The latest Magic Quadrant for Operations Support Systems is as follows:
Source: Gartner (February 2018)
The latest Magic Quadrant for Operations Support Systems is as follows:
Source: Gartner (February 2018)
NEC Corporation and Netcracker Technology announced that Vodafone Group has selected NEC/Netcracker’s Hybrid Operations Management (HOM) solution to support its transition into a telecommunications cloud provider. The virtualization initiative will incorporate the use of cloud-native, SDN and NFV technologies to evolve operational and business systems and processes. NEC/Netcracker’s Hybrid Operations Management will support this initiative by orchestrating and managing end-to-end resources and services within Vodafone domains.
Vodafone Group is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications.
NEC/Netcracker’s solution will help Vodafone streamline and automate operational processes across its operating companies in order to increase service efficiency and flexibility. This will reduce the time it takes to launch new services and enable dynamic, closed-loop operations with automated lifecycle capabilities in order to meet unpredictable and constantly changing network demand.
Vodafone and NEC/Netcracker will jointly demonstrate the power of orchestration to deliver zero-touch cloud services at Mobile World Congress 2018. The compelling demonstration underscores the role of orchestration to automate networks and services driving agility and cost efficiencies in the mobile market and will be showcased in Vodafone’s booth in Hall 3 Stand 3D30 and NEC/Netcracker’s booth in Hall 2 Stand 2H31.
“As we accelerate the transformation of our network and services to fully leverage cloud and virtualization, Orchestration and Automation plays a critical role in how we build and operate both the infrastructure and our business,” said Fran Heeran, Head of Network Virtualization, SDN and NFV at Vodafone Group. “We selected NEC/Netcracker due to its deep understanding of both physical and virtual domains and its unique capabilities for hybrid operations across physical and cloud environments.”
“As customer demands change, service providers are under increasing pressure to leverage networks that will enable the delivery of new services and support evolving customer lifestyles,” said Andrew Feinberg, President and CEO at Netcracker. “We are excited to work with Vodafone on its massive cloud transformation program, which will lay the foundation for innovation to deliver the next generation of digital services.”
AI (Artificial Intelligence) and networking pioneer Aria Networks has joined the ETSI group formed to lead the industry in mapping the future of AI and Networking.
The ETSI Experiential Networked Intelligence (ENI) Industry Specification Group (ISG) was set up in February 2017, to define a new architecture for network management leveraging Artificial Intelligence and Machine Learning to improve automation.
ETSI ENI already has the backing of telecom operators including Telecom Italia and Vodafone, as well as vendors such as Huawei, ZTE, Samsung and Xilinx. Aria is the first independent software vendor to join the group. (The full list of members is at https://portal.etsi.org/TBSiteMap/ENI/ListOfENIMembers.aspx)
Aria’s Head of Research, Dr Archie Wade, commented: “Network automation has risen to the top of the agenda for network operators in the last few years. But many operators are still taking quite a narrow view of what that means, and the role for AI. Through our participation in the ETSI ENI group, we hope to provide an industry blueprint for business-driven network automation, delivering real transformation.”
ETSI ENI Chair, Ray Forbes, added: “We welcome Aria’s involvement in our group. The practical application of AI techniques to networking challenges is a rare but vital skill set for this initiative.”
Aria Networks is a pioneer in the field of AI and Networking. Its software platform uses AI and Machine Learning to create optimal designs for complex networks, in response to any set of criteria (such as lowest latency, lowest power consumption) or conditions (such as scheduled or unplanned outages).
According to Aria, the use of Artificial intelligence technology is essential for automating new software-controlled, dynamic networks including 5G. By using AI to automate network design and optimisation processes, operators can achieve “closed loop” operations at a business level, delivering greater agility and scalability.
Aria has previously featured in high-profile industry collaborations such as Vodafone’s 2016 Mobile World Congress “VPN+” demonstration, and several TeleManagement Forum “Catalyst” collaborations on 5G slicing and closed loop automation.
Aria’s technology has been used by Tier 1 network operators including BT and Level3 as well as web-scale giants such as Facebook. Privately-held, the company is based in the UK.
