{"id":15238,"date":"2024-12-19T19:11:44","date_gmt":"2024-12-19T08:11:44","guid":{"rendered":"https:\/\/passionateaboutoss.com\/directory\/?post_type=directory_dir_ltg&#038;p=15238"},"modified":"2026-10-27T18:05:31","modified_gmt":"2026-10-27T07:05:31","slug":"cos-systems-2","status":"publish","type":"directory_dir_ltg","link":"https:\/\/passionateaboutoss.com\/directory\/directory-directory\/listing\/cos-systems-2\/","title":{"rendered":"COS Systems"},"author":604,"featured_media":15705,"comment_status":"closed","ping_status":"closed","template":"","directory_dir_tag":[34],"class_list":["post-15238","directory_dir_ltg","type-directory_dir_ltg","status-publish","has-post-thumbnail","hentry","directory_dir_tag-3-gis"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"#The Blue Book OSS\/BSS Vendor Directory - Listing Content\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta 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\r\nhttps:\/\/www.cossystems.com\/knowledge-hub\/news\/city-of-superior-case-study\/\r\n\r\nCase Study COS + Arcadis + Calix + Clearwater County: \r\nEmpowering Rural Alberta with an Open Access FTTH Network\r\nhttps:\/\/www.cossystems.com\/knowledge-hub\/news\/cos-arcadis-calix\/"],"field_list_of_partners_and_products":["Integrations:\r\n\r\nProvisioning \/ Network platforms & hardware:\r\n\r\nCalix (GPON and Calix Cloud workflows) \u2014 zero-touch provisioning; subscriber and service data sync. \r\n\r\n\r\nNokia (Altiplano & AMS) \u2014 automation, diagnostics, troubleshooting. \r\n\r\n\r\nAdtran \u2014 provisioning integration. \r\n\r\n\r\nCiena\/Tibit \u2014 provisioning integration. \r\n\r\n\r\nRADIUS \u2014 authentication\/provisioning support. \r\n\r\n\r\nFiber design \/ documentation (GIS & mapping):\r\n\r\nVETRO FiberMap \u2014 bi-directional data flow between COS BE and VETRO (service locations, object status, etc.). \r\n\r\n3-GIS \r\n\r\nOSP Insight \r\n\r\nComsof \r\n\r\nBiarri Networks \r\n\r\nConstruction management\r\n\r\nRender Networks \r\n\r\nVitruvi \u2014 construction management integration partner\r\n\r\n\r\n\r\nPartners:\r\nBroadband Consultants:\r\n\r\nARCADIS\r\n\r\nHarrison Edwards\r\n\r\nStrategic Networks Group \r\n\r\n\r\nConstruction Management Software:\r\n\r\nRender networks\r\n\r\nVitruvi\r\n\r\nOSP Insight\r\n\r\n3-GIS \r\n\r\n\r\nFiber Construction:\r\n\r\nHenkels & McCoy\r\n\r\nGraybar \r\n\r\nFinancing:\r\n\r\nLive Oak Bank \r\n\r\n\r\nHardware and Fiber Optics:\r\n\r\nCorning\r\n\r\nCiena\r\n\r\nNokia\r\n\r\nAdtran\r\n\r\n1FINITY\r\n\r\nFiber Home\r\n\r\nCalix \r\n\r\n\r\nIndustry Organizations:\r\n\r\nAAPB\r\n\r\nBroadband Breakfast\r\n\r\nBroaband Communities Magazine\r\n\r\nCBAN\r\n\r\nCISPA\r\n\r\nCLIC\r\n\r\nFiber Broadband Association\r\n\r\nFISPA\r\n\r\nILSR \u2013 Institute for Local Self Reliance\r\n\r\nMountain Connect\r\n\r\nNext Century Cities\r\n\r\nWISPA\r\n\r\nWPUDA \r\n\r\n\r\nISP Partners:\r\n\r\nGigabitNow\r\n\r\nIntellipop\r\n\r\nAdvanced Stream\r\n\r\nGo Broadband \r\n\r\n\r\nMarketing:\r\n\r\nMarket Broadband\r\n\r\nHarrison Edwards \r\n\r\n\r\nNetwork Design and Mapping Solutions:\r\n\r\nComsof\r\n\r\nBiarri Networks\r\n\r\nVetro FiberMap\r\n\r\n3-GIS\r\n\r\nOSP Insight \r\nCOS Systems\r\n\r\nNetwork Engineering (3)\r\n\r\nNoaNet\r\n\r\nARCADIS\r\n\r\nBiarri Networks \r\n\r\n\r\nNetwork Operations and Complete Solution Providers:\r\n\r\nPacketFront Software\r\n\r\nnetElastic\r\n\r\nOciousX\r\n\r\nSilverlight\r\n\r\nAltitude Fiber"],"field_list_of_current_customers":["We support the planning and operation of Open Access\/wholesale\r\nMunicipal open-access utility \u2014 USA (citywide FTTP; multiple retail ISPs; wholesale automation and municipal billing).\r\n\r\nPublic utility district\u2013style open-access operator \u2014 USA (layer-2 wholesale; multi-tenant operator\/ISP model; OSS\/BSS orchestration).