Passionate About OSS Consulting and Implementation

Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems) [and passionate about BSS, NMS, or any other names you assign to the tools that operationalise your network].

We are consultants with two key objectives – to make your OSS-related decisions easier and to help connect the world of OSS (via the connection of people, projects, technologies, ideas, buyers, sellers and more).

We provide the strategies, frameworks and guidance to improve usability whilst reducing complexity and risk. If you’ve been tasked with any of the following then can help:

  1. Buying an OSS – Finding the best-fit OSS product / vendor / solution for your needs;
  2. Implementing an OSS – Initiating business improvement through a new or transformed OSS; or
  3. Selling an OSS – Creating compelling OSS collateral – for an offer, marketing, product road-map or business case
A network operator’s business model is underpinned by two key elements. Customers who want to communicate remotely. And a network to carry their communications to/from remote destinations.

OSS (Operational Support Systems) provide the network operator with tools to design / build / manage and maintain the network and related resources.

BSS (Business Support Systems) provide the network operator with tools to design products for customers, create / manage / maintain customer services and bill customers for their service usage.

From humble beginnings, OSS are now far more than operational tools. They are a foundation that every network operator’s business is built upon. This impact extends to almost all business units including sales, engineering / design, field-work, customer support, network operations and much more.

The increase in sophistication has introduced a corresponding increase in complexity. And with complexity comes the downside – the risks, costs and delays that OSS projects have become synonymous with. Stress arises for one very important reason – these challenges impede the service provider from doing what it exists to do – i.e. provide communications services for its customers.

That’s where Passionate About OSS comes in.

You may have noticed that many treat OSS as a tech-centric challenge to solve. Whilst we come from technology backgrounds, we take a contrarian view. We approach our clients’ challenges more from the perspective of cultural change and complexity / risk reduction than tech for the sake of tech.

Some of our methods can be found in the OSS tools and systems provided free for you here. These are just a few of the many that we’ve developed across a multitude of OSS and ICT Consultancies for our clients.

If you need guidance or would like to share the challenges you’re facing on your unique OSS, contact us here. We’d be delighted to listen and assist.

If you share our passion for OSS and are looking for a regular fix on all things OSS, subscribe to our (almost) daily blog. It provides news, insights and stories all relating to the fascinating world of OSS. Subscribe by entering your address in the form at the top-right of the page.

And in case you still want more, purchase your own copy of the book, Mastering your OSS