“Until now, communications service providers could not match their digital native counterparts when it came to delivering what customers want, when and where they want it. Now there is a real opportunity to close that gap through a number of interrelated, big trends that are happening in parallel.
This includes transforming their infrastructure through network functions virtualization (NFV), software-defined networking (SDN) and cloud technologies, and transforming their business processes and back-office operations.
The next step is making those internal support system platforms available to partners and customers in a dynamic, on-demand way capable of supporting almost instant mashed-up services.
APIs are key to enabling this, which operators made clear in May when nine of the world’s largest service providers – Axiata, Bharti Airtel, BT, China Mobile, China Unicom, NTT Group, Orange, Telefónica and Vodafone – officially adopted TM Forum’s suite of Open APIs for digital service management. These service providers have committed to adopt TM Forum Open APIs as a foundational component of their IT architectures; to promote global adoption of the API suite by their partners; and to expect technology vendors and systems integrators to support these APIs in their products and cloud-based services.”
Peter Sany on TM Forum’s Inform.
The link above provides an interesting account of TM Forum’s Open APIs, which is one possible approach to building the small-grid OSS of the future.