\r\n\r\nInvestor-backed neutral-host fiber platform \u2014 USA (brownfield consolidation; multi-brand ISP operations on shared infrastructure).\r\n\r\nCommunity broadband authority \u2014 USA (retail-choice marketplace; service orchestration; standardized reporting).\r\n\r\nCity-owned wholesale network \u2014 USA (centralized provisioning; ISP billing on open access; customer portal for end users).\r\n\r\nRegional broadband cooperative \u2014 USA (mixed FTTP\/transport; SLA management; partner integrations).\r\n\r\nOpen-access network operator \u2014 Canada (district footprint; multi-ISP brand tenancy; settlement automation).\r\n\r\nPrivate wholesale\/neutral-host operator \u2014 USA (brownfield acquisition program; M&A onboarding; consolidated billing while preserving ISP brands).\r\n\r\nElectric utility fiber division \u2014 USA (grid + FTTP dual use; step-by-step service catalog wizard; KPI reporting).\r\n\r\nIndependent ISP consortium \u2014 USA (shared OSS stack; cross-brand operations; scaling to multi-market coverage).\r\n\r\nTraditional ISP"],"field_customer_deal_size_s":["Between US$100k and US$500k","Between US$500k and US$1M","Between US$1M and US$10M"],"field_annual_revenue":["-"],"field_company_size":[30],"field_phone":["+1 (728) 900 9622"],"field_email":["sales@cossystems.com"],"field_website":["https:\/\/www.cossystems.com"],"field_product_model":["Best fit: customers seeking a managed, cloud-hosted FTTH\/Open-Access BSS\/OSS platform on subscription, with optional demand aggregation and field service modules.\r\n\r\nEdge cases (e.g., strict on-prem requirements) can be reviewed but are not our default route.\r\n\r\nDistribution model:\r\n\r\nDirect sales and certified partners.\r\n\r\nDelivered as an end-to-end platform (COS Business Engine + optional Prospector and FSM).\r\n\r\nHosting model:\r\n\r\nPrimary: COS-hosted cloud\/SaaS (multi-tenant application with data isolation per customer).\r\n\r\nEnvironments: production plus optional test\/sandbox.\r\n\r\nOps: managed backups, monitoring, and planned maintenance windows.\r\n\r\nData residency & security: role-based access, SSO\/OIDC available; we align hosting region to the customer\u2019s regulatory needs when contractually required.\r\n\r\nOn-prem\/private hosting: not the standard offer; considered case-by-case when mandated by procurement or regulation.\r\n\r\nLicensing model:\r\n\r\nSubscription licensing (annual or multi-year), with modules (e.g., Prospector, Business Engine, FSM) and capacity tiers aligned to deployment scale.\r\n\r\nUpgrades included: regular feature releases and security updates; backward-compatible APIs where possible.\r\n\r\nSupport: business-hours support included; enhanced options (e.g., 24\u00d77 P1) available.\r\n\r\nPerpetual licenses: not typical for our SaaS offering."],"field_additional_support_information":["COS Support provides business-hours help via the customer portal, email, and phone\u2014plus optional 24\u00d77 P1 coverage. We include ticketing, release assistance, knowledge base access, minor configuration help, and disruption communications. Premium success plans, integration assistance, advanced workflow tuning, and custom training."],"field_product_suite_introduction":["Solution Page: https:\/\/www.cossystems.com\/our-solution\r\n\r\nCOS Systems delivers a cloud OSS\/BSS built for fiber networks. With COS Business Engine, operators automate the end-to-end journey\u2014from demand aggregation and sign-up to activation and billing\u2014while choosing the model that fits: a true Open Access marketplace with multiple ISPs or a single\/traditional provider on the same platform. Integrated Field Service Management (FSM) streamlines installs, repairs, and change orders with scheduling, dispatch, and mobile work orders. Together with zero-touch provisioning, open APIs, and a self-service customer portal, COS reduces manual work, accelerates time-to-revenue, and gives subscribers a modern digital experience.