CSG International announced that one of Chile’s leading telecom service providers has awarded CSG a multi-year managed services contract for the operation and management of its wholesale and roaming systems. The service provider is a long-time CSG client, leveraging multiple components of CSG’s award-winning Wholesale Business Management Solution, including Interconnect, Roaming and Intermediate.
Previously, the provider operated the systems using internal and third-party consulting services. CSG now operates the systems in a dedicated managed services model, providing stability for wholesale business functions. Under the Managed Services agreement, CSG will manage the day-to-day functions including 24×7 operational support that follows CSG’s Managed Services Operating Model, aligned with industry standards such as eTOM and ITIL.