OSS Persona and Workflow Mapping
Do you have the task of identifying the current state of your OSS/BSS, who uses it, how and for what reasons? This course helps to identify the people / groups who use your OSS/BSS and the most important workflows that are performed using your OSS/BSS/network stack.
This course provides you with a step-by-step guide on how to identify what’s most important for your organisation using your OSS/BSS stack including:
- To identify key user types (personas) that interact with your OSS
- To identify the most important workflows used with your OSS
- To prioritise those workflows as scenarios [Note: This could be used in a PoC (Proof of Concept) that assists with product / vendor selection]
- To evaluate not just functionality, but efficiency in performing key workflows
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