\r\n\r\nArchitecture: https:\/\/insights.cossystems.com\/hubfs\/Overview-COS-SaaS-Suit.png\r\n\r\nCOS Business Engine\r\n\r\nAn end-to-end platform that integrates all facets of FTTH ventures, automating processes to enhance customer experience and operational efficiency.\r\n\r\nProspector (Demand Aggregation)\r\n\r\nAssesses public interest in FTTH services\u2014running coverage surveys and pre-signups\u2014to identify high-demand areas, set take-rate targets, prioritize build zones, and manage sign-ups effectively.\r\n\r\nInstallation Workflow Engine\r\n\r\nPlans roll-outs based on demand, existing services, and network readiness; orchestrates tasks and communications so installations are efficient and subscribers stay informed via the customer portal.\r\n\r\nField Service Management (FSM)\r\n\r\nCoordinates field operations with work orders, technician scheduling, route planning, and a mobile installer experience (photos, notes, status updates). Syncs with the Installation Workflow Engine for seamless handoffs from order to install\/repair.\r\n\r\nService Activation Module\r\n\r\nEnables zero-touch provisioning\u2014subscribers select and activate services in the online marketplace (customer portal) with full automation for rapid, error-free turn-ups.\r\n\r\nService Offering & Open Access Module\r\n\r\nCreates data-driven service catalogs and pricing; supports Open Access so multiple service providers can operate on the same infrastructure, improving ROI and customer satisfaction.\r\n\r\nMarketplace (Customer Portal)\r\n\r\nDelivers an automated, digital customer experience 24\/7\u2014browse, purchase, track orders, view disruptions, manage tickets and billing\u2014with immediate activation where available.\r\n\r\nAddress Management & Hardware Connections\r\n\r\nMaintains a validated address\/ONT inventory and serviceability status to ensure accurate service qualification, delivery, and efficient network management.\r\n\r\nAdmin & Billing Module\r\n\r\nProvides role-based administration and automated billing for subscribers and wholesale partners, streamlining operations and ensuring accuracy.\r\n\r\nThese modules collectively support the full FTTH lifecycle\u2014from market demand and planning, through field execution and zero-touch activation, to ongoing customer care and billing\u2014so you can run a more efficient, customer-centric network."],"field_other_important_information":[],"field_integration_model":["Integration models\r\n\r\nAPI-first: COS Business Engine exposes REST APIs (\u201cPartner API\u201d) for customer, address, order, product, ticket, billing, and provisioning objects.\r\n\r\nEvent-driven: Outbound webhooks\/event callbacks for key lifecycle events (order created, status change, activation, invoice, disruption, etc.).\r\n\r\nConnector approach: Pre-built integrations where available (e.g., GIS\/OSP and provisioning\/EMS); templated playbooks for billing, payments, and CRM.\r\n\r\nBatch \/ file-based: Scheduled SFTP\/CSV or secure file drops for legacy or high-volume back-office systems.\r\n\r\nReporting\/exports: Self-service data extracts and scheduled reports for BI\/warehouses.\r\n\r\nTypical methods & patterns:\r\n\r\nProvisioning\/EMS: Zero-touch activations via adapters to common FTTH vendors (e.g., Calix, Nokia, and others).\r\n\r\nGIS\/OSP: Two-way status\/context with leading fiber documentation platforms (e.g., VETRO); address and asset sync.\r\n\r\nBilling & payments: Rating\/mediation in COS with feed-through to external billing or payment gateways (tokenized card\/ACH); wholesale\/retail options.