OSS/BSS solutions are designed to perform network / service activities fast, efficiently and intuitively. A solution’s UI (User Interface) / UX (User eXperience) heavily influence the success of the solution.
Ever noticed how many OSS decisions are made by people who have never set foot on site? What if your single most powerful OSS upgrade this year is a day riding shotgun with field techs in a hi-viz vest? This article digs into the quiet damage that OSS experts with a total lack of field […]
Are you worried that your OSS/BSS stack, or parts of it, might be in desperate need of an overhaul? Many OSS experts love being archaeologists, down on their knees, carefully brushing off the dust to unearth their OSS fossil and painstakingly preserving it. But modern network operations aren’t archaeological digs. We can’t just make educated guesses […]
Most OSS/BSS roadmaps today overflow with novelty and buzz. You might even hear the words Agentic AI come up (not that I have anything against it but it can be a little over-hyped at times). But this series has taken a different path. We’ve looked at how to build a model that looks for enduring […]
You’re in the business of OSS sales (we’re all in the business of OSS sales if we want to work on an OSS project). Your OSS sales assets are full of facts, features and benefits. That fits perfectly for every buyer who thinks and says their procurement decisions are logical and calculated. Just one problem: […]
The answer is a categorical no! Telco was once the place for moonshot thinkers and industry-shaping tech. Do you remember when telco was exciting? When engineers solved big problems and OSS was a creative playground? Unfortunately, telco today has a growing energy crisis. Not just in its tower sites and data centres, but an energy […]
If asked to think about telco’s most valuable assets, most people think spectrum, networks and customers. But if we think a bit more laterally, telcos have other compounding growth engines that are never discussed, to the point of being invisible. In fact, the assets that have the potential to compound fastest probably don’t even appear […]
When we’re passionate about OSS and we discuss OSS/BSS transformation, the context is almost always centred around the technology. But if technology was the real barrier, most telcos would already be running the sleek digital operations of their dreams by now. As we found in the previous article about telco world views, the real drag […]
Network downtime can cost millions per hour, so service and network assurance have never been more critical. But here’s the interesting thing – have you also noticed that many organisations still rely on reactive firefighting supplemented with a few rules-based automations, heavy use of CLIs, alarm lists and human-centric “tick and flick” incident management? When […]
Many OSS UI (User Interface) design principles have barely changed in decades. These principles have served us well. But the iterative dialogue model presented by today’s generative AI tools provides a totally new framework for OSS UI reimagination. Today we’ll explore 18 Agentic Experience (AX) principles that we’ve picked out of a letter shared by […]
Telcos have tolerated lengthy OSS/BSS rollouts as a necessary evil for years, but what if those same systems are the chains holding the telco world back. Which is the chicken and which is the egg? Is it OSS/BSS and/or the market that needs a radical reboot? Which must be rebooted first? OSS and BSS are […]
You’ve already got your dragon slayers. Your team is filled with seasoned OSS professionals who’ve faced complex, high-stakes problems and lived to tell the tale. They’re reliable, sharp, and tested. But if you’re the King / Queen, the one responsible for building the team, then you need more than just experience. You need adaptability. Perspective. […]
Most people think AI innovation depends on breakthroughs in models and training algorithms. But those are just the surface. Underneath, OSS and BSS aren’t the constraint, but their coordination could become the ultimate facilitator of intelligence. Sam Altman’s testimony at the Senate Committee Hearings on 8 May 2025 only underscores that: “I think it’s hard […]
Making your OSS easy to use isn’t about adding more “easyness” – it’s about subtracting what sucks. “To make your stuff “easier to use” you don’t make it “easier.” You look at all the things that make it hard, then remove them one by one. Easy isn’t something you add. It’s what’s left over after […]
During my first forays into OSS, over a period of 6+ years, I averaged 85 hours a week whilst being paid for a 40 hour week – and loved every minute of it! It wasn’t because I had to, but because I wanted to – all because OSS felt like play. Time was meaningless as […]
I know a guy. One of my great friends actually. We’ve known each other since kindergarten – back when we were five years old. He loves listening to the radio and watching old videos. He yearns for the old days – the simpler days, the easier days, the less tech-advanced days. I’ve been finding myself […]
Most OSS platforms monitor, but only the best ones take action. Is yours a thermometer or a thermostat? Does your OSS only report the temperature, or can it actually help change your environment? Do you think your OSS is doing enough? It could be missing the crucial capabilities that power future-ready networks. Below we provide […]
After working with countless OSS product teams over the years, we’ve noticed one universal truth: they’re all overloaded by huge backlogs of feature requests. But when we saw this image of SpaceX’s Raptor engine evolution, it highlighted a vital lesson – one that has the potential to help guide how OSS development teams prioritise their […]
Your OSS is either a catalyst for innovation or a roadblock to progress for your business. The same strategies that built your OSS might now be the reason it’s slowing you down. If your OSS was built for yesterday’s challenges, the question is – will it be ready for tomorrow’s opportunities? Is it time to […]
For decades, OSS has followed the same pattern: design, then keep adding lots more “baked-in” capabilities into a complex OSS UI, process inputs, generate outputs. At incredible scale. We made them faster, (somewhat) more automated, and vastly more scalable. But we never made them think. Until now… If… (we’ll come back to the if shortly). […]
Have you ever had an OSS or BSS project that’s impacted by poor data quality? The problem of data integrity gets raised on almost every project we get involved with here at PAOSS, especially when passive assets such as cables, splice joints, etc are involved. Our systems face a perennial challenge of poor data quality. […]
