New Proof of Concept Will Showcase How Digital and Communications Service Providers Can Deliver a Higher Level of Customer Engagement at a Lower Cost
Comptel Corporation (OMX Helsinki: CTL1V) and Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering announced their collaboration to re-write telecommunications operators’ billing playbooks. The partners are developing a new proof of concept, leveraging Comptel’s Intelligent Data suite and supported by Tech Mahindra’s implementation capabilities, that demonstrates the power of combining and enriching traditional charging and billing functions in the digital world.
“The processes and monolithic software systems of yesterday are failing to cope with today’s market demands. They are holding operators back when it comes to delivering the new generation of digital and living services customers desire quickly and cost-efficiently,” said Pritam Parvatkar, Sr. Vice President & Global Head, Alliances & Partnerships, Tech Mahindra. “Charging and billing must shift away from a post-processing operation. A simplified, real-time, context-aware model will instead unlock customer engagement, cost-savings and revenue opportunities. Tech Mahindra and Comptel are committed to help our customers in their digital transformation and this is significant development.”
“Operators must evolve their billing systems if they want to truly become a perfect digital company,” said Kari Onniselka, Executive Vice President, Intelligent Data, Comptel. “We are pleased to build on the synergy between Tech Mahindra and Comptel with this proof-of-concept effort, and to offer yet another solution that will help digital and communications service providers be better off in the short and long term.”
Comptel’s and Tech Mahindra’s future billing framework, which will be on display at the Centre of Excellence in Pune, India, natively combines policy, charging and data management components with embedded analytics. Operators are empowered with automated, real-time decision-making and action-taking capabilities, so they can improve time-to-market and elevate their offerings.