operation.

The system uses machine learning technology to optimize the quality of the network operation. Based on the breakdown of network traffic information by area and period, it offers the automated optimization of the network operations and notify with the best solution for any anomalies on the network, improving the efficiency of the network management.

Also, the system enhances the accuracy in the network management by measuring the quality of the network operations that customers experience in the use of the network, based on the real-time analysis of the performance. Moreover, it features virtualization capabilities, helping mobile carriers to adopt new network capabilities, which include IoT and 5G.

Park Jin-hyo, Senior Vice President and Head of Network Technology R&D Center at SK Telecom, said “The AI-assisted network operation technology based on big data analytics will be essential in the 5G era.” Added that “SK Telecom will continue to improve the functionality of TANGO aiming at providing the best-performing network for customers to enjoy.”

Vodafone Germany expands with Netcracker

Vodafone Germany Expands Revenue Management and Billing Relationship With Netcracker to Improve Customer Experience.

Netcracker Technology announced that Vodafone Germany, one of Germany’s largest telecommunications service providers, has expanded and extended its billing relationship with Netcracker to bring new cable subscribers onto its Revenue Management platform.

Vodafone Germany, a subsidiary of Vodafone Group Plc, manages a network that supports more than 44 million customers and 300 million calls per week.

By extending its use of Netcracker’s Revenue Management solution, Vodafone Germany will continue leveraging a cost-effective platform to bring on-demand, personalized digital service bundles and an unmatched experience to its customers.

“Our global experience in supporting new business models and operational processes has given us unique insight into the advantages of having an agile, scalable and reliable billing system,” said Roni Levy, General Manager of Europe at Netcracker. “We are excited to continue working with Vodafone Germany and look forward to helping it scale in order to deliver an unmatched customer experience.”

“As our customers’ expectations change, we must continue to evolve, working with proven partners and leveraging platforms that are stable, meet the requirements of our business and enable us to deliver the best customer experience,” said Frederic Vanoosthuyze, CIO at Vodafone Germany. “Our longstanding use of its Revenue Management solution validates our relationship with Netcracker. Extending the use of the platform was the logical choice in order to meet our near- and long-term business objectives.”

Netia chooses Comarch

Netia Chooses Comarch OSS for Network Management.

Netia, one of the largest telecom operators in Poland, chose Comarch Fault Management – a central network monitoring system. The implemented system allows telecoms companies to detect network issues and service incidents promptly, enabling an immediate response. Additionally, the system significantly reduces the risk of network failures, improving the quality of service for customers. The contract between Netia and Comarch was signed in June 2017.

Purchasing of the Comarch Fault Management system is a part of a network management insourcing project. Netia is currently using an analogical solution from another leading supplier. The decision to go back to self-management of the network infrastructure by Netia is aimed at improving operations effectiveness and agility, which is expected to translate into higher customer satisfaction.

“Today’s customers are very demanding and expect to be provided with the highest quality of service. This was an important factor in our decision to optimize and independently run our network operations center. Self-managing the network also requires having our own high-end Fault Management solution. The prototype of the system (PoC – proof of concept) demonstrated by Comarch was better and more convincing than the competitors’ solutions. The company also met all requirements for the live demonstration. Combined with our trust in Comarch, resulting from successful BSS and OSS project execution in the past, these factors have determined our decision to collaborate with the company on a network optimization project”, says Marcin Palkowski, Director of Network Infrastructure Maintenance at Netia.

“The technological environment of telecommunications service providers is changing dynamically. This is related to the necessity to constantly adapt the products and services they offer to increasingly higher market standards. As a company with many years of experience in the telecommunications industry, Comarch meets these expectations by continually improving the quality of its software offering, and by creating new support systems, including those for network management. One such product is the Fault Management system, which we had the pleasure of presenting to Netia. Together with Netia employees, we have specified solution requirements and introduced a well-thought out concept for network management optimization. Our system got a very positive reaction from the customer, and we are pleased by the trust placed in us and the opportunity to implement modern Fault Management software”, says Pawe? Workiewicz, Integrated Assurance and Analytics Business Unit Director at Comarch.

