Getting hands-on with the OSS espresso machine
“Is there anyone in this room who can go with me to an espresso machine and make a latte?” That's what Starbucks Chairman Howard Schultz reportedly asked his executive team at a November 2022 meeting, according to this WSJ article. He added: "I don’t think we can fix the systemic problem with the level of lofty knowledge that exists in this room. There's an important lesson…
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