For decades, organisations have argued over whether IT or operations (OT) teams should control the OSS environment, as though it’s a binary decision. Giving one team control of an OSS may appear to create clear accountability. But, like so much in OSS, the decision is far more nuanced. Ask who owns your OSS and you might hear the name of a department (though it might be…
Read More »Given the topical theme of the World Cup final, we'll go with a soccer story today. For the World Cup final, do you think Argentina ever considered replacing Messi with an attacking midfielder from a local Argentinian club simply because his wages are lower? Of course they wouldn't. Not because the local player is useless. Not because every role can/must be filled by a global superstar.…
Read More »For decades, scale gave large telcos purchasing power, infrastructure reach, extensive capability and millions of customers. It became one of the world’s most powerful and durable business models. But scale and complexity has created thousands of dependencies across OSS, BSS, networks, processes, vendors and people. Clay Christensen showed that disruption often begins with something that looks smaller, simpler and even inferior. Incumbents keep serving their best…
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