OSS Persona and Workflow Mapping
Do you have the task of identifying the current state of your OSS/BSS, who uses it, how and for what reasons? This course helps to identify the people / groups who use your OSS/BSS and the most important workflows that are performed using your OSS/BSS/network stack.
This course provides you with a step-by-step guide on how to identify what’s most important for your organisation using your OSS/BSS stack including:
- To identify key user types (personas) that interact with your OSS/BSS
- To identify the most important workflows used with your OSS/BSS
- To prioritise those workflows as scenarios [Note: This could be used in a PoC (Proof of Concept) that assists with product / vendor selection]
- To evaluate not just functionality, but efficiency in performing key workflows
| Course Summary | |
| Course Code: | PAOSS-PRE-02 |
| Delivery Method: | Video, templates, personal contact |
| Methodology Steps: | Items 1.3 and 1.4 |
| Templates Provided: | Persona Mapping Matrix, which includes workflow mappings as well |
| Contact Hours Included: | 1 hr session |
| Pre-requisites: | N/A |
| Cost (USD) | $497 |
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