Smartbox Equipment Inc. / SmartBilling

Smartbox is a Canadian research and development company focused on developing software solutions for service subscription billing and telecommunications rating and routing management. Smartbox was established in the early 2000s and development its first telecommunication software for the NACT telecom switch. As Telecom moved into the VOIP world Smartbox grew its telecommunication software to handle soft switchs that passed VOIP traffic. The explosion of the internet is allowing more services to be developed and branded for customer but lacking the software to manage these services and to invoice them. Smartbox used its invoicing experience from telecommunications to build a software that would allow the management and invoicing of any subscription service.

In addition, the SmartBilling Solution provides full-featured and integrated management of A/R, A/P, Compensation management, CRM (Lead management and ticket management). It includes Customer and Sales Agent self-care portals that are proven to reduce the load on sales and support department staff.

Implemented as a SaaS (Software-as-a-Service, or cloud-based) solution, it allows Small & Medium-sized businesses to leverage their valuable operations dollars to obtain the advantages of a fully supported, world-class hardware and software environment at a fraction of the cost of setting up their own data center and associated IT maintenance staff.

SmartBilling is ideal for companies with recurring and usage-based billing, especially in industries that can obtain their billing line-item information via file downloads or Web portals from their service providers and/or their metering or switching equipment.

Whether your company invoices thousands of customers with only a few line items on each invoice, or it invoices hundreds of customers with thousands of line items on each invoice, see how SmartBilling can simplify and streamline your company operations.

In 2003 Smartbox developed a software called RTBRS (Real Time Rating and Reporting Services) was developed to Stream, Rate and the report of call records from various telecom switches.

In 2006 TSM (Telecommunication Services Management) took the RTBRS software from a simple reporting engine to a full telecom solution for rating, routing, reporting and invoicing of wholesale termination. It manages the end to end relationships between telecommunication carriers.

In 2009 SmartBilling was introduced as a service billing solution designed to handle any service from telephone to television to DVD rental.  In 2018, SmartBilling v5 was released, containing a restructured database, major upgrades and many new features and is currently rolling out to new and existing customers.  Full RDBMS independence is expected to be released in early 2020.

Smartbox continues develop and expand its line of software and strives to achieve excellent customer support and satisfaction.