Mastering your OSS

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Let’s face it, OSS, or Operational Support Systems, can be incredibly challenging beasts. You’re possibly one of a very unique breed – one of the many highly intelligent people who work on OSS. So why, with that much intellectual firepower, are OSS still so rarely tamed? Read on.

If you’re taking a closer look into what this book contains, it’s safe to assume that you have either already experienced the world of OSS or are about to come along on its exciting ride. This book isn’t based on the history of OSS or academic theory, nor even a deep-dive into the technologies that are currently in vogue within OSS circles. With the speed of change in our industry, they’re unlikely to be in vogue for long anyway.

No, this book is based on the enduring techniques, tools, processes and insights that have been developed and refined whilst implementing many different OSS. Are you responsible for OSS delivery (or about to be)? Well, this book is for you because it’s an implementer’s guide to OSS. But if you expect it to dive into the technical minutiae of implementation, then it’s not for you and can’t be for you because every OSS project and OSS product is just too different to capture in suitable detail.

Since that’s mostly a description of what it isn’t, you’re probably asking what it is. Well, it’s built upon 22 of the most commonly asked big-picture questions in OSS, particularly by readers who have yet to tackle every facet of OSS implementation before. Each question has its own dedicated chapter, so if you have a particular question in mind then you can go straight to the content that’s most pertinent to you. You could read every chapter in series too but your OSS is probably consuming too much time to afford you that luxury.

Are you interested to know what those questions are and whether they align with any of the challenges that you’re currently facing? Since there’s a chapter dedicated to each, you’d probably guess that the Table of Contents would show the list of questions. You’d be right. The Table of Contents is shown in the “Look inside” link that you can find below, but we’ll summarise for you here too. Saves you a few precious minutes.

After an introduction section, the following questions are answered for you:

  1. What is an OSS exactly?
  2. What is the history of OSS and related standards?
  3. Why are common OSS terminologies important?
  4. Where do you start when planning an OSS/BSS project?
  5. How do you prepare a compelling OSS business case?
  6. What are your biggest risks and how do you manage them?
  7. Why is OSS change management important?
  8. Should you perform an OSS impact analysis?
  9. Why are OSS naming conventions so important?
  10. How do you capture OSS requirements?
  11. How do you define your organisation’s OSS roadmap?
  12. How do you select an OSS vendor / integrator?
  13. What insights can help your OSS negotiation strategies?
  14. Who should be in your OSS implementation team?
  15. How do you plan to conduct OSS testing?
  16. How do you define and refine business processes?
  17. What do you need to know about data collection and reporting?
  18. How should you kick off an OSS project?
  19. How do you coordinate a vendor-led implementation?
  20. What post project operations issues should you consider?
  21. What training should you take?
  22. What does the future hold for OSS?

Chances are that you have quite a few other questions. It’s also likely that quite a few of those questions are answered somewhere in the book too. If not answered in the book directly, they are probably covered in the long list of external materials that are referenced, including the PassionateAboutOSS blog.

And that’s still not all. Do you like analogies? Most people do, especially when the subject matter is complicated, like OSS tend to be. Well, to close out the book, there are also a few analogies for you to consider:

  • The television analogy
  • The chess-board analogy
  • The air traffic control analogy
  • The radar analogy
  • The puppy analogy

You’re probably wondering what television, chess, air traffic control, radar and puppies have to do with OSS. As unlikely as it sounds, they assuredly do.


Mastering Your OSS book plus Shipping


Would it be right to say that you’re facing a significant transformation with your OSS (it feels like every day is a transformation in this industry doesn’t it?) Well, this book has been written to show you how to get your organisation ready for the big changes that an OSS project will cause. Not only that, but to then carry your OSS into an exciting new era. “Mastering your OSS” has come about because the same questions keep popping up on each of the OSS transformation projects the author works on. Each time, the tips, tools and techniques get refined that little bit more.

OSS are entering a period of massive change, with disruptive innovation impacting any organisation that is dependent upon communications networks. This includes traditional Communication Service Providers (CSPs), their modern evolution into Digital Service Providers (DSPs), Utilities, Data Centres, Content Providers and Enterprise / Corporate organisations.

Each have different business models and different key metrics – speed to market, innovation, flexibility and customer relationships are vital differentiators for many of these organisations. Despite what others say, we know that these are all attributes that our OSS can either help or hinder. Successful organisations achieve agility and responsiveness through their OSS, whilst others are prevented from changing quickly because of the complexity of the OSS. On which side of that coin does your OSS and your organisation reside?

In “Mastering your OSS” you’ll learn many counter-intuitive ideas that will inspire and provoke you, ideas that have been built and refined over more than a decade of practical experience. “Mastering your OSS” shows you better, faster, easier, less risky ways to implement all aspects of your OSS projects. With straightforward language and a simplify-everything approach, “Mastering your OSS” is the innovative playbook for anyone who has been tasked with implementing an OSS project.

Jim Rohn said that, “You can have more – if you become more.” This is as true of our OSS as it is of ourselves. Many people use the name Operational Support Systems to put an electric fence around our OSS, to limit uses to just operational activities. However, the reach, awareness and power of what they (we) offer goes far beyond that. We have powerful insights to deliver to almost every department in an organisation – beyond just operations and IT. But first we need to give them something useful. “Mastering your OSS” gives you the insights to help inspire you and your OSS to become more.

If you’re ready to lead your OSS into an exciting new future, then click on the link below and let this book help you to Master your OSS. But, this book is probably not for you. Buying this book puts you into a unique community, the OSS community, one that Apple accurately referred to as, “…the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things different.” This book certainly applies to those who see things differently, or would like to.


Mastering Your OSS book plus Shipping


Not sure whether “Mastering your OSS” is right for you? Would you like to take a look inside? We’ll send you a copy of the first two chapters and the Table of Contents.



You’re great at what you do and since you’re in OSS (or are about to be), chances are you’re a great questioner and an awesome problem solver. Therefore it’s natural that you might still have unanswered questions – questions like:

  • I’m not sure if the book applies to my specific OSS; or
  • My role is highly unique and you couldn’t provide any insights or tools that are relevant to me; or
  • The technologies I work with are old / current / futuristic so your approaches couldn’t possibly be relevant to me; or
  • I don’t even use the term OSS anymore because it conjures up images of clunky old solutions so how can an OSS book relate to me; or
  • I’m not sure whether the selectable geographic regions in the order form apply to me; and
  • So many other possibilities.

There’s a simple answer to all of those questions – Send us a message via the contact form below and try us out. We may not have every answer for you, but we’re sure to try.