The Changing Landscape of OSS:
Technologies, Solutions, and Organisational Impacts
Let’s be clear – Operational Support Systems (OSS) are constantly changing. They’ll continue to change too no doubt. But right at this moment, OSS are in the middle of a whirlwind of change. Most of the change is coming from adjacent fields like IT, networking, devices and more. This whirlwind will help to shape market winners and losers, depending on the strategic directions that each organisation chooses.
As OSS experts, you’re constantly being asked to provide recommendations on the best solution for your stakeholders. You’re asked to prepare options, or in some cases, analyse and compare from the options laid out by others. When you’re working hard on your particular OSS suite, you can sometimes develop a tunnel-vision of intense focus on that OSS. We all tend to do it. The challenge is to stay across all of the other possibilities that are available, including those that might currently be just outside your field of view.
If you need to get the scoop on the technologies, solutions and organisations that are changing the OSS industry, read this market research report immediately
But staying across the breadth and depth of change occurring in the OSS industry is a full-time job in itself. If anything, the speed of change is increasing, and it’s coming at us from angles we haven’t seen before.
To the south of the OSS stack, there are profound changes underway in the networks, changes such as the rapid virtualisation of networks. Virtualisation introduces fundamentally different ways for an OSS to interact with the network layer. We’ve moved from fixed networks, to packet-switched networks and now into virtualisation. In fact, we probably haven’t moved, we’ve just blended the different network styles, adding complexity along the way.
To the north of the stack, there are similarly profound changes in product / service modelling and catalog-driven service designs. There’s a need to be more modular to support a faster TTM (Time to Market) for new products. This is perhaps the biggest opportunity to turn your OSS into a platform play that extends far beyond the typical operational tool. Catalog items (mapped with orchestration plans) provide the ability to partner with a much wider range of services – think healthcare, Internet of Things (IoT), content / media, autonomous vehicles (AV), smart cities / homes, etc. Imagine having an OSS that could provide broader reach into all these diverse customer bases, without completely overhauling your OSS stack.
In the middle of the stack, the pressure is on to improve efficiency and increase the amount of operational automations. We know that automations are the holy grail for OSS sponsors, but we also know that automations can be challenging to design, implement and maintain. Robotic Process Automation (RPA), Machine Learning (ML) and Artificial Intelligence (AI) show great promise for achieving automation. Rapid release methodologies like Agile and DevOps are also influencing the way we introduce change.
Some of the biggest telcos in the world are investing heavily in stack changes like the ones mentioned above. Some of these heavyweights are doing so quietly. Others are promoting these changes heavily to shareholders and customers alike. They’re leading the industry into the vortex of change because they know their OSS will operationalise the digital services that will deliver their most important future revenue streams.
Clearly they foresee sweeping, industry-wide changes in revenues, business models, partnership platforms, digitalisation and customer channel options. The big question to ask yourself is whether your OSS will easily accommodate such a significant structural transition if the same type of changes are likely to impact your organisation.
If you feel like you’re being attacked by change from all sides then that’s because you almost definitely are. We all are. And we all know that fighting a battle on many fronts requires lots of resources – resources that are probably already running at full utilisation. Does your team have the time to distill all the available market information into an industry-wide review of technologies, approaches, solutions and organisations? None of us have the ability to foresee the future, but having the right information at hand makes it easier to navigate into the future with peace of mind.
“The Changing Landscape of OSS” has been designed with that exact obstacle in mind. We’ve analysed all facets of the OSS landscape and have distilled the most important changes into this market research report from June 2015. There are over 100 organisations mentioned in the report (109 to be exact). .
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Operational Support Systems (OSS) are the essential set of tools required for a Communications Service Provider (CSP) to design, deploy, monitor and maintain the content, networks and services that their customers pay to use. There are significant changes underway in the CSP industry that are causing fundamental re-evaluations of business models, technology stacks and service offerings. In fact, don’t you agree that the CSP model is already well into the structural shift towards the Digital Service Provider (DSP) model? The biggest carriers are already investing heavily in this change. These disruptions to the status quo are similarly influencing, and being influenced by, OSS. The OSS that supported a CSP business model won’t support a DSP model, at least not without major adjustments.
Get your copy of this research report now to assesses a range of relatively nascent technologies that have the potential to change the whole dynamic of OSS – whether via the networks they manage, or as building blocks on which to build better OSS tools. The report evaluates various technologies including:
- Cloud delivery
- Network virtualization
- Network security
- Big Data
- Machine Learning and Predictive Analytics
- Resource models
- Orchestration and automation
- Wireless sensor networks
- Internet of Things (IoT) / Machine-to-Machine (M2M)
- Self-organizing Networks (SON)
- Software development models, and
- Related changes underway in standards groups
This 87-page report is must-reading for anyone involved in planning or optimizing OSS as well as anyone with a vested interest in realizing positive financial returns from their OSS investment. You’re constantly re-defining what your OSS looks like and what it delivers. In over 17,000 words, this report provides insights into how the entire industry is re-defining itself in coming years.
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Companies in this Report:
- Accenture PLC
- Acme Packet
- Alcatel Lucent S.A.
- Amdocs Inc.
- Big Machines
- Black Ridge
- BT Group
- CA Technologies
- Clarity (part of Synchronoss)
- Collective Intellect
- Covisint Corporation
- Digi-Data (part of Synchronoss)
- Ericsson (Telefonaktiebolaget L. M. Ericsson)
- European Telecommunications Standards Institute (ETSI)
- F-Secure (part of Synchronoss)
- Hewlett Packard Company
- IBM Corporation
- Juniper Networks
- Lightbridge Communications Corporation
- Linux Foundation
- Metro Ethernet Forum (MEF)
- Mirror 42
- Miyowa (part of Synchronoss)
- Neebula Systems
- NetCracker Technology Corp. (part of NEC)
- Nokia Networks
- NTT Communications Corporation
- Nuel (part of Huawei)
- Open Networking Foundation (ONF)
- Oracle Corporation
- Siebel (part of Oracle)
- Silver Peak
- Strumsoft (part of Synchronoss)
- Sunrise Technologies
- Synchronoss Technologies
- Tata Consultancy Services Limited
- Tech Mahindra Limited
- Telcordia (part of Ericsson)
- ThingWorx (part of PTC)
- TM Forum
- TOA Technologies
- Voxmobili (part of Synchronoss)
- WindRiver (part of Intel)
- Wisor (part of Synchronoss)
- Younited (part of Synchronoss)
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