Minimise the tentacles on the OctopOSS. Keep it simple
Time-to-market is an important metric in the Telco vernacular. It’s important because rapid TTM allows one CSP to get an attractive new product out to customers earlier than competitors and all the benefits that go with it (ie rapid revenue turn-on, market share, brand awareness, etc). One of the primary impediments to a product’s TTM […]
“Until now, communications service providers could not match their digital native counterparts when it came to delivering what customers want, when and where they want it. Now there is a real opportunity to close that gap through a number of interrelated, big trends that are happening in parallel. This includes transforming their infrastructure through network […]
“Perhaps the most egregious platform failure is to simply not see the platform play at all. It is also one of the hardest for traditional firms to avoid. Firms guilty of this oversight never get past the idea that they sell products when they could be building ecosystems. Sony, Hewlett Packard (HP), and Garmin all […]
“The telco’s strategy encompasses three broad categories of APIs, each of which targets a different audience: – Private, internal APIs accessible exclusively to Telstra’s developers; – External, public APIs, that are available for use by third-party developers; and – APIs intended for use by Telstra’s partners. “Each one of these has a different value to […]
“Answers to leading questions under torture naturally tell us nothing about the beliefs of the accused; but they are good evidence for the beliefs of the accusers.” C.S. Lewis. Today I’d like to share a clever strategy used by a clever OSS division head that l once worked with. The team he led was in […]
“Yes, it’s true, almost no one reads the instructions… people are so self-absorbed and hurried that they plunge first. One more reason to build something simple. But at least you can post instructions so that after they fail the first time, they have a shot at getting it right the second time.” Seth Godin. My washing […]
In the law of cascading problems, let’s say we have data sets where our data accuracy levels are as follows: Locations are 90% Pits are 95% Ducts are 90% Cables are 90% Joints are 85% Patch panels are 85% Active devices are 95% Cards are 95% Ports are 90% Bearer circuits are 85% That all sounds […]
“Companies often see the disruptive forces affecting their industry. They frequently divert sufficient resources to participate in emerging markets. Their failure is usually an inability to truly embrace the new business models the disruptive change opens up. Kodak created a digital camera, invested in the technology, and even understood that photos would be shared online. […]
“If I am to speak ten minutes, I need a week for preparation; if fifteen minutes, three days; if half an hour, two days; if an hour, I am ready now.” Woodrow Wilson. Going for a run can be fun, but adding a clock/stop-watch changes the dynamic. A game of football is fun to watch […]
A very clever friend of mine made an interesting observation recently. He had noticed that one of his global markets, a developing region, tended to ask for a very different set of outcomes from his OSS than his customers in more developed regions. He has noticed that the developing regions are asking business level questions […]
“Nine in ten businesses (87 percent) face severe turbulence as they pursue digital transformation, according to research from Bizagi, a provider of digital process automation software. The global study of over 1,000 IT and customer experience professionals finds that businesses are rapidly embracing digital transformation, with 73 percent believing that failure to keep up will […]
“Most of us are, by default, in automation mode. We are pattern-seeking animals, and there is immense comfort in the familiar…established systems help to preserve our energy and attention. Things are easier. The cognitive (and emotional) burden of trying to figure out what needs to be done, when and by whom, is minimal, Automation is […]
OSS tend to be created with CSPs in mind. But that’s a small market. If we extend the data model to open it up to fit the data collection requirements of any organisation that relies on a network then we open up OSS to a much broader market. I call this style of OSS the […]
“More people will pay you money to help them achieve a monetary goal than will pay you to give them something pretty to look at.” Web Teacher In recent posts we’ve explored OSS user interfaces and simpler interfaces in particular. But a pretty interface is only useful if helps a prospective client achieve a monetary […]
“Whitespace, many times referred to as negative space, is the portion of a page left unmarked, the portion that is left blank, or the empty space in a page. In web design terms, it’s the space between graphics, columns, images, text, margins and other elements. It is the space left untouched in order to smooth […]
“The utter complexity of huge, standardized software systems also explains the death of big software. Enormous whole-company projects are often beyond the capabilities of even the most experienced project and program managers – especially when there’s never 100% consensus about the need for such a draconian project in the first place. The cloud has also […]
“Humans can speak 150 vs. type 40 words per minute, on average..” Kleiner Perkins’ Internet Trends 2016. The latest Mary Meeker report (ie the link above) provides some interesting insights, as usual. One of them is the reference to voice becoming a much more significant computing interaction mechanism – evolving from keyboards to microphones and […]
Last week we ran a series of blogs about what the OSS of the future is going to look like. It’s going to be simple, not cluttered. It’s going to provide answers, not just reams of information. It’s going to allow operators to throw questions at it, in natural speech. It may even provide you […]
Just thinking about yesterday’s blog (about how OSS will become Whole of Business Support Systems and what impact that will have on the UI) when something quite simple dawned on me… In most cases, OSS should be designed to provide answers, not just information. But in most cases today, the opposite is true. We have […]
In yesterday’s blog, we discussed how the OSS of the future will not just be Operational support systems, instead being Whole of Business support systems (WOBSS?? :)). Anyway, we also discussed that to be relevant to the whole of business, our tools will need to provide: A context that is relevant to the operator (who […]
