
Treating telco data quality like homelessness
In his book Upstream: The Quest to Solve Problems Before They Happen, Dan Heath tells a fascinating story about homelessness in Rockford, Illinois. For years, the city had struggled to reduce homelessness. Numerous organisations were involved, from police and healthcare providers to shelters, government agencies and social services. Everyone was working hard. Everyone was discussing the problem. But meaningful progress remained elusive. Then someone flipped the…
Read More »