Thanks to Comarch’s long experience in the integration of fault management solutions, the implementation will be completed within the next six months. The signed contract is not the first project implemented by Comarch for Netia. The operator is already using Comarch Field Service Management (for field workforce management) and Comarch InterPartner Billing (for inter-operator settlements).

Smart (Philippines) deploys Amdocs

Smart Embraces Intelligence to Deliver a New Level of Service Personalization to Millions of Filipinos.

Amdocs announced that Smart Communications Inc. (Smart) has deployed an Amdocs solution enabling personalized and contextualized customer engagement. Smart is one of the largest wireless service providers in the Philippines and has deployed the Amdocs solution to support its entire subscriber base of nearly 60 million prepaid and postpaid subscribers. The solution is powered by the Amdocs aia platform which offers a rich set of telecom-specific, real-time intelligence capabilities. It will enable Smart to create personalized customer journeys that deliver the most relevant products, messages or offers to Smart subscribers, at the most appropriate time and over the most appropriate channel.

“This is a strategic milestone in our digital transformation journey,” said Ernesto R. Alberto, chief revenue officer at Smart. “We wanted to introduce a new way to engage with customers. As opposed to the typical mass-market or segmentation-based marketing campaign, the Amdocs customer engagement solution powered by Amdocs aia allows us to target individual customers with products and services that can offer them the most value when they are most likely to need them.”

The Amdocs solution was deployed to connect to key Smart data sources, including Smart’s enterprise data warehouse and CRM and charging systems, offering a real-time view of the subscriber across all the channels on which they are active. It then leverages real-time data analytics to determine the right time to engage with the customer and what to offer, continuing to optimize the customer journey in real-time. Amdocs is also delivering dedicated consulting services to help Smart formulate marketing strategies based on deep market insights, for better business results. The deployment went into commercial use on schedule and on budget and will be supported in a managed services model.

“Smart has built a reputation for innovation and their deployment of our customer engagement solution powered by Amdocs aia is an additional example of Smart’s determination to take the customer experience to new heights,” said Gary Miles, chief marketing officer at Amdocs. “Smart will now be able to accumulate, manage and transform their data assets into real value for end customers. As a consequence, Smart will be able to sell more effectively and execute the right retention strategies, driving revenue growth and improving customer loyalty and net promoter scores overall. Amdocs’ approach of combining innovative technology with a dedicated marketing consulting service which focuses on the business outcomes is unique and allows us to drive better results for our customers.”

Smart has previously deployed Amdocs Kenan for billing.

Nuage Networks wins project in China

Nuage Networks wins first SDN-based, large enterprise project in China.

Nuage Networks, the Nokia venture focused on software-defined networking (SDN) solutions, today announced a significant addition to its roster of global financial customers with its first SDN-based, large enterprise project win in China with China Pacific Insurance Company (CPIC), the country’s second-largest property insurance company. The private cloud SDN project,won via Nokia Shanghai Bell, will use Nuage Networks Virtualized Services Platform (VSP) in two CPIC data centers: one to integrate the dispersed IT systems of 82 branch offices into one unified private cloud platform, and the second to assist in building and testing the company cloud for R&D. As a result, CPIC can achieve improved flexibility, agility and security, all while simplifying network operations and lowering IT costs.

Nuage Networks VSP will enhance CPIC’s efficiency by increasing scale and reducing errors with a centralized policy manager. The solution gives CPIC and other financial institutions greater agility to automate the configuration, management and optimization of virtual networks, including security services for individual applications and workloads.

Nuage Networks VSP supports clouds of all sizes and architectures. Its main benefits include:

* Support for all major cloud management systems, hypervisors, and network gear
* SDN-enabled virtualization with support of L2-L4 services
* Optimized and scaled DC connectivity, deployable on heterogeneous networks
* Programmable business logic and policies to fully automate network service creation
* Unrestricted placement of VM workloads to maximize efficiency of server resources
* Integrated public, private and hybrid cloud applications in managed VPNs
* Enhanced security with microsegmentation, real-time flow visibility with dynamic threat detection and response, including service chaining

The contract builds on Nokia’s strong track-record of helping financial services companies to digitally transform, a key focus of the company as it expands its customer base beyond the traditional telecommunications sphere. Deployment started in August 2017.

