Zero Touch Assurance – ZTA (part 1)

A couple of years ago, we published a series on pre-cognitive OSS based on the following quote by Ben Evans about three classes of search/discovery:

  1. There is giving you what you already know you want (Amazon, Google)
  2. There is working out what you want (Amazon and Google’s aspiration)
  3. And then there is suggesting what you might want (Heywood Hill).

Today, I look to apply a similar model towards the holy grail of OSS – Zero Touch Assurance (ZTA).

  1. Monitoring – There is monitoring the events that happen in the network and responding manually
  2. Post-cognition – There is monitoring events that happen in the network, comparing them to past events and actions (using analytics to identify repeating patterns), using the past to recommend (or automate) a response
  3. Pre-cognition – There is identifying events that have never happened in the network before, yet still being able to provide a recommended / automated response

The third step, pre-cognition, is where the supposed holy grail lies. It’s where everyone talks about the prospect of AI solving all of our problems. It seems we’re still a way off this happening.

But I wonder whether the actual ZTA solution might be more of a brute-force version of step 2 – post-cognition?

More on that tomorrow.

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