NEC Corporation and Netcracker Technology announced that NEC/Netcracker’s Network-as-a-Service (NaaS) Business and Operational Support solution has gone into production at TELUS, a Canadian telecommunications company.
TELUS NaaS enables businesses to virtually build, manage and cloud-optimize their networks quickly, easily and cost-effectively through a flexible self-serve platform. New secure networking services, such as SD-WAN, can be configured up to 80 percent faster than traditional networks, enabling TELUS to better serve the needs of its customers while reducing networking costs.
The TELUS NaaS solution uses NEC/Netcracker’s Order Management and Service Orchestration. The NaaS platform also utilizes NEC/Netcracker’s Business Enablement Applications, including NaaS Self-Service for real-time configuration and monitoring, and Netcracker’s Customer and Product Information Management offerings.
“Service providers are looking for new ways to evolve their networks and embrace more open ecosystems. Thanks to the emergence of cloud architecture, software-defined networking and network virtualization technologies, NaaS represents a significant stride forward in achieving these opportunities,” said Uzi Murad, General Manager North America at Netcracker.
“By leveraging the power of TELUS’ advanced fiber network, we are able to deliver access to faster and more reliable business services, including innovative NaaS solutions, to more business customers than ever before,” said Ibrahim Gedeon, CTO at TELUS. “Collaborating with NEC/Netcracker has contributed to our ability to deliver SD-WAN and other next-generation services to meet our customers’ increasingly complex demands.”
Click on the link above to register online.
TM Forum’s description of the event is as follows:
As part of the TM Forum Open Digital Architecture program, we are starting work on a standardized definition of Operational Domain Managers (ODM) capabilities. Telstra will be hosting an open TM Forum Local workshop on ODM to garner more industry feedback and we are looking for your participation.
This is the chance for you to provide input into the OSS and Networks of the Future architectures. While the workshop will introduce the ODA and ODM concepts, we are looking for feedback on your product plans supporting these type of architectures, understanding where we align, and what is missing. Small groups of participants will work on answering these type of questions :
Develop definition of NaaS services and the required Northbound API (i.e. towards IT and/or partner(s) that an ODM should support – from minimum viable set towards complete list
Service catalogue: service specification, service lifecycle management from design time to run-time – minimum requirements
Service assurance: Handling of closed-loop support within one domain vs composite domain or across another CSP Service instance: How is service-resource mapping & Service impact assessment handled?
Service Fulfillment: How can we track “Activation Error handling” within an atomic domain vs a composite domain? etc
Over the last few days we’ve made some updates to our OSS products / vendors list to reflect recent acquisitions, mergers, etc.
Please let us know if there are any others we should be adding to the list.
Speedcast International Limited announced it has secured a 10-year contract with Australian government-owned infrastructure provider NBN Co to deliver enterprise-grade satellite services. Speedcast’s wholly-owned subsidiary and dedicated entity, Speedcast Managed Services, will partner with NBN Co to design, build and manage NBN Co’s enterprise satellite services. The value of the base network build and managed services project is AU$107 million and with other demand-driven services the aggregate revenue is expected to be up to AU$184 million in total.
This new contract will be a transformational project for Speedcast in Australia. Speedcast will leverage its experience as Australia’s largest provider of enterprise-grade satellite services to build and operate, in support of NBN Co, a unique suite of satellite services targeted at enterprise and government customers in Australia. In order to deliver on its mission, Speedcast will set up a new office with world class specialists in Melbourne to support NBN Co. The services provided by Speedcast will complement NBN Co’s consumer satellite service and will serve to increase the availability of enterprise-grade cost-effective communications solutions for Australian businesses.
“We are honored and grateful to have been chosen for such an important program and we are excited to play a part in expanding the communication services available in Australia. This contract is another huge success for Speedcast in our efforts to provide next-generation communications solutions to our clients and partners around the world,” said Pierre-Jean Beylier, CEO, Speedcast. “I thank NBN Co for their trust in Speedcast’s ability to deliver reliable communications services enabling mission-critical applications that enterprise and government customers rely on; something we are passionate about and have been doing very successfully in Australia for many years as well as in over 100 countries around the world.”
