Keys to the vault

Think ahead. Don’t let day-to-day operations drive out planning..”
Donald Rumsfeld
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When it comes to collecting data for making strategic decisions, your OSS and BSS hold the keys to the advanced planning vault:

  • Number of customers and recent change
  • Customer behaviours (at a macro level)
  • Service usage trends
  • Segments and share of market
  • Service levels
  • Capacity projections
  • Depreciation on assets and related capital refresh plus any end-of-life planning
  • Current revenue and future predictions
  • Return on Investment and/or payback periods on projects
  • And any other number of facts and figures

Does your organisation actively use the vault to seek strategic directions or is it used simply for managing the network and billing customers? Does your OSS team have resources dedicated to identifying strategic business innovation?

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