I’m currently reading the book, “Creativity, Inc” by Ed Catmull, the CEO of Pixar, the company famous for creating animated films like Toy Story, Cars, Monsters Inc, etc. Perhaps you’ve heard of them?
For me, animated movies are a fascinating blend of technology and art. For almost every customer of Pixar’s work, the technology is irrelevant, a means to an end – where the end is “to be enveloped in the emotion and the storytelling and not think about the effects.”
There is something in this for us too. When we’re implementing an OSS project, we’re surrounded by technology and technologists, even our customer peers tend to be tech-centric.
But the reality is that for most of the real customers, the ones that use our solutions every day, our OSS are simply a means-to-an-end, a tool to help them do their daily activities.
There is an equivalent need for those users to be enveloped in the emotion of the tools rather than the tech / effects.
Do our tools evoke positive emotions? Do they make use of stories or quests? Rarely? This is where I believe we have a lot to learn from gamification experts in our product designs.
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
