Amdocs announced that Oi, a leading Brazilian service provider with 73 million customers across multiple lines of business has upgraded its Amdocs business support system (BSS), based on Comverse Kenan technology, to deliver new services, reduce costs and support its growing customer base. Amdocs recently announced the acquisition of a substantial majority of Comverse’s BSS assets and with the acquisition complete, Amdocs will now assume responsibility for all aspects of Oi’s BSS systems.
Oi offers landline telephony, mobile telephony, broadband Internet access, pay TV and the country’s largest Wi-Fi network for its consumer and corporate customers. Oi relies on its BSS to support its growth strategies by enabling the company to offer any combination of communications services, media content, data services and new lines of business with customer care, order fulfillment and billing – delivering exciting new services in a personalized, contextualized manner, while achieving accelerated business value through optimized processes and reduced costs.
Oi benefits from a modern, future-proofed BSS environment that helps the company reduce costs, while focusing on quality improvements to support its growing business. The latest Kenan advancements are streamlined, efficient and designed specifically to deliver valuable performance increases in key areas including billing cycle, rating and more. Comverse’s expert services team worked closely with Oi’s teams to perform all aspects of the upgrade and drive project success ahead of schedule and committed expectations.
“As one of Brazil’s leading communications service providers, Oi sought a modernized BSS solution that would support the company in the future and enable it to lead in The New World of Customer ExperienceTM – today’s era defined by rising customer expectations, rapid technology advancements and intensified competition,” said Manuel Zepeda, president for the Caribbean and Latin America region at Amdocs. “Building on the successful partnership between Oi and Comverse, Amdocs looks forward to strengthening and expanding our relationship with Oi to help them continue to sharpen their competitive edge by delivering an unparalleled customer experience in the Brazilian marketplace.”