\r\n\r\nCRM & ticketing: Create\/update customers, orders, and cases from CRMs; mirror ticket state bi-directionally if required.\r\n\r\nIdentity: SSO (OIDC\/SAML) with customer IAM\/IdP for admins, operators, service providers, and the customer portal.\r\n\r\nFSM \/ field apps: Work-order creation, status, and completion data exchanged with field tools (or use COS FSM natively).\r\n\r\nTools & safeguards:\r\n\r\nOpen API docs and Postman collections supplied at onboarding.\r\n\r\nEnvironment strategy: dedicated sandbox\/test and production with API keys\/secret rotation.\r\n\r\nSecurity: TLS in transit, least-privilege roles, audit trails; data residency aligned to contract.\r\n\r\nMonitoring: API rate limits, webhook retry with backoff, and vendor-specific health checks.\r\n\r\nEngagement model\r\n\r\nIntegration playbooks (discovery \u2192 design \u2192 build \u2192 UAT \u2192 cutover), sample payloads, and test harnesses.\r\n\r\nOptions: customer-built, partner-built, or COS Professional Services; we also collaborate with iPaaS teams when preferred by the customer.\r\n\r\nWe favor REST + webhooks for real-time flows, fall back to batch\/SFTP for legacy, and provide adapters for common FTTH provisioning and GIS systems\u2014keeping your CRM, billing, and identity stack in the lead while COS automates the end-to-end service lifecycle."],"field_what_services_do_you_offer":["COS provides end-to-end implementation services for our cloud platform (COS Business Engine) and optional modules (Prospector, FSM). Services are delivered by COS and certified partners, with clear ownership for each workstream.\r\n\r\nCustom software development beyond platform configuration, large bespoke reporting\/analytics, third-party system support beyond agreed interfaces, and on-site work\u2014unless contracted separately.\r\n\r\nDelivery Model\r\nRemote-first with structured ceremonies (kickoff, design sign-off, UAT exit, go-live review). Work can be led by COS or a certified partner; customers may elect to self-implement certain workstreams with our guidance.\r\n\r\n1) Project & Business Services\r\n\r\nProject Management & PMO: plan, timeline, risk\/issue control, stakeholder comms.\r\n\r\nBusiness Analysis: requirements discovery, process mapping (lead\u2192order\u2192activate\u2192bill\u2192support), KPI definition.\r\n\r\nChange & Readiness: role definitions, cutover planning, communications to operators\/SPs.\r\n\r\n2) Solution & Technical Services\r\n\r\nSolution Architecture: environment design, roles\/permissions, marketplace structure, Open Access configuration.\r\n\r\nConfiguration & Setup: service catalogs, price plans, taxes\/fees, address management, provisioning policies, customer portal branding.\r\n\r\nIntegration Engineering: REST\/webhooks patterns for billing, payments, GIS\/OSP, EMS\/OLT, CRM\/IdP (SSO), and data exports.\r\n\r\nData Migration: address\/serviceability data, customers, products, subscriptions; validation and reconciliation.\r\n\r\n3) Field & Operations Enablement\r\n\r\nFSM Rollout: work types, SLAs, dispatch flows, mobile installer setup (photos, notes, status).\r\n\r\nOperational Playbooks: zero-touch activation, disruption notifications, wholesale\/retail billing runs, exception handling.\r\n\r\n4) Testing & Acceptance\r\n\r\nTest Planning: unit\/integration\/UAT scenarios, sample payloads, sandbox usage.\r\n\r\nProvisioning & Billing Proving: lab-to-live tests for ONT\/OLT activation and first invoice cycle.\r\n\r\nSecurity & Access Reviews: role audits, SSO\/IAM verification.\r\n\r\n5) Training & Knowledge Transfer\r\n\r\nRole-based Training: operator admins, service-provider admins, field teams, finance\/billing.\r\n\r\nMaterials: quick guides, recordings, and knowledge-base articles inside the customer portal.\r\n\r\nTrain-the-Trainer: optional for large programs.