“I used to say of him (Napoleon) that his presence on the field made the difference of 40,000 men.”
Duke of Wellington.
If you really want to learn about your OSS deeply, you have to get out into the battlefield – at the customer site, with the OSS operators, with the developers, with the innovators in your field, with the CSP’s customers who are touched by the impact of the CSP’s OSS and related processes.
Furthermore, your answers are out in the marketplace, not in the office.
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
