“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
Variation is the enemy of continual improvement, so once your OSS is operational you are seeking conformity, continuity, reliability and ever improving efficiencies.
In contrast, as a vendor you are seeking innovation, so you look to the outliers rather than the norm. The niches, the new, the inspiration that will create a new benefit, product or feature that will compel a CSP to buy your product instead of another’s.
Perhaps the aim for vendors is to combine the two. What innovative new product or process will help to improve efficiency, reliability and repeatability for the CSP?
Now if we take our CSP‘s “operations” hat off and put their “marketing” hat on, what innovative new product or features will help the CSP to be faster and more flexible in their service offerings?
In some cases the answer, whether looking at the outlier or the norm, is simplicity. The OctopOSS of today are incredibly complex. Is OctopOSS 2.0 a simpler solution?