“If you’re not serving the customer, your job is to be serving someone who is.”
Jan Carlzon
As much as we may consider CSPs to be the customers of OSS, the real customers are actually the ones using the CSP’s services.
There is massive change underway for almost all CSPs globally, perhaps with the exception of regulated monopoly carriers. In deregulated markets, voice and data services are becoming increasingly commoditised, leading to reductions in earnings. Reductions in earnings lead to reductions in project spend (ie OSS transformations).
It is the fundamental objective of OSS vendors to deliver projects that add to the value of the CSP, in part because this allows future projects.
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
