Turkcell deploys Netcracker

Turkcell Improves Customer Experience with NEC’s and Netcracker’s Resource Management Solution.

NEC Corporation and Netcracker Technology announced today that Turkcell, a converged telecommunication and technology services provider in Turkey, has successfully deployed Netcracker’s Resource Management solution. This is part of Turkcell’s continued focus on customer satisfaction and infrastructure optimization and will allow it to provision new services more quickly.

Turkcell, with support from NEC and Netcracker, will use Netcracker’s Resource Management solution, comprised of Resource Inventory, Discovery & Reconciliation and Planning & Design capabilities, to drive three key business outcomes:
•Optimize its infrastructure and reduce opex by making more efficient use of its network assets.
•Reduce the total cost of ownership by consolidating network and resource information on a single system.
•Deliver a better customer experience by activating new devices faster and reducing the time between when customers order services and the time they can be consumed.

With more efficient end-to-end fulfillment and assurance processes, Turkcell will become more agile and strengthen its leadership position in Turkey’s fast-changing market.

“Our customers expect great service continuity and quality with a network that never lets them down,” said Erdogan Bayrak, IT Governance & Enterprise Capabilities Manager at Turkcell. “Netcracker’s solutions and expertise help us constantly improve our efficiency and agility as we successfully meet our customers’ expectations.”

“Delivering sophisticated OSS capabilities to Turkcell highlights our commitment with Netcracker to help service providers optimize performance on all levels,” said Cengiz Karabalik, General Manager at NEC Telecommunication and Information Technology (NEC Turkey). “We are excited to help Turkcell move forward with this initiative and take on enhanced functionality to gain new competitive advantages.”

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