Virgin Mobile Australia, one of the country’s most popular mobile operators, and CSG Systems International, Inc., a global provider of interactive transaction-driven solutions and services, today announced that Virgin Mobile has expanded its use of CSG Singleview to improve the customer experience and meet changing regulatory standards.
CSG’s partnership with Virgin Mobile spans more than 12 years. During that time, Singleview has scaled seamlessly in line with Virgin Mobile’s growth in the Australian market.
“CSG Singleview is the core of our billing operations,” said Graham Milne, Director of Technology and Delivery at Virgin Mobile Australia. “Singleview delivers exceptional flexibility and allows us to develop new services quickly in a highly competitive market.”
New capabilities supported by CSG Singleview allow Virgin Mobile customers to view and manage account balances accurately. This empowers customers to control their credit limits and provides them with usage notifications that help avoid bill shock caused by higher-than-expected voice and data usage.