As the largest provider of satellite communication services to enterprises in Australia and globally, Speedcast boasts a range of services, technical capabilities and service levels that are second to none in the industry. The innovative solutions and ideas that Speedcast brings will help NBN Co support its mission and provide enterprise customers in Australia with an industry-leading connectivity service.
Amdocs announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers. Leveraging the new Amdocs DigitalONE platform, Mtel will gain a 360 degree customer view with intelligence-driven, contextual and tailored customer engagements which will help differentiate the company with today’s digitally savvy consumers.
Mtel is focusing on engagement channels fundamental to addressing growing customer expectations for superior digital experiences that are personalized and engaging. Built to be open and modular, Amdocs DigitalONE is part of Amdocs’ open and integrated stack of best-in-class offerings for digital enablement of service provider operations from the network layer, all the way up to the customer engagement layer. It will enable Mtel to provide its service agents with an omni-channel, widget-based digital experience that includes visual web representations of the customer in context of where they are on their care and commerce journey. While presenting a unified view of the customer experience, there are channel-specific applications for customer care agents in retail stores and call centers.
By modernizing its retail engagement capabilities based on Amdocs business process best practices and experience with intelligence-driven customer journeys, Mtel will be able to make changes quickly and easily utilizing its unique build once, deploy many times widget toolkit. With this enhanced business agility, Mtel can quickly deploy new capabilities to enhance the customer experience across all of its customer engagement channels.
“As we rapidly move towards an increasingly digital society, it is imperative that every company, including Mtel, be diligent in continually investing in and improving its customer care and commerce systems and simplifying and optimizing its business processes,” said Alexander Dimitrov, chief executive officer at Mtel. “Teaming with Amdocs helps us to further accelerate our digital transformation journey and enhance our ability to create outstanding experiences for tomorrow’s massively connected, always-on customers.”
Mtel has built a reputation for driving innovation by remaining laser focused on customer outcomes. For example, Mtel is using design-led thinking from Amdocs that includes conducting focus groups with all its sales representatives and shop managers. These focus groups help Mtel and Amdocs gain a more comprehensive understanding of customer and agent journeys in order to determine how to best automate processes to drive outcomes such as reduced average handling time and increased rate of first time resolution.
“In today’s digital landscape, designing and building new products and services that exceed consumer expectations requires continuous innovation,” said Anthony Goonetilleke, group president, Amdocs Technology. “Mtel has embraced this continuous innovation strategy and, as a result, is well positioned to produce some of the most exciting experiences for its customers. Moreover, Mtel will improve its business agility by leveraging the powerful 360 degree view it gains of its customers’ journeys and the digitalization of its commerce and care processes across engagement channels.”
Amdocs announced it has entered into a definitive agreement to acquire Vubiquity, a leading provider of premium content services and technology solutions, subject to customary closing conditions. The two companies are excited about the acquisition with the increased capacity to now deliver enhanced digital content capabilities for network operators, video distributors, OTT companies, content owners and content producers.
The combination of Vubiquity’s expertise across the content ecosystem and Amdocs’ proven, scalable solutions enables customers to quickly improve entertainment offerings and maximize revenues while gaining increased customer insights from content consumption. The company is now uniquely positioned to deliver a set of comprehensive content offerings so customers can redirect operations, enable large libraries for global distribution, and efficiently monetize their content offerings. With Vubiquity, Amdocs will enhance its capabilities to deliver an enriched customer experience, including end-to-end solutions, for rapid deployment of new communications and media services worldwide. Please see a short video highlighting our capabilities https://www.amdocs.com/vubiquity.
“This acquisition uniquely positions Amdocs at the center of increased convergence across the content community and video distributors including major OTT providers,” said Eli Gelman, Amdocs President and CEO. “Our joint offerings address the media and entertainment industry’s challenge in balancing the incredible growth of content and the many ways to consume content with making programming easier, faster to deliver and ultimately watch, while also delivering profits.”
