Aspect Software, provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced solution partnership with Derby Group for the recovery automation process. UAE-based Derby Group, sought an outbound solution provider to deliver solution in debt recovery processes and automate processes for key client, du Telecom.
“We at Derby had very specific requirements from our technology partner. We were looking for a unified platform that allowed true blending of outbound and inbound calls with all modes of dialing vis-à-vis predictive, preview/time -preview, automatic, precision, blaster as well as manual. Further, we sought enterprise-wide visibility through centralized management and reporting across all components of the solution. We wanted a partner that could boast of sound business knowledge of collections operations, and Aspect fulfilled all the requirements,” said Ashok Kalyanpur, Founder and Group CEO- Derby Group LLC.
“At du, we are planning to take collection operations to the next level with the help of big data and analytics. This only can be achieved by having right platform which can only be provided by a well renowned company and we’ve found our answers in Aspect who come with rich and varied knowledge with multiple customers across the globe. We believe robust technology shall help us strike a balance between collections and customer experience. We are looking forward to strengthen our relationship with Aspect exploring other solutions within various domains in customer care,” said Bader Anwahi -Director Enterprise Collections & Legal, du Telecom.
“Derby sought advanced analytics linked with their business objectives that would provide timely insights so that they can adapt their recovery strategy based on the data. We therefore offered Aspect Unified IP, our flagship Interaction Management platform with Aspect Advanced List Management, our industry leading list and campaign management platform,” commented Ranjan Sandwar, Director – Sales, Middle East, Aspect.