IntegraTouch (Symphony Billing)

IntegraTouch delivers a convergent BSS/OSS platform called Symphony, designed to help communications service providers streamline operations, monetize services, and deliver superior customer experiences. Symphony integrates business and operational support systems into one modular, API-driven architecture built for scale, flexibility, and rapid service innovation.

Who It Serves

Symphony supports a wide spectrum of provider types, offering tailored capabilities for each:

• Mobile Network Operators (MNOs): Real-time rating, billing, usage mediation, roaming and interconnect settlements, and regulatory/tax compliance at carrier scale.

• Mobile Virtual Network Operators (MVNOs): Fast onboarding, product packaging, usage tracking, billing, and digital self-service to enable quick market entry.

• Mobile Virtual Network Enablers (MVNEs): Wholesale mediation, partner onboarding, settlements, commission management, and multi-tenant support for enabling MVNO ecosystems.

• Hosted VoIP / UCaaS Providers: Subscription and usage-based billing, CDR mediation, fraud controls, provisioning, and customer care portals.

• Internet Service Providers (ISPs): Complete operational support for provisioning, usage metering, inventory tracking, performance monitoring, billing, and digital customer experience.

• Digital Commerce and Retail Operators: Integrated e-commerce and point-of-sale capabilities for selling devices, accessories, and bundled services both online and in-store.

Core Capabilities and Modules

Symphony’s modular architecture allows providers to deploy only what they need or the full stack. Key capabilities include:

• CRM & Customer Experience: Centralized customer data, service history, and multilingual self-service portals for account management, payments, and usage visibility.

• Product Catalog & Quoting: Smart catalog engine using boolean logic to create complex offers, bundles, and promotions with rapid time-to-market.

• Order Management & Workflow: Automated order orchestration, fulfillment, and approval flows to reduce operational overhead.

• Provisioning & Network Operations: Real-time service activation, performance and alarm monitoring, and change management across multi-vendor networks.

• Mediation & Data Management: High-volume collection and normalization of usage data (CDRs, xDRs) from multiple network sources, including roaming and partner feeds.

• Rating, Billing & Invoicing: Convergent billing engine supporting prepaid, postpaid, usage-based, and subscription models with tax, dunning, and payment processing.

• Partner & Commission Management: Handles reseller hierarchies, wholesale settlements, interconnect agreements, and complex revenue sharing models.

• Inventory Management: Tracks serialized and non-serialized assets, stock levels, vendors, and movement across locations.

• E-Commerce Platform: Integrated storefront for online hardware and subscription sales, advanced marketing tools, customer analytics, subscription lifecycle support, and customizable checkout.

• Point of Sale (POS): In-store POS for physical retail locations, enabling real-time stock tracking, sales processing, and linking retail transactions to customer accounts and billing.

• AI Agents (SymphonX AI): Embedded AI-driven voice, chat, and analytics agents for customer support, fraud detection, usage insights, and automated operational tasks.

• Analytics & Reporting: Real-time dashboards and ad hoc reporting for financial metrics, churn, network performance, and operational KPIs.

• Ticketing & Support Tools: Integrated trouble ticketing and SLA management to improve response times and operational efficiency.

Key Value Proposition

Symphony gives service providers a single, unified platform to manage the full customer and service lifecycle — from acquisition and order management to provisioning, usage mediation, billing, support, and analytics. Its modularity, open APIs, and multi-tenant architecture make it ideal for both greenfield deployments and modernization of legacy stacks.

With proven implementations for national carriers, MVNOs, ISPs, and retail-driven digital brands, Symphony helps organizations reduce operational costs, accelerate product launches, and deliver seamless digital experiences across every channel.