Huh? But they’re just cost centres aren’t they?
Nope, they sell financial outcomes – they reduce downtime, they turn on revenue, they improve productivity by coordinating the workforce, etc…
But they only “sell money” if they can help stakeholders clearly see the money! I mean “actually” see it, not “read between the lines” see it! (so many benefits of OSS are intangible, so we have to help make the financial benefits more obvious).
They don’t sell network performance metrics or orchestration plans or AI or any other tech chatter. They sell money in the form of turning on customers that pay to use comms services. They sell insurance policies (ie service reliability) that keep customers from churning.
Or to think of it another way, could you estimate (in a dollar amount) the consequences of not having the OSS/BSS? What would the cost to your organisation be?Read the Passionate About OSS Blog for more or Subscribe to the Passionate About OSS Blog by Email