Here’s a long-play OSS analytics strategy for you to try

Analytics is a term that has caught fire in IT relatively recently. In many ways, our OSS have been doing “analytics” for years, albeit not necessarily with the same tools at their disposal. If we simplify the term down to the use case of “being able to ask questions of a massive data store” then that’s what OSS have been doing almost since their inception decades ago.

However, most big telcos are carving out (have carved out) specialist analytics teams that perform this role, using data from OSS, BSS and any number of other data sources. These teams are expert at being the manual shim between the questions asked by the business and the data store (as shown below):
QuestionToAnalytics_OSS

One of the things I love about OSS data stores is that every new person who comes onto a project asks different questions of the data and in turn, spawns different insights from it. I’ve just come from a project where dozens of people were asking their own different questions and almost all generated “light-bulb” insights.

But the diagram above alerts us to an important trend that is going to gain momentum in OSS. The analytics team, the manual shim betweeen questions and the database, is going to be increasingly replaced with automated tools. Not only that, but the automated tools are going to be able to learn from questions coming from the business and start forming their own questions, giving predictive and precognitive search value.

This capability is nascent, but the trend is unmistakeable. The long-play strategy I propose for you is to start automating the collection of questions being sent to the analytics team and bind it to the response data being returned.

I’m proposing that this capability will not only be a great resource for people to see what other questions have been asked (and spawn their own questions), but it will also act as seed data for the machine-learning engines that the automated shim layer will be based on.

BTW. Let me know if you’re interested in helping to build this “question and answer” tool.

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