“The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action – fast.”
Jack Welch (again).
The message in today’s blog is that OSS has so much scope to learn better ideas from other people, other industries, other processes, etc. The “not invented here” syndrome has no place in our industry despite the fact that there are many brilliant innovations from within (naturally).
But of course I’m going to say that. Regular readers will have already noticed my penchant for drawing parallels from unrelated fields as a means of sparking ideas in the OSS space.
What left-field arenas or personalities have you found to be a great source of different ideas and actions?
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
2 Responses
I do wonder if we could apply the principles of Aviation Preventative Maintenance to the Network, estimating time to failure on some components (perhaps copper junctions, laser SFPs and even fibre over enough time as it darkens) and flagging them for inspection ahead of the event/rotating them out of the network for refurbishment as airlines to for aircraft subsystems. Also, linking the end customers/services to the devices their individual services depend on deep in the network, to enable informing them immediately and pro-actively when their service is impaired.
Hi Frank,
I really like the lateral vision of transferring aviation preventative maintenance models to Telco. The depth of data that OSS collect definitely make them an ideal candidate to perform this type predictive analysis without doing too many truck rolls. Customer impact analysis is another great feature of OSS and can work really well where the product supports it and the network modelling is done in such a way that customer identifiers are aligned with network assets.
Apart from the aircraft carrier analogy (https://passionateaboutoss.com/the-aircraft-carrier-analogy), I hadn’t thought to compare the airline industries learnings with OSS before. Great analogy. You’re right that the aviation industry has developed so many reliability systems that we can definitely learn from.