“Chaos is merely orders waiting to be deciphered.”
José Saramago
When defining a new service process we most commonly think about creating a new order. But keep in mind that in addition to ADDS / ACTIVATIONS there are other order types that will need equal attention:
The order types listed above apply to Customer Service Orders and Network Service Orders of course.
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