“Vubiquity has successfully been connecting content owners and distributors across many diverse platforms and evolving business models at the core of its support to the media community,” said Vubiquity CEO Darcy Antonellis, who will, upon completion of the deal, be joining Amdocs as head of the Amdocs Media Division. “Our capabilities, coupled with Amdocs’ global scale and rich set of complementary solutions around monetization, analytics and personalized customer experience will be truly unique, allowing us to deliver to a larger set of customers while solving key industry challenges. This includes helping video distributors deliver additional profitable offerings, as well as enabling content owners to focus on content creation and maximizing licensing revenues.”
Content has become the cornerstone of a consumers’ connectivity experience and remains fundamental to the integrated service provider’s business. Amdocs and Vubiquity can deliver unparalleled cloud solutions using a modern modular micro-services architecture across all aspects of delivery and user experience, including video acquisition, processing, consumer engagement and monetization.
Vubiquity is a trusted industry player, based in Los Angeles with the experience of working with over 600 leading film studios, television networks, and independent producers. Vubiquity has a large international footprint in 121 countries and 80 languages and manages a 150,000+ asset library, providing superior quality and high volumes of assets for predictable day and date delivery. These capabilities are of increasing importance to Amdocs’ 350+ communication and media service provider partners.
Openet announced that it has entered into a partnership with Globe Telecom to provide its Digital Business Platform to the Philippines- based operator. Globe has chosen Openet’s Digital Business Platform to provide monetization and customer engagement for all data services. Openet’s Digital Business Platform will provide a key building block for the customer engagement strategy of Globe which aims to provide flexible and personalized offers to its over 60 million mobile customers and its rapidly growing fixed line broadband customer base.
Openet’s Digital Business Platform will provide an adjunct charging capability to the existing legacy, voice & sms centric BSS. This approach will help Globe fast track its digital transformation as it will not only provide fast implementation timescales, but also provide Globe with the capability to quickly launch a wide variety of new data and content service offerings to its customers.
With Openet’s platform, Globe will now be capable of extending the variety and frequency of flexible and personalized offerings to its subscribers. This move to personalization forms a key strand in the Globe digital strategy in providing enhanced experiences for its customers digital journeys.
“Users in the Philippines have consistently exhibited intense social media usage and engagement. In addition, Globe has seen dramatic smartphone adoption, take up of data plans, and exponential growth in mobile data, to the point that we now carry two thirds of consumer mobile internet. With this new platform, we can be more creative in developing and monetizing new services and offers, even as we make personalization a key differentiator of our services. Our partnership with Openet will give us the speed and agility that we need to grow our business to compete and win in the new digital market,” said Globe Chief Technology and Information Officer Gil B. Genio.
The quick deployment of the virtualized Openet Digital Business Platform means that Globe can solve business challenges and drive new revenues within days or weeks of deployment, in contrast to the multi-month cycle associated with traditional service development programs.
“Globe, like so many other highly regarded operators, is going through a period of digital transformation,” said Paul Saunders, VP Sales at Openet. “This change is being driven by the need to better compete in a new digital services market and deliver a better customer experience which will drive new revenues. Globe needed proven expertise from us to help it navigate this journey and maximize all the benefits it delivers. Our futureproof approach and technology will ensure Globe continues to be regarded as an innovative pioneer in the global marketplace and remain one step ahead of the competition.”
MATRIXX Software (http://www.matrixx.com) announced a $40 million Series C funding led by Sutter Hill Ventures. Stefan Dyckerhoff, managing director at Sutter Hill, will join MATRIXX Software’s board of directors. Additional new investors include Spring Lake Equity Partners and strategic partner CK Hutchison, whose 3 brand group of telecommunications operators serve over 130 million customers globally. The round also includes existing investors and strategic partners Greylock Partners, Adams Street Partners, Telstra Ventures and Swisscom Ventures.
