“1. I have a great respect for incremental improvement, and I’ve done that sort of thing in my life, but I’ve always been attracted to the more revolutionary changes. I don’t know why. Because they’re harder. They’re much more stressful emotionally. And you usually go through a period where everybody tells you that you’ve completely failed.”
“2. The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they’re mutually reinforcing.”
While searching for appropriate quotes for yesterday’s post about continual improvement in ITIL, I came across these two almost conflicting quotes and gave me reason to ponder.
It is definitely the revolutionary OSS change that has given me a far greater sense of achievement over the years than the continual improvements. Whether it’s the design and implementation of auto-discovery or traffic engineering modules or the establishment of greenfields OSS for the first time in a country’s history, revolutionary changes definitely excite me more.
Perhaps it’s just the way my mind works. Perhaps it’s because there are still so many revolutionary changes that await our industry that goes part of the way to explaining why I’m so Passionate About OSS.