Ericsson and du, a telecommunications operator based in Dubai, United Arab Emirates, have agreed a new long-term partnership in which Ericsson will manage and operate du’s IT infrastructure.
Ericsson will deploy its global tools, processes and ways of working on an end-to-end basis to improve du’s infrastructure performance and support high-quality customer experiences.
Ericsson will manage du’s IT service desk, data center operations, and user computing and enterprise system management processes. In addition, Ericsson will manage IT application operations for du’s Enterprise Support Systems as well as Operational and Business Support Systems.
Ericsson’s responsibilities also include ensuring IT security compliance for du’s IT environment, as well as supporting du in all future IT infrastructure projects.
Farid Faraidooni, Chief Operations Officer, du, says: “Today, IT systems play a pivotal role in operators’ business process and service quality assurance. To stay ahead of the game, we are collaborating with Ericsson to support our rapid growth and ambition to continue delivering best-in-class services and overall experiences to our customers.
“Ericsson’s solutions will enable us to optimize service quality and reduce time to market, while simultaneously becoming more lean and efficient in our operations.”
Jean-Claude Geha, Vice President and Head of Managed Services, Ericsson, says: “IT is moving to the forefront in managed services as operators seek to enhance customer experience with more tightly integrated networks and business processes. With this partnership, Ericsson will transform du’s IT landscape and support their ambition of providing superior customer experience while also demonstrating our strong capabilities in the IT space.”