OSS/BSS Maturity Self-Assessment

The telecommunications landscape is evolving rapidly but many OSS and BSS environments have struggled to keep pace. While demand for connectivity and digital services has never been higher, legacy architectures, rigid processes and cultural inertia often constrain the transformation needed to compete and grow. 

This self-assessed report helps telco leaders, architects and transformation teams diagnose where they currently stand with their OSS/BSS platforms and what’s holding them back.

This report provides a detailed breakdown of your current OSS/BSS posture across five critical dimensions: 

  1. Architecture & Complexity
  2. Strategic Alignment
  3. Transformation Readiness
  4. Cultural Mindset, and 
  5. Execution & Measurement. 

By scoring your responses and comparing them to structured benchmarks, the assessment helps reveal both hidden constraints and areas of strength. The goal is not just to assess readiness but to spark action and create alignment across technical and business stakeholders.

Use the insights in this report to guide roadmap discussions, prioritise system rationalisation and align architecture decisions with evolving business models. Whether you’re modernising incrementally or leading a full-scale transformation, understanding your current position is the first step toward building an OSS/BSS environment that enables, not inhibits, your telco’s future business model.

The results are anonymised. The survey should take only 5-10 minutes to respond to…. but hopefully the questions will spark a lot more internal dialogue for you along the way.