Silicon Valley-based MATRIXX Software provides a next-generation digital commerce platform for Telco and related industries. The company has experienced explosive 130 percent year-over-year growth, adding new customers across North America, UK, Europe, Middle East and Asia. This round of funding will be used to fuel the company’s rapid global expansion
Faced with the threat of disruption from online-savvy market entrants, Telecom operators around the globe have been moving quickly to digitalize their businesses. Challenged by aging IT systems that are out of step with evolving network and service portfolios, Telco’s are looking outside of their traditional vendor ecosystem for innovative IT solutions. MATRIXX Software’s Digital Commerce platform is a reinvention of Telco business support systems that brings together typically separate applications for product design and lifecycle management, customer engagement, service delivery and monetization into a single, comprehensive platform.
With customer engagement increasingly digital, Telco’s have prioritized their IT investments to favor ‘digital out-of-the-box’ as a replacement to their traditional BSS/OSS applications. “We embrace the Telco meets Silicon Valley ethos of MATRIXX Software,” said Dyckerhoff. “They’re empowering operators in ways no one else is, and their solution is packaged so that Telco’s aren’t dependent on multi-year transformation projects. The industry has been saying for years that it needs a better, more repeatable model for transformation. We believe MATRIXX Software has the solution the industry has been seeking.”
Streamlining IT infrastructure continues to be a priority as global operators move aggressively to simplify backend operations to more effectively compete against agile, digital rivals. “Simply recreating existing applications as ‘digital’ isn’t good enough,” said Susan Buttsworth, CEO 3 International Opportunities Development (3IOD, a CK Hutchison subsidiary). “This is a tremendous moment of opportunity for Telco’s to reinvent themselves with the customer journey as the driving force for their IT infrastructure decisions. We believe that the technology developed by MATRIXX Software can help every operator achieve its transformation objectives.”
“We founded MATRIXX on the principles of digital scale and agility. We design software with both the Telco and the end consumer in mind to deliver capabilities that will provide valuable and meaningful change to the way Telco’s operate,” said Dave Labuda, founder, CEO and CTO of MATRIXX Software, “We are thrilled to have Sutter Hill, CK Hutchison and Spring Lake Partners as investors that share our vision of how the Telco industry can thrive for decades to come.”
Leading Philippine telco and digital services provider PLDT and its wireless subsidiary Smart Communications (“Smart”) announced that they have entered into agreements to establish a strategic relationship with Amdocs, under which this leading global provider of software and services to communications and media companies will upgrade and manage business technology systems serving PLDT and Smart customers, with the integration of artificial intelligence, machine learning, and other advanced technologies.
“Our strategic collaboration with Amdocs is a key component of our digital transformation to enhance customer experience, engagement and product delivery. With this agreement in place, we can focus on our core mission of serving our customers in the best possible way through powerful, pervasive connectivity, and relevant cutting-edge digital products and services created by ourselves or with partners like Amdocs and others who are leaders in their fields,” PLDT and Smart Chairman and CEO Manuel V. Pangilinan said.
Under a seven-year agreement, PLDT and Smart will undertake a business-led, technology-enabled transformative program through a US$300 million partnership with Amdocs. These agreements will: (i) modernize business IT systems serving PLDT and Smart’s customers through the introduction and adoption of advanced digital technologies and solutions; (ii) improve business processes and service levels aimed at enhancing customer experience; (iii) accelerate revenue growth by introducing new digital tools that will enable the business units to innovate their digital products and services in a timely manner; and (iv) introduce intelligent operations to bring efficiencies in delivering IT services which will result in OPEX savings during the term of the engagement.
The Managed Transformation Agreement among PLDT, Smart, and Amdocs involves transformation services which include the development of state-of-the-art, digital capabilities for Convergent Sales Operations, Digital Customer Experience across multiple channels, and Service Fulfillment and Network Rollout Systems, amongst others. The Agreement also involves managed services that cover the operation and modernization of the IT environment of PLDT and SMART encompassing application development and maintenance across critical IT components, such as Customer Relationship Management, Billing, Subscription and Campaign Management, amongst others.