\r\n\r\n6) Go-Live & Hypercare\r\n\r\nCutover Execution: command center during launch, real-time defect triage.\r\n\r\nHypercare (time-boxed): elevated staffing through first activations\/billing cycles, with daily\/weekly reporting.\r\n\r\n7) Success & Managed Options (Add-ons)\r\n\r\nTechnical Account Manager (TAM): named contact, QBRs, roadmap alignment.\r\n\r\nOngoing Optimization: workflow tuning, billing assurance, data quality.\r\n\r\nExtended Support: optional 24\u00d77 P1 incident paging.\r\n\r\nExclusions (baseline)"],"field_offering_strengths_differentiators":["COS \u2014 Strengths & Differentiators\r\n\r\nBuilt for Open Access from day one\r\nNative multi-tenant model that cleanly separates Operator, Service Provider, and Subscriber roles\u2014no workarounds.\r\n\r\nEnd-to-end FTTH automation\r\nFrom demand generation (Prospector) to marketplace purchase in the customer portal, zero-touch service activation, billing, and field closure\u2014one flow.\r\n\r\nMarketplace that drives take-rate\r\n24\/7 self-serve buying, transparent offers from multiple providers, and instant activation where available.\r\n\r\nZero-touch provisioning, vendor-agnostic\r\nProven adapters for leading OLT\/ONT ecosystems; activation and change flows are automated and auditable.\r\n\r\nOpen APIs + event webhooks\r\nAPI-first design with outbound events for real-time CRM, billing, GIS\/OSP, payments, and data warehouse sync.\r\n\r\nWholesale and retail billing in one platform\r\nHandles subscription billing for subscribers and settlement\/wholesale for service providers\u2014reducing swivel-chair ops.\r\n\r\nProspector demand aggregation\r\nData-driven survey\/pre-signup tooling to target build zones, set take-rate thresholds, and de-risk capex.\r\n\r\nFSM that matches fiber workflows\r\nWork orders, dispatch, installer mobile, photo\/notes capture, and completion rules aligned with activation workflows.\r\n\r\nAddress & serviceability intelligence\r\nClean address\/ONT inventory, eligibility rules, and \u201cwhat\u2019s available here\u201d checks to eliminate failed installs.\r\n\r\nService health & comms baked in\r\nOperator dashboards plus disruption notifications surfaced to subscribers in the customer portal.\r\n\r\nWorkflow & policy engine\r\nConfigurable business rules (approvals, checks, comms, SLAs) to standardize and scale operations.\r\n\r\nFaster time-to-value\r\nSaaS delivery with ready-made templates and environments (prod + sandbox) for rapid pilots and phased rollouts.\r\n\r\nRegional readiness\r\nData residency options, role-based access, SSO\/OIDC, and tax\/fee configuration to fit US\/EU operator needs.\r\n\r\nModular adoption\r\nStart with Prospector or core BE, add FSM or deeper integrations as you scale; pay for what you need.\r\n\r\nProven partner ecosystem\r\nEstablished patterns for GIS\/OSP, billing, payments, and provisioning vendors to reduce project risk.\r\n\r\nOperator-grade support & success\r\nClear SLAs, onboarding playbooks, training, and optional TAM for ongoing optimization."],"field_features":["1. Lead Generation & Marketing","2. Channel and Sales Management","3. Product Management","4. Customer Management","6. Case and Revenue Management","7. Service Management","8. Service Health","11. Network Health Management","12. Partner Management","13. Orchestration-Provisioning","14. Workflow and Business Process Management"],"field_support_options":["3. 8 x 5 x next business day response","4. Email \/ Online notification","5. Community support and\/or FAQs"],"field_regions_served":["North America","South America","Europe","Africa","Asia","Oceania","Middle East","Eastern Europe","Other"],"field_oss_bss_supplier_s_directory":["Yes, I want a free listing!"],"field_year_established_founded":["1994"],"field_functionality_other":["Demand Aggregation\r\nFSM"],"field_location_of_head_office":["COS Systems Inc.