OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
Just thinking about yesterday’s blog (about how OSS will become Whole of Business Support Systems and what impact that will have on the UI) when something quite simple dawned on me… In most cases, OSS should be designed to provide answers, not just information. But in most cases today, the opposite is true. We have […]
Last week we discussed whether big OSS was losing relevance and our tools are just operational support systems (little oss). I firmly believe that the future for OSS, a future that already exists in some organisations, is for OSS to produce relevant insights and efficiency far beyond just operational teams. They need to be relevant […]
“My initial reaction to the idea that continuous improvement begets enduring success was ‘makes sense, companies need to reinvent themselves if they want to stay on top for multiple decades and continuous improvement will do that for you’, but that underplays the importance of the point. An insatiable desire for everything to be the best […]
“For the person trying to do everything alone, the game really is over. If you want to do something big, you must link up with others. One is too small a number to achieve greatness. That’s the Law of Significance.” John C Maxwell. In the past, national telcos have been able to achieve greatness alone […]
The diagram below shows what is known as The Whale Curve. It shows a graph of the relative profitability of each product in your product mix. From the book, “Waging War on Complexity Costs,” by Steven A Wilson and Andrei Perumal. You might be wondering how a profitability graph could ever peak at over 100%. […]
I was recently asked how I would go about building up an OSS from scratch. To be honest, I didn’t do a great job of explaining it at the time despite having done it at four tier-1 carriers in the past. Well, not exactly from scratch, as each of these carriers had operated from NMS […]
“…the program “The Brain,” in which Dr David Eagleman, neuroscientist, NYT bestselling author and Guggenheim Fellow shared a fascinating but little known secret…our brains are specifically designed so that we learn on the job – by doing. Dr Eagleman explained that this is why human babies do not have anywhere near the survival skills possessed […]
“It’s astounding to see the huge range of products and services that are becoming commoditized. Consumers can’t see differences between major brands in most categories, and as a result, many are buying based on price. If companies want to increase their margins — maybe even survive — they must learn how to develop value-add brands […]
Late last week we borrowed from Ben Evan’s three classes of search/discovery to look into what the future holds for OSS. There is giving you what you already know you want (Amazon, Google) There is working out what you want (Amazon and Google’s aspiration) And then there is suggesting what you might want (Heywood Hill). […]
Well, it’s been a bit quiet here on PAOSS in the last week hasn’t it? The new blogs each weekday have been absent. What’s my excuse you’re wondering. Paternity leave has gotten in the way of putting pen to website. That and the sleep deprivation that comes with a newborn. Despite this, I’ve still found […]
“Hands up if you have ever been bitten by an elephant? Now hands up if you have ever been bitten by a mosquito? See, it’s the little things in life that will get you” Joel Weldon paraphrased.” Put another way, “the devil is in the details.” This mindset has always perplexed me, particularly in the […]
“I have been harping on for years – many years – that the terms BSS and OSS are defunct and should be replaced with something far more generic like MMB: Money Making Bits. You may laugh, but BSS (business support systems) and OSS (operational support systems) are leftovers from a bygone era when communications service […]
In yesterday’s post we discussed how Virtual Reality (VR) can be utilised in OSS. Today we look at how OSS and Augmented Reality (AR) to be further augmented with decision support systems to help OSS operators. As a starting point for this exercise, we have to think about what OSS situations have a spatial reality […]
Have you noticed that Augmented Reality / Virtual Reality seem to be the next big thing lately? Whilst the concept has been around for years, it seems to be trending strongly this year, perhaps because applications are starting to make use of recent technology advances. So where do these technologies fit into the future of […]
We’re in tech right? Not just any tech, but O…S…S! Nah we’re in the people business. No matter where we sit in the org chart, we need to understand people to build solutions Paul Graham talks about doing the things that don’t scale. Does he have some great ideas or what? What doesn’t scale: Understanding […]
Earlier this week we discussed how Peter Thiel’s statement, “We wanted flying cars, instead we got 140 characters,” and how it related to the world of OSS. One of Peter’s ventures is the Founders Fund, a venture capital firm investing in smart people solving the world’s difficult problems. The Founders Fund Manifesto is an inspirational […]
“We wanted flying cars, instead we got 140 characters.” Peter Thiel. This meme speaks of the innovation occurring in the world of technology. It seems that we are making fewer major innovations (flying cars) compared with the world-changing innovations that are really only minor in terms of technological breakthroughs (like Twitter’s 140 characters). When reading, […]
Data integrity law #1 – Natural Decay – When being handled, the accuracy / integrity of a data set tends to degrade over time. Data integrity law #2 – The Need for Curation – To prevent rule #1 from making the data unusable, the data needs to be curated. Data integrity law #3 – The […]
“Telcos spent all this money, built all the infrastructure, hired all these clever people, imagined and planned and consulted for all of it, have all this market power, and they’ll get none of it.” Ben Evans talking about mobile Internet. Ben has a point. Telcos spent huge amounts of money building the infrastructure to support mobile […]
The OSS market is segmented. That means its talent is too. The question I often ponder is how do we reach the critical mass of talent required to take OSS to its lofty potential? How do we get its virtuosos in a single place for months on end to solve its biggest problems (and there […]