Jin Jian, head of the Enterprise & Public Sector unit at Nokia Shanghai Bell, said: “Nuage Networks VSP has clear momentum in the telecoms industry, and we’re excited to bring that same technology to large enterprises here in China, in this case helping CPIC deliver a unified cloud experience. Working with a top insurer like CPIC serves as an excellent reference for the broader industry, and we see this as an opportunity to win more large enterprise projects in China, continuing Nokia’s push into vertical markets beyond the telecoms space.”

Openet’s policy solution wins with Iridium

Openet’s policy solution has now been implemented by three satellite operators.

Openet announced that Iridium Communications has implemented its Policy Manager solution. The solution, Openet’s third deployment with a satellite operator, will allow Iridium to drive revenue by imposing real-time controls on data consumption and time usage across its 66 low-Earth orbiting (LEO) cross-linked satellites.

With the world’s largest commercial satellite constellation, Iridium provides reliable voice and data services to global enterprises for mission-critical activities. The company therefore required a future-proof, dynamic solution to control and monetize network resources by volume in real-time. Its commercial proposition – providing ubiquitous connectivity through reliable, low-latency communications services – also meant that the high availability of Openet’s Policy Manager played an important role in the partnership for Iridium.

Policy Manager allows Iridium to differentiate its users by class (e.g. prepaid vs. post-paid) or types of data (real time streaming vs. non-real time). Openet’s technology also enables Iridium to intelligently control data consumption and time usage. Aligning with Iridium’s core network roadmap, the solution will expand to include other types of policy controls including time of day or geography.

“Openet came highly recommended by our partner network,” said Hermon Pon, vice president of technology development and network engineering at Iridium. “Openet’s highly technical features meet our requirements, allowing us to drive revenue and remain continuously operational which is a key part of our proposition. The company’s agile approach to policy management also allows us to focus each specific use case for data usage when we need it, making the company a dependable technology partner as we continue to future proof.”

“As demand for satellite services and connectivity grow in emerging areas such as enterprise services and IoT, policy management is required to help satellite operators drive revenue and differentiate against competition including cellular and terrestrial networks,” said Niall Norton, CEO, Openet. “This is our third policy deal with a satellite operator, and we have also deployed the solution with a number of fixed broadband providers. The demand for policy controls outside of traditional telecoms networks is growing, and we’re proud to play a key role in helping Iridium evolve within its market.”

Nokia zero CAPEX analytics

Nokia unlocks value from telco data through new Analytics Services, expanded application of augmented intelligence.

Nokia expands its Analytics Services offering to unlock value from telco data, enabling improved network issue resolution and fewer dropped calls for operators. Powered by the Nokia AVA cognitive services platform, the expanding Analytics Services offering takes advantage of billions of crowd-sourced measurements, enriched through machine learning to provide forensic analysis of network performance and actionable outputs. The new services draw on Nokia Shannon Intelligence, which integrates augmented intelligence throughout the company’s end-to-end portfolio.

Nokia Analytics Services are multi-vendor capable, building on several key features:

  • Zero CAPEX commercial model delivers analytics solutions via Nokia AVA cloud native platform, linking payment to results
  • DevOps approach ensures bi-weekly content development ‘sprints’ to address the fast pace of the IoT world
  • Use case factory combines pre-packaged global use cases together with locally developed content to create highly tailored solutions
  • Nokia AVA Knowledge Library to re-use code and curate best practice based on the experience of more than 30,000 Nokia services experts around the world

Nokia Analytics Services introduces six new use cases:

More agile and advanced methods are required to address the requirements of increasingly dense, complex, and multi-layered networks on the path to 5G. Mobility Analysis and Optimization reduces dropped calls by up to 35 percent using crowd-sourced performance measurements and algorithms developed by Nokia Bell Labs. Spectral Performance Management uses a similar approach to enable more granular capacity planning.