\r\n700 S Rosemary Ave, Suite 204\r\nWest Palm Beach, FL 33401\r\n800-562-1730\r\n\r\nCOS Systems AB\r\nStorgatan 28 E\r\n903 21 Ume\u00e5, Sweden"],"field_blog":["https:\/\/www.cossystems.com\/knowledge-hub\/?_knowledges=articles-blog"],"field_customer_categories":["Tier 1 Telco","Tier 2\/3 Telco or ISP","Utility","Municipality","Enterprise"],"field_crunchbase_link_private":["https:\/\/www.crunchbase.com\/organization\/cos-systems"],"field_keywords_and_search_terms":["Financial analysis of fiber network deployments, Discover demand for fiber, Design for optimal ROI, Deploy fiber networks with subscriber backing, Decision support tools, BSS\/OSS, Open Access, Automated Network, Demand Aggregation, End-To-End Automation\r\n\r\nopen access broadband networks\r\n\r\nbenefits of open access networks\r\n\r\nautomated service activations\r\n\r\nautomatic service provisioning\r\n\r\nnetwork operations automation\r\n\r\ntelecom BSS\/OSS\r\n\r\nbroadband billing & revenue management\r\n\r\nbroadband billing software\r\n\r\nfiber network management\r\n\r\nbroadband network management\r\n\r\nnetwork health & fiber monitoring\r\n\r\nfield service management (FSM)\r\n\r\nfiber network planning\r\n\r\nbroadband coverage survey\r\n\r\ndemand aggregation tool\r\n\r\nfiber network deployment\r\n\r\nbroadband infrastructure planning\r\n\r\nbroadband subscriber marketplace\r\n\r\nfiber marketing platform\r\n\r\nFTTH software suite\r\n\r\nbroadband automation software\r\n\r\nCOS Business Engine\r\n\r\nopen access network automation\r\n\r\nfiber network solutions\r\n\r\nISP billing software"],"field_paoss_contact_linkedin":["https:\/\/www.linkedin.com\/in\/"],"field_paoss_contact_blog_status":["Many articles, regular updates"],"field_paoss_contact_email":[],"field_paoss_contact_blog_assist":["Unlikely"],"field_paoss_hq_region":["Europe"],"field_affiliate_program_details":["Partner types we work with:\r\n\r\nAffiliate \/ Referral Partners \u2013 introduce qualified opportunities; COS runs the sales cycle.\r\n\r\nSolution & Implementation Partners \u2013 scope, configure, integrate, and train; can co-sell with COS.\r\n\r\nTechnology Partners \u2013 complementary platforms (e.g., GIS\/OSP, provisioning\/EMS, payments, CRM\/IdP) with validated integrations.\r\n\r\nManaged Services Partners (optional) \u2013 offer ongoing operational services (e.g., L1 helpdesk, billing ops, field dispatch) on top of COS.\r\n\r\nWhat partners can do:\r\n\r\nSell: co-selling or referral-led motions with deal registration.\r\n\r\nImplement: configuration, integrations (REST\/webhooks, SFTP\/CSV where needed), data migration, and training.\r\n\r\nSupport: partners may provide L1 (operator-facing) support; COS provides L2\/L3 application and integration support.\r\n\r\nOperate: optional managed services (billing runs, marketplace ops, field dispatch) by certified MSPs."],"field_ai_functionality_capability":[]},"_links":{"self":[{"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/directory_dir_ltg\/15238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/directory_dir_ltg"}],"about":[{"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/types\/directory_dir_ltg"}],"author":[{"embeddable":true,"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/users\/604"}],"replies":[{"embeddable":true,"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/comments?post=15238"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/media\/15705"}],"wp:attachment":[{"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/media?parent=15238"}],"wp:term":[{"taxonomy":"directory_dir_tag","embeddable":true,"href":"https:\/\/passionateaboutoss.com\/directory\/wp-json\/wp\/v2\/directory_dir_tag?post=15238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}