When it comes to OSS, the term Out of the Box (or OOTB) can be correct, incorrect and highly confusing all at the same time. Buying an OOTB OSS is a bit like buying a suit off the rack. It exists. It has structure. It has the pockets, buttons, sleeves and lining you expected. But unless it is specifically tailored to the person wearing it, the…
Read More »Since OSS were first built, they've been designed around the belief that more complete information creates better operations. That belief made sense when they were designed by Engineers for Engineers. When network, service, customer, inventory, topology and assurance data was scarce, fragmented and hard to access. The organisation with the best information usually had the advantage. If you could see more, correlate more and understand more,…
Read More »An OSS/BSS transformation often begins with excitement and urgency due to a desperate need for change. It also creates trepidation because the wrong decision could shape the business for years to come. There’s no doubt that there’s a long list of things to work through, but that tension can lead to procurement events that could blow out past 18-24 months. Meanwhile, benefits are deferred and existing…
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