Splynx

Corporate Overview

Splynx is a modular OSS/BSS for ISPs and regional telecoms that unifies billing, service activation, and day-to-day operations in a single platform. Service providers use Splynx to automate invoicing and payments, manage subscribers and services, run AAA/Radius, schedule field work, track inventory, and provide a self-service customer portal — reducing swivel-chair processes and accelerating cash collection. An open REST API and webhooks make Splynx easy to extend and integrate with existing stacks and third-party tools. Designed for growth-stage ISPs/WISPs, Splynx replaces fragmented and home-grown systems with a single, reliable platform, helping operators standardize processes, scale confidently, and enhance customer experience.

If you have a growing ISP with at least 100 active subscribers and you decide to work with us, we will help you build a steadily growing ISP without a need for manual billing and admin work, with redundant, automated network and top-level of customer support.

Company brochures and/or other relevant links (URL)
Other Important Information

Community Link – https://forum.splynx.com/

Company Size (approx.)
59 people
Year Established (Founded)
2016
Location of Head Office

Splynx s.r.o.
Company Address:
K Metru 227/8, 15521,
Prague, Czech Republic

Regions Served
North America, South America, Europe, Africa, Asia, Oceania, Middle East
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    Product Offering Strengths/Differentiators

    Purpose-built for ISPs and WISPs – Splynx was designed specifically for internet service providers, not retrofitted from generic billing or CRM systems.

    Unified OSS/BSS platform – Combines all aspects of ISP/telco business management – billing, AAA/Radius, CRM, inventory, scheduling, networking, helpdesk and customer portal in one consistent interface and database.

    Deep network integration – Hardware agnostic, no vendor lock-in.

    Powerful automation – Automates recurring invoicing, payments, service provisioning, and dunning to reduce manual work and accelerate cash collection.

    Open API & webhooks – Fully documented REST API and webhook system allow quick integration with 3d-party tools, system customization or creation of own workflows.

    Wide range of integrations at no extra cost + global payment ecosystem – integrates with lots of partners and leading industry vendors, local gateways from key markets + accounting software like Xero, Quickbooks etc.

    Cost-effective – Splynx is more cost-efficient and scalable compared to the main competitors in the industry.

    Trusted and available worldwide – adopted by 1000+ ISPs in 50+ countries

    Support Information

    Splynx subscription includes:

    Technical support — 7 days a week, 8:00-23:00 CET
    Communication with the support team that is done via helpdesk using [email protected] email address or via the customer portal.
    1:1 meetings with our engineers that are always scheduled via tickets.
    Daily answers — up to 2 tickets per day per the Splynx end user.
    Frequent software updates.

    Affiliate Program Details

    We offer a commission of up to 15% on customer purchases made within a 1-year period. Should be discussed and agreed individually, all managed via our referral portal, automatic process and tracking.

    Functionality (TAM) Classification:
    2. Channel and Sales Management
    3. Product Management
    4. Customer Management
    6. Case and Revenue Management
    7. Service Management
    9a. Inventory-Resource Management (Inside Plant)
    10. Project Management
    11. Network Health Management
    12. Partner Management
    13. Orchestration-Provisioning
    14. Workflow and Business Process Management
    NOTE: For further information about classifications refer to: Simplified TAM overlay diagram and classification detail

    Other Functionality Classifications