In the past, there has tended to be a chasm between the back office (eg network design) team and the field work force. The back office team prepared design packs and A0 prints. The field workforce marked up these design drawings with as-built versions. Feedback tended to be paper-based (ie needing transcribing) and was often delayed until the field worker returned to base to lodge their jobs.
There are two technologies that are narrowing the chasm (potentially*). Firstly, mobile technologies can provide field workers with real-time access to data about a site / design. Even more exciting is the ability to use augmented reality (AR) technology and real-time video footage of site conditions to inform designers back at headquarters. This in turn allows designers to update designs on the fly and re-publish to the field technician quickly, possibly preventing future truck-rolls.
As a more youthful and digitally savvy worker cycles into the field workforce, it’s inevitable that digital tools will accommodate their preferences whilst also closing and tightening the loop between the back-office and field-workers. So naturally mobility tools will gain increasing importance into the future.
* I say “potentially” because these technologies are only as good as the processes and systems that are designed to take advantage of them.Read the Passionate About OSS Blog for more or Subscribe to the Passionate About OSS Blog by Email