Unhappy Customers

Your most unhappy customers are your greatest source of learning.”
Bill Gates.

I’d extend this one step further in the world of OSS and look to learn from your competitors’s most unhappy customers. Chances are that they’re making the same mistakes as discussed in this Toyota Five-Whys Analysis of OSS.

It’s better to learn from the mistakes of others than just your own because you simply don’t have enough time to make every mistake.

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