Operators are evolving towards future artificial intelligence-driven network operations. Cell Site Degradation Prediction can already predict service degradations on cell sites up to seven days in advance through machine learning. Similar Ticket Recognition uses deep-learning to find patterns in unstructured data, and the Nokia MIKA digital assistant to guide engineers to the best solutions to network issues, leading to a 20-40 percent improvement in first time resolution.

Operators want near real-time insight into the quality of experience (QoE) that subscribers receive. VoLTE Audio Gap Analysis boosts the experience for subscribers using VoLTE by using machine learning and can be further enhanced by Nokia’s Wireless Network Guardian solution. Multiple sources of data are correlated to rapidly identify issues that impact QoE. Predictive Video Analytics provides insight on encrypted traffic and identifies bottlenecks that impact the delivery of video services. Furthermore, Nokia Bells Labs modeling is used to quantify the link between video QoE and underlying business drivers such as churn, and net promoter score.

Sheryl Kingstone, research director, 451 Research: “The business potential of analytics is yet to be tapped fully by the telco industry. Telecom operators often require help to unlock the value of data, through targeted and actionable insights. Nokia is helping operators through the stormy waters with analytics expertise to improve customer experiences, reduce churn, and identify new revenue sources.”

Dennis Lorenzin, head of Network Planning and Optimization, Global Services, Nokia said: “Our analytics services help to cope with the complexity of today’s networks.  We at Nokia provide insights to improve network availability and quality. We can augment human intelligence to improve efficiency and reduce the cost of operations. In addition, we can provide deeper insights to improve quality of experience based on subscriber, device and application usage patterns.”

Nokia Shannon Intelligence is the knowledge system infused in Nokia’s next generation devices, machines and networks to extrapolate data trends that aid in machine and human decision making. This includes predictive and cognitive techniques across Nokia’s analytics suite and extensive cloud technologies, combined with other technologies to enable complete digital transformation. Bell Labs, the renowned research and development engine of Nokia, is an expert in augmented intelligence.

Nokia contributes on SD Fixed Access Networks

Nokia first to contribute open source software to accelerate adoption of software-defined fixed access networks.

Nokia is playing a leading role in the Broadband Forum’s effort to spark fixed access network innovation by spearheading the new Broadband Access Abstraction (BAA) project. The initiative, led by Nokia, seeks to drive the adoption of software-defined access networks through the contribution of open source software, uniting vendors and operators to ensure they are aligned with industry specifications to meet the needs of operators globally.

The project seeks to define a software reference implementation for an open BAA layer, which would eliminate dependencies on vendor-specific equipment and proprietary software functions by providing standardized interfaces and decoupling implementation from the underlying hardware.

Nokia is the first vendor partner to contribute open source code under the BAA project. Fully aligned with BBF standard data models, the open source code delivers common management functionality, making it easier to operate multi-vendor, multi-technology access networks and letting operators and vendors focus on developing new innovative cloud capabilities instead.

The project is created within the BBF – a non-profit industry organization focused on engineering smarter and faster broadband networks – under the Open Broadband (OB) program and taps into deep experience in defining network architectures that fulfill a wide range of requirements and operator needs. Developing both the specifications and reference codes under a single organizational umbrella will shorten feedback loops and reduce the development efforts and testing cycles required.

Robin Mersh, CEO of Broadband Forum, said: “We are excited to have Nokia be the first vendor in the Forum to contribute open source code under the Broadband Access Abstraction open source initiative . This will help reduce the time and efforts needed to achieve interoperability and help operators to develop a framework for cloud infrastructure in the central office. By aligning open source code to industry specifications, the Forum can effectively collaborate with the open source community to aid in development and testing.”

Federico Guillén, president of Nokia’s Fixed Networks Business Group, said: “Open source software is a powerful tool that can make us more efficient as an industry. However, one of the biggest hurdles is simply getting started. Together with BBF, Nokia is driving an agile and collaborative environment that produces reusable software for fixed access operators across the globe. By opening and standardizing the common, generic part of the network software, we avoid the need to re-write that same software for every technology, every vendor and every node. In turn, we can now focus our efforts on developing new applications and capabilities that make the network faster, better, and smarter: for example, converging fixed and mobile networks; fronthauling 5G over fiber-access networks, automating operations and building self-healing and self-optimizing networks.”

