OSS Persona and Workflow Mapping

OSS Persona and Workflow Mapping

Do you have the task of identifying the current state of your OSS/BSS, who uses it, how and for what reasons? This course helps to identify the people / groups who use your OSS/BSS and the most important workflows that are performed using your OSS/BSS/network stack.

This course provides you with a step-by-step guide on how to identify what’s most important for your organisation using your OSS/BSS stack including:

  1. To identify key user types (personas) that interact with your OSS
  2. To identify the most important workflows used with your OSS
  3. To prioritise those workflows as scenarios [Note: This could be used in a PoC (Proof of Concept) that assists with product / vendor selection]
  4. To evaluate not just functionality, but efficiency in performing key workflows

Fill in your details below if you’d like to find out more about this course: