NetCracker Technology announced that it has been selected to transform Telefónica’s BSS platforms for wireless and fixed services at seven Latin American Telefónica properties. This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms. The NetCracker BSS solution will support all customers and service offerings for seven LATAM operators.
Telefónica is among the world’s largest communications operators, offering 341 million customers fixed-line and mobile telephony, Internet and digital television services across 21 countries.
This selection is part of Telefónica’s IT-enabled business and process transformation for standardizing BSS platforms and associated business processes across seven LATAM operators. Telefónica’s need to support convergent services, improve customer experience and accelerate time-to-market led to its selection of NetCracker’s pre-integrated BSS platform and professional services that could replace its existing legacy systems and drive process standardization across multiple operators.
The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.