Mauro Tilocca, project manager of Wireline Innovation and Access Network Automation at Telecom Italia, said: “The BAA open source initiative creates an open environment amongst vendors and operators that helps to accelerate the creation and introduction of new and innovative services. The alignment with the BBF gives us confidence and assurance that any software conceived under the initiative will be interoperable and meet the various specifications of our network.”

Midco expands with Netcracker

Midco Expands Billing Relationship With Netcracker to Leverage Advanced B2B Billing Capabilities.

Netcracker Technology announced that Midcontinent Communications (Midco) has expanded and extended its billing relationship to enable more complex billing scenarios for its business customers. Midco will leverage Netcracker’s next-generation Revenue Management solution to enhance its ability to offer dynamic pricing options while reducing operational costs.

Midco delivers internet, cable, fixed-line and home automated services to residential and business customers across the Midwestern United States.

Netcracker’s solution will enable Midco to bill for a wide range of B2B services, including data center offerings, labor rates, hosted, security and managed WiFi services, dynamic offers targeted to SMB vertical-specific segments, as well as traditional connectivity services through a single platform. The sophisticated billing and rating platform will also help Midco build stronger connections with its business customers by introducing the ability to tailor service bundles.

“Our team takes the responsibility to meet our business customers’ diverse connectivity and value-added service needs very seriously, and Netcracker’s solution enables us to meet those expectations,” said Gary Shawd, Vice President of Information Systems at Midco. “We look forward to continue working with Netcracker, our trusted billing partner, and leveraging its proven solution and expertise to expand our revenue management capabilities.”

“Today’s evolving digital landscape is giving businesses new opportunities to leverage a wide range of services. This requires service providers to use consolidated, next-generation platforms that support complex billing scenarios,” said Rohit Aggarwal, General Manager of North America at Netcracker. “We are excited to expand our relationship with Midco and give it the capabilities it needs to succeed in an increasingly diverse and sophisticated B2B market.”

RCN and Grande Communications select Netcracker

RCN and Grande Communications Select Netcracker’s Revenue Management Solution to Optimize B2B and B2C Customer Experience.

Netcracker Technology announced that digital TV, phone and internet service provider RCN has selected Netcracker’s Revenue Management solution to improve efficiencies at both RCN and Grande Communications. RCN and Grande will use Netcracker’s platform for standardizing all billing-related processes across its seven offices and plans to use these solutions to deliver the best possible customer experience.

RCN provides digital TV, phone and internet services for residential and business customers in New York, Boston, Chicago, Metro D.C., Philadelphia and Lehigh Valley, Pennsylvania, while its sister company, Grande, delivers internet, TV and phone services to more than 160,000 residential and business customers in Texas. TPG recently acquired RCN and Grande, and has plans to acquire Wave Broadband, combining them to create one of the largest cable service providers in the United States.

Netcracker’s next-generation Revenue Management solution will replace third-party legacy billing systems with a common platform for both service providers’ business lines that will ultimately improve customer experience. The solution will enable both companies to converge across all combinations of network technologies and reduce redundancies while improving efficiencies.

“At RCN, the needs of the customer are top-priority—and our customers need seamless billing and account operations. Netcracker’s Revenue Management platform provides modern and tech-savvy billing services that eliminate hassle for all parties,” said Rob Roeder, EVP and Chief Development Officer at RCN. “By continuing the relationship with Netcracker, we are continuing our superior customer service and exceeding expectations.”

“Service providers see the importance of leveraging future-proof revenue management solutions to meet the digital needs of their customers, allowing them to evolve as technologies around them change,” said Rohit Aggarwal, General Manager of North America at Netcracker. “We look forward to working with RCN and Grande and helping it deliver an unparalleled customer experience as it expands across the country and transforms into a true next-generation digital service provider.”

Bechtle selects Netcracker

Bechtle Selects Netcracker’s Digital Platform for New Cloud-Based Portal and Enterprise Applications.