“This milestone engagement will help boost our growth, and position us to take the lead in the next wave of digital innovation brought by new technologies such as Artificial Intelligence, machine learning and automation technologies. It is a partnership in real terms. And since this engagement takes the form of managed transformation services, certain manpower from our IT units would be offered career opportunities in Amdocs as regular employees. This represents a unique chance for these IT people to further build their careers in one of the leading software and services companies in the world,” Pangilinan added.
“PLDT is focused on delivering compelling customer experiences for their wide range of telecommunications and digital services across fixed line and cellular networks,” said Gary Miles, Chief Marketing Officer at Amdocs. “Our digital solutions and services will enable them to further enhance customer experiences across their brands for Home, Wireless and Enterprise services; while improving overall efficiencies to quickly innovate and launch new services to grow their data business.”
Ericsson has further extended its partnership with U Mobile Sdn Bhd to transform the Malaysian telecommunications service provider’s Business Support System (BSS) into an industrialized, real-time converged environment.
Originally signed in 2012, the partnership has been extended for another five years until 2022. In the ongoing contract, Ericsson is responsible for competence development, solution design, deployment and systems integration of the convergent billing solutions, as well as Managed Services.
Ericsson’s BSS solution enables U Mobile to offer a wider range of unique services including real-time promotions and notifications, product and services cross bundling, real-time cost control for postpaid subscriptions, subscriber personalization, and flexible mobile wallets. More than 5 million U Mobile pre-paid and post-paid subscribers are managed by Ericsson.
The five-year Managed Services contract allows U Mobile to focus its efforts on product development while having clearer visibility and more control over capital and operating expense.
Wong Heang Tuck, CEO, U Mobile, says: “U Mobile prides ourselves for always being the first in the country to roll out unique plans and services. To successfully do so, apart from having an unlimited commitment to innovate, we need to ensure that we actively reduce time to market in a way that would not affect customer experience. Ericsson’s billing solutions has played a role in enabling our customers to enjoy our new services more quickly and efficiently.”
Todd Ashton, Head of Ericsson Malaysia, Sri Lanka and Bangladesh, says: “As U Mobile’s digital transformation partner, we are bringing fully-converged business and customer support to their subscribers. Our end-to-end convergent billing and Managed Services help our partners to strengthen their competitiveness, enable flexibility to meet market demands, and reduce costs through streamlined operations.”
Netcracker Technology announced that Tele Columbus has selected Netcracker’s Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group, which has grown substantially following its acquisition of Primacom and Pepcom. The scope of Netcracker’s solution covers both B2B and B2C markets and will enable Tele Columbus to reduce costs, increase end-to-end business transparency, standardize revenue management operations and rapidly create new packages and price plans across its various business groups.
Tele Columbus is the third-largest cable network operator in Germany. Netcracker’s expanded Revenue Management solution will support Tele Columbus’ 2.4 million unique subscribers.
Consolidating its revenue management capabilities onto a single platform will enable Tele Columbus to undergo a complete digital transformation and deliver an outstanding customer experience by using a standardized system for billing, accounts receivable and commission processes through an easy-to-use, web-based front end. Netcracker’s solution will also make its internal operations more agile by helping Tele Columbus shorten time-to-market for new products and services and generate new revenue from converged, third-party services. Leveraging the scalable Netcracker platform, Tele Columbus will be able to accelerate billing and charging processes in order to deliver a superior experience to its customers.
“As we continue to grow and evolve, it is important that we leverage sophisticated revenue management solutions that support our transformation into a digital, next-generation service provider,” said Ludwig Modra, CTO at Tele Columbus. “Netcracker’s proven track record, standardized system and easy-to-use interface validate our selection of the company as our billing provider of choice.”
“Comprehensive IT transformations and consolidations are becoming increasingly important for service providers as they transform in order to remain competitive and meet their customers’ growing expectations,” said Roni Levy, General Manager of EMEA at Netcracker. “We are glad that Tele Columbus expanded its relationship with Netcracker, underscoring our strategic partnership with the service provider as it takes one step closer toward its digital transformation objectives.”