Creating an OSS Requirements Matrix
When selecting a new product or prior to commencement of a project, you first need to gather your OSS requirements.
This course comes with the basic templates that are embedded with hundreds of sample requirements for you to refine to meet your specific OSS needs. The templates cover requirements within each of the following OSS classifications:
- Infrastructure (Platform, hardware, software)
- Service activation and provisioning
- Alarm / Fault / Event / Problem management
- Performance management
- Service monitoring
- Customer network management
- Infrastructure / resource / inventory / asset management (aka CMDB)
- Configuration management
- Outside Plant management / GIS
- Billing management
- Trouble ticket management
- Field workforce management
- Knowledge and Learning management
- Security management
- Integration
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