Netcracker Technology announced that Bechtle AG is leveraging Netcracker’s comprehensive BSS solutions to support its new cloud-based portal and marketplace, which will host a range of digital enterprise applications for its business customers across Europe. The use of Netcracker’s solutions allows Bechtle to support consumption-based business models and open new revenue streams by offering multicloud services. As a digital marketplace, the portal www.bechtle-clouds.com enables users to orchestrate various cloud services, drastically simplifying agreement, deployment and support processes. All services are invoiced transparently based on agreement duration or actual usage.

As one of Europe’s leading IT, infrastructure, hosting and B2B value-added system integrators and service providers, Bechtle offers comprehensive, vendor-neutral IT applications, infrastructure and operations services to more than 70,000 customers across the industrial, trade, financial and public sectors.

Netcracker’s comprehensive BSS capabilities, including cloud billing, will enable Bechtle to open new revenue streams by enabling the selling and billing of new cloud services that leverage consumption- or subscription-based models. In particular, Bechtle’s use of Netcracker’s Cloud Billing and Digital Marketplace solutions support the launch of new network-as-a-service (NaaS) offerings, Bechtle’s backup-as-a-service and recovery-as-a-service offerings as well as third-party cloud services.

Bechtle is expanding its application and hosting portfolio of cloud services and infrastructure to provide diversity of choice, delivery, on-site and hosted applications and services to small, medium and large enterprises across Europe.

“Our investment in a new, next-generation cloud platform gives our customers added flexibility when procuring software and IT infrastructure services,” said Michael Guschlbauer, member of the Executive Board responsible for IT System House & Managed Services at Bechtle AG. “Whether they’re looking for a public or on-premises private cloud solution, on-demand services or expert support to realize their complex IT projects, Bechtle is their reliable partner when it comes to modern IT architectures and hybrid clouds.”

“Both large and small businesses want access to their enterprise applications quickly and on demand without burdening themselves with expensive IT overhead of licenses, operational and personnel costs,” said Sanjay Mewada, Chief Strategy Officer at Netcracker. “Netcracker’s cloud-based BSS platform offers innovators like Bechtle to bring the power of SaaS, PaaS and IaaS to their business customers as they move towards digitalization across the entire enterprise value chain. We are excited to be working with Bechtle as it grows its European footprint through its digital transformation.”

Cloudera enables Globe Telecom Machine Learning

Cloudera Enables Globe Telecom to Manage Mobile Data Growth and Boost Customer Experience with Machine Learning.

Cloudera, Inc. announced that Globe Telecom has used the Cloudera platform to successfully enhance customer experience and deliver real-time targeted marketing campaigns and offers to its 60 million customers. Globe Telecom, a leading provider of telecommunication services in the Philippines, is using machine learning with Cloudera to enrich customer experiences across channels and deliver targeted and optimized products and services, while maintaining compliance with the latest industry data regulations.

As expanding numbers of consumers adopt a digital lifestyle, telecommunications companies like Globe Telecom are looking to manage the increased volume of data with technologies like the Internet of Things (IoT) to glean real-time insights of consumer behavior.

Globe Telecom’s mobile data traffic grew 85 percent from 151 petabytes (PB) in 2016 to 280 PB this year and mobile data is a growing and significant contributor to total mobile revenues for the first half of 2017 versus the similar period a year ago, according to Globe’s quarterly results announcement.

“To sustain our growth, we are always looking for ways to improve customer experiences across our channels and touchpoints. Our ability to strategically manage and monetize information about our customers will enable us to deliver value-added products and further differentiate ourselves in today’s competitive business landscape,” said Gil Genio, Chief Technology and Information Officer at Globe Telecom.

With Cloudera Enterprise now at the core of Globe Telecom’s data management architecture, the increasing volumes of data are ingested from different sources and channels into a centralized data hub and made available to all employees across the organization with full fidelity and security.

“Telecommunications companies are known for the large amount of consumer data they collect daily, but are challenged to manage and use the data effectively,” said Mark Micallef, regional vice president, Asia Pacific and Japan at Cloudera. “Cloudera’s platform scales to today’s and future data volumes and delivers machine learning and advanced analytics techniques to become data and insight driven. Globe Telecom can now use data to gain valuable insights, make accurate business decisions faster and deliver targeted marketing campaigns and offers to enhance their customer’s experience.”

CSG teams with Arrow Electronics on IoT

CSG Teams with Arrow Electronics to Monetize the Internet of Things.

CSG Systems International announced a new agreement with Arrow Electronics to enable quick launch and monetization of solutions across the Internet of Things (IoT).

The IoT includes a network of internet-connected objects such as smart home devices, wearables and vehicles that collect and exchange data using embedded sensors. Under a new agreement, CSG will team with Arrow as part of an IoT ecosystem of companies that work together to create, connect and monetize IoT devices and their interactions.

“At Arrow, we support all the building blocks for IoT, from the sensory edge to data connectivity to cloud-based platforms,” said Aiden Mitchell, vice president of IoT global solutions at Arrow. “With the deployment of Low-Power Wide-Area Networks (LPWAN) optimized for IoT, we are able to support our clients with integrated solutions that move the data they need from deployed products and assets. They can realize the value of their data in efficiency gains, new services and great experiences for their customers. The CSG Ascendon platform allows us to provision our clients’ solution on the network and provide global billing services with a great device management experience.”

Arrow will leverage the Digital BSS (Business Support Systems) capabilities of CSG’s Ascendon digital service platform to quickly launch IoT products and services, and configure and monetize revenue-sharing models among partners in the IoT ecosystem. CSG will deliver Ascendon as a managed service to support Arrow’s large customers with comprehensive settlement capabilities as well as web-based self-care to support on-boarding, product ordering, self-management and role-based security profiles for business customers.

“The IoT includes an increasingly complex web of partners and device ecosystems. Together, CSG and Arrow will provide a simplified way to deliver any IoT business model, and put into place the processes and systems needed to drive revenues from device interactions,” said Ian Watterson, vice president at CSG International. “As the IoT rapidly continues to grow and define itself, Arrow and CSG will deliver the flexibility that businesses need to build successful and profitable IoT business models.”

Altice and Amdocs partner

Altice USA and amdocs enter into multi-year partnership to establish industry-leading Business and Operational Support Systems.

Altice USA, one of the largest broadband communications and video service operators in the U.S. and the provider of Optimum and Suddenlink-branded internet, TV and phone services, and Amdocs announced that they have extended their partnership and entered into a multi-year agreement for key business and operational support systems. The arrangement will help accelerate the migration to a single Altice USA platform, simplify and modernize technology operations and provide a better experience to Altice USA customers.

As Altice USA continues to integrate its Cablevision and Suddenlink legacy business and operating systems and platforms, the industry-leading approach is supported by a hybrid solution combining architecture developed by Altice Labs as well as systems from Amdocs, enabling a simpler, more agile and efficient customer-centric system. The solution enables Altice USA to quickly and flexibly design and launch new innovative offerings and bundles, accelerate order orchestration and fulfillment over its existing fiber infrastructure and next generation fiber network, enable superior omni-channel customer service experience, and future-proof its systems to prepare for next-generation products and services.

Amdocs’ market-leading ability to automate and modernize complex environments, and create intellectual property in operational best practices at scale, met Altice’s demand for a strategic partner to help it innovate and deliver new converged services faster and more efficiently.

“As we focus on the future needs of our customers, having a simple, flexible and efficient support system is a vital part of our strategy. By combining the technological strengths of Altice with the capabilities of Amdocs, we are creating a unique infrastructure that will enhance and unify the customer experience we offer in the U.S. as we launch new, innovative products and services for our customers. Amdocs is a valued, long-standing partner for Altice USA and we look forward to working together to create the backbone that will enable best-in-class connectivity solutions for years to come,” said Hakim Boubazine, Co-President and Chief Operating Officer, Altice USA.

“Altice USA is a major powerhouse, delivering broadband, pay television, telephony services, Wi-Fi hotspot access, proprietary content and advertising services to residential and business customers. They are innovative and agile and focused on delivering on the promise of full convergence in this hyper-competitive market. We are delighted to partner with Altice in the U.S. on this industry-leading solution,” said Eric Updyke, group president, Amdocs Services.