Retained Advisory or Coaching Services

Unlock Your Business’s Full Potential with the Support of our OSS/BSS Experts

Are you struggling to keep up with the fast-paced evolution of Operational Support Systems (OSS) and Business Support Systems (BSS)? Do you find it challenging to sufficiently leverage your OSS/BSS stack to maintain efficient operations, optimise network performance, and enhance customer experience? Do you have an OSS or BSS transformation underway (or upcoming) where you’re still in charge, but you need occasional support and guidance from an experienced advisor? Do you know of the hundreds of suppliers on the market or how to find the best-fit solution for your needs?

Many businesses have teams of talented, specialised, in-house expertise that are capable of running advanced transformations for network operators. However, OSS/BSS build and transformation projects are unique beasts. There are many important decisions, mitigations and interventions to be made along the way, where past experience is invaluable. Making sub-optimal decisions can lead to inefficiencies, increased costs, and lost revenue opportunities.

Your team is the star of the show. They’re the Luke Skywalker of your OSS transformation. They’re the ones who will be on-site every day to see your project through to completion. However, if they’re not already Jedis, experienced with OSS projects, then you may need to provide a Yoda figure to train them, guide them and provide decision support to reduce your project’s risk.

Would you and your whole team of future OSS Jedis sleep easier if you had access to top-tier OSS/BSS expertise on call to help, but without the overhead costs of a full-time, exceptional hire? By retaining the services of an OSS/BSS expert on a fractional basis, you get the best of both worlds – risk mitigation and forward-looking decision support, but at a fraction of the cost of a full-time head-count on your team.

By retaining the services of an OSS/BSS expert, you too can experience transformative results:

  • Transformational Insurance: Reduce the risk of complex OSS projects under the guidance of battle-hardened SMEs
  • Market Awareness: Choose the right decisions to make within your unique operational and competitive contexts
  • Enhanced Operational Efficiency: Optimise your network performance and streamline your processes
  • Cost Savings: Reduce overhead costs and avoid the expenses associated with hiring full-time experts
  • Improved Customer Experience: Deliver superior service to your customers, enhancing satisfaction and loyalty
  • Access to Expertise: Benefit from the knowledge and experience of a seasoned professional in the OSS/BSS domain

We offer a flexible, fractional engagement model tailored to your specific needs. Whether you require strategic guidance, hands-on implementation, or ongoing support, our OSS/BSS experts are here to help. Our services include:

  • OSS Transformation Optimisation and Risk Minimisation
  • Best-fit OSS / BSS Vendor Selection
  • Service Delivery Improvement
  • Customer Experience Enhancement
  • Operational Efficiency Boost
  • Consulting and Advisory that ranges from Operational to Strategic

Ready to take your operations to the next level? Contact us today to schedule a free consultation with our OSS/BSS expert. Discover how our retained OSS SME services can help you achieve your business goals and drive success.