NetCracker Technology announced that Schurz Communications has agreed to expand its relationship with NetCracker by establishing a standardized business process across all of its properties through a single NetCracker Billing and Revenue Management solution.
Schurz Communications is a full-service communications provider based out of Indiana, offering cable services across Arizona, Florida, Indiana and Maryland. Schurz owns 11 television stations as well as 12 radio stations and publishes 11 daily and 8 weekly newspapers across the United States.
By consolidating its multiple properties onto a single instance of the NetCracker Billing and Revenue Management solution, Schurz Communications will be able to standardize business practices and experiences across locations. This uniformity will reduce average handle time for agents, introduce offerings and improve overall customer experience.