Can OSS manage comms networks, data centres and renewable energy sources?

Have you noticed that just a few people are writing about AI lately? No? None? Never seen an article about AI? Almost every article I read these days has strong undertones (or overtones) about AI. It’s almost as impossible to miss as when Sam Altman was abruptly ousted from his position by OpenAI’s board of […]

From Telco to HellCo to HellNoCo

Late last week we published an article, “From Telco to HellCo: I’m the CEO of a large telco. I want to destroy it as fast as I can.” Based on all the feedback, you could say that it seemed to resonate! Using Charlie Munger’s Inversion Technique, we suggested 21 ways to kill off a large […]

How to plan the resources and budget needed for an OSS transformation project

OSS Transformation Resourcing Questions Have you ever had to wrestle with the conundrum of organisational change when embarking on a major OSS transformation? How many people will I need? What tasks will they do? What skills will they require? Who are the best people to get involved in the transformation? How much budget needs to […]

The Critical Importance of UI/UX/CX Optimisation in OSS/BSS Solutions

In the highly competitive domain of Operational Support Systems (OSS) and Business Support Systems (BSS), standing out isn’t just about offering a comprehensive set of features. It’s about delivering an exceptional user interface (UI), user experience (UX), and customer experience (CX). Despite this, it seems that the prioritisation of UI / UX / CX is […]

Can LLMs help us to reimagine what the OSS of the future looks like?

I love blogs. One of the amazing things about them is that it allows you to hear the wisdom of exceptional individuals who you’d otherwise never have access to or ever have the chance to meet. They’re the best mentors you never had. One example of that was in last week’s post from David Heinemeier […]

Sharing a chat from the Zero-Touch Telecom show

Are you as fascinated with automation, AIOps, zero-touch networking, autonomous networking and the like? If so, you might like to listen in on a chat I had with Geoff Hollingworth of Rakuten Symphony on the “Zero-Touch Telecom Show” In it, we talked about some of the concepts from recent content here on PAOSS including: The […]

12 dilemmas that we face on the journey to zero-touch operations

There’s a common misnomer that AIOps and Network Automation solutions are just stood up and a bunch of people are stood down. That is, as soon as the tools become operational, the network operator can start reducing head-count. Project sponsors pray for it (to justify their business cases), network operations staff fear it (for the […]

9 rainmaker techniques that help to deliver OSS/BSS transformations

If you’re a technologist (eg enterprise architect, developer, BA, tech PM, CTO, etc) who has been tasked with implementing significant technological and business transformation in a company accustomed to stasis or incremental changes, effective persuasion is crucial. We’ve spoken previously about the importance of rainmakers, how they’re the real heroes behind OSS-led transformations. As described […]

The OSS Golf Analogy

Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an OSS project moving forward. Rather than trying to jump straight from scratch (blue dot) to perfection / completion (yellow dot), it’s far more helpful to make many smaller steps and […]

Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)

Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland.  It’s not an OSS book per se, but does provide some great examples for helping us think in original ways – a must-have skill for any OSS practitioner! “Alchemy” helps with some really lateral ways for re-framing problems. In one example, […]

The Telco DAO (TDAO): Does it represent the future of telco business models?

In recent articles, we’ve discussed how Private Equity (PE) could help to reshape the struggling telecommunications business models and how OSS/BSS stacks touch almost every part of a telco business model without most people even realising it (as per the diagram below). We’ve also discussed how the pragmatism of Tier-2 telco thinking could be a […]

An OSS Buyer’s Experience Journey – An Emotional Roller-coaster

I really liked this article from Guy Brunsdon called, “Using the Buyer’s Journey Model for Internal Alignment.” It’s certainly not written for the world of telco / OSS specifically, but it certainly resonated with some of the challenges we face. In Guy’s article, he states: I’ve always liked the “Buyer’s Journey” model, which describes a […]

Avoiding the “Three-Forevers” approach to vendor selection

So you’re about to embark on an OSS transformation project huh? One that involves finding the best-fit solution from the hundreds of OSS/BSS that are available on the market. You’ve already thought long and hard about the build vs buy conundrum and decided that rather than trying to reinvent the wheel, you’ll go with the […]

How a Lego challenge helps provide a new lens on OSS

Did you love to play with Lego as a kid? I’m going to go out on a limb and assume that since you’re reading a blog about OSS, then you’re probably leaning towards the technical end of the spectrum… and therefore probably did play with Lego. Perhaps you even crossed into Lego Technic that allows […]

The Post-Quantum Cryptography (PQC) cliff facing the telco and OSS/BSS Industries

In recent times, we’ve seen widespread damage caused by cybersecurity events impacting the telecommunications industry. Unfortunately, we’re rapidly approaching another monumental cliff for security of telecommunications (and all the industries that rely on electronic communications). The same cliff is something the OSS/BSS industry also needs to be patently aware of. Traditional cryptographic algorithms, which underpin […]

What will you do if the telco industry dies?

Christel Heydemann, Orange’s CEO, brought to our attention at MWC 2023 that a survey of European telcos indicated that almost half of the polled CEOs do not expect their businesses to make it through another decade. That’s a pretty scary thing to think about if you’ve built your career around the telco industry and don’t […]

What’s the worst thing that could happen on an OSS transformation? (part 6)

This is the sixth of the “buyer / seller chasm” series of articles (pt1, pt2, pt3, pt4, pt5).  In it, we consider how to bring Buyers and Sellers together more effectively to build better telcos. We’d previously highlighted the issues, the pain points, the sources of friction, a bunch of solutions and more. The title […]

Closing the OSS Buyer / Seller chasm – More solutions (part 5)

This is the fifth of the “buyer / seller” chasm articles (pt1, pt2, pt3, pt4). We’d previously highlighted the issues, the pain points, the sources of friction and more about getting Buyers and Sellers together to build better telcos. But in today’s article we’ll complete the solutions list that we started on in part four, […]