“The person who knows how will always have job. The person who knows why will always be his boss”
Alanis Morissette
The world of an OSS has many compartments. If you know how (ie you become proficient) in one of those compartments, you probably have a niche that not many people will share, reducing competition for that job.
But if you have a broad enough understanding of your compartment, why it is important to your customers and perhaps even to their customers, then you become rarer still.
If you understand why across many compartments then you are one of the chosen few. Not many OSS organisations have more than a few of these types of people.
However, if you are one of the chosen few, I’m not sure that you should be “the” boss. You’re too valuable closer to the coal-face, setting the vision then guiding and mentoring others.
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
