As the diagram below describes, each layer up abstracts but connects (as described in more detail in “What an OSS shouldn’t do“). That is, each higher layer in the stack reduces the amount if information/control within a domain that it’s responsible for, but it assumes a broader responsibility for connecting domains together.
There’s just one problem with the diagram. It’s a little dated when we take modern virtualised infrastructure into account.
In the old days, despite what the layers may imply, it was common for an OSS to actually touch every layer of the triangle above to resolve faults. That is, OSS regularly connected to NMS, EMS and even devices (NE) to gather network health data. The services defined at the top of the stack (BSS) could be traced to the exact devices via the circuits that traversed them, regardless of the layers of abstraction. It helped for root-cause analysis (RCA) and service impact analysis (SIA).
But with modern networks, the infrastructure is virtualised, load-balanced and being packet-switched, completely circuitless (I’m excluding virtual circuits here by the way). The bottom three layers of the diagram could effectively be replaced with a cloud icon, a cloud that the OSS has little chance of peering into. The concept of virtualisation adds its own sub-layers of complexity too by the way, as higlighted in the diagram below.
So now the customer services at the top of the triangle are quite separated from the resources at the bottom, other than to say the services consume from a known pool of resources. Fault resolution becomes more abstracted as a result.
But what’s interesting is that there’s another layer that’s not shown on the typical TMN model above. That is the physical network inventory (PNI) layer. The cables, splices, joints, patch panels, equipment cards, etc that underpin every network, even virtual networks.
In the old networks the OSS touched every layer, including the missing layer, which was provided by PNI management. Fault resolution also occurred at this layer through tickets of work for the field workforce (Workforce Management – WFM).
In new networks, OSS/BSS tie services to resource pools (the top). They still manage PNI / WFM (the bottom). But then there’s potentially an invisible cloud in the middle. Three distinctly different pieces, probably each managed by a different business unit or operational group.
Just wondering – has your OSS/BSS developed control anxiety issues from losing some of the control that it once had?Read the Passionate About OSS Blog for more or Subscribe to the Passionate About OSS Blog by Email