Hydra Billing is an OSS/BSS platform purpose‑built for internet service providers. It unifies billing, order management (BPMN 2.0), provisioning/AAA and mediation, product catalog and marketing, equipment inventory, helpdesk/CRM, and field service management (FSM) in a pre‑integrated, open, API‑first suite.
Core capabilities
Billing and revenue: rating, invoicing, GST‑ready taxation, payments, renewals, dunning; open database and full API.
Product catalog and marketing: plans/bundles, promotions, personalized offers, lifecycle and upsell/cross‑sell automation.
Provisioning and mediation: automated activation/change/suspend, AAA, usage collection and normalization for broadband and voice.
Order Management & BPM: end‑to‑end orchestration via BPMN 2.0; an embedded OMS widget for running processes in one UI.
Equipment inventory: lifecycle tracking for network and CPE assets.
Helpdesk/CRM: ticketing, SLA workflows, knowledge base; pre‑integrated open‑source CRM.
Field Service Management: mobile work orders, GPS, photo QA, e‑signature, time/tool control.
Self‑care portal: service management, usage and bill views, online payments.
Openness: documented APIs, open DB schema; OMS is open source (Apache); significant source availability.
Services: implementation, integration, training, technical support, and OSS/BSS consulting.
Provider problems it solves
Launches new plans and bundles faster, speeding time‑to‑market.
Lowers operating costs via automated provisioning, BPM‑driven workflows, and efficient field operations.
Improves cash flow with accurate billing, payments, renewals, and debtor visibility.
Elevates customer experience through self‑care, faster fulfilment, and integrated support.
Reduces vendor lock‑in with an open, modular architecture and replaceable components.
Increases transparency and control across sales, fulfilment, assurance, and revenue processes.
Why choose Hydra
Faster rollout of offers without heavy custom development.
Lower OPEX and higher first‑time‑fix rates in field operations.
Reduced lock‑in and easier compliance via open, documented processes and APIs.
One platform from billing to field operations, reducing tool sprawl and operational complexity.
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2021 Fillmore St PMB 9, San Francisco, CA 94115, United States.
Product Offering Strengths/Differentiators
End‑to‑end OSS/BSS in one platform: unified billing, provisioning/AAA, mediation, CRM/helpdesk, catalog/marketing, order management (BPMN 2.0), inventory, self‑care, and FSM—reducing tool sprawl and integration overhead.
Powerful, flexible billing: multi‑service rating, invoicing, subscriptions, customer account management, taxation, and payment workflows designed for telecom-grade scenarios.
Built‑in provisioning and mediation: automated activation/change/suspend flows, AAA, and usage collection/normalization for broadband and voice, enabling faster fulfilment and accurate charging.
Open and modular architecture: API‑first design and replaceable components make integrations and extensions straightforward, lowering vendor lock‑in and total cost of ownership.
BPMN‑driven order management: end‑to‑end orchestration with transparent, auditable processes that are easier to operate and evolve.
CRM and helpdesk included: ticketing, SLA workflows, and customer management out of the box—no need to stitch multiple systems for core support processes.
Field Service Management: mobile work orders, GPS tracking, photo verification, and e‑signature to raise first‑time‑fix and reduce truck rolls.
Pre‑integrated self‑care portal: customers manage services, view usage and bills, and pay online—improving CX while lowering support load.
Suited for multi‑service providers and startups alike: from fibre/wireless broadband and voice to convergent offerings, with capabilities and pricing models that support growth stages.
Services that accelerate success: implementation, integration, training, support, and consulting to reduce risk in migrations and new launches.
Why customers choose Hydra over alternatives
Faster time‑to‑value: pre‑integrated OSS/BSS modules and BPMN orchestration shorten deployments versus stitching point solutions.
Lower OPEX and complexity: one platform for revenue, fulfilment, assurance, and field operations reduces operational silos and manual work.
Greater agility: catalog‑driven offers and open APIs enable rapid launch of new plans/bundles and partner integrations.
Accuracy and revenue integrity: mediation plus telecom‑grade billing minimize leakage and improve cash collection.
Scalability and flexibility: supports growth from startup to large multi‑service operations without re‑platforming.
Various support options are available
We share detailed partnership terms after signing a mutual NDA. Multiple cooperation models are available. To receive the specific terms that best fit your case, please contact us.
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