Valuable OSS – Delivering a Return on Your Investment in Operational Support Systems (OSS) consists of a series of articles originally published on PassionateAboutOSS.com that were inspired by two wonderful reports entitled, “CAPEX is king: A new playbook for telecoms execs” and “We need to talk about CAPEX – Benchmarking best practice in telecom capital allocation” respectively.
These two CAPEX (Capital Expenditure) reports highlight a number of the investment challenges that face the telecommunications industry in response to the over the top (OTT) business models that telcos are now competing against.
The name itself, RETURN on Invested Capital (ROIC) implies that some form of feedback loop is required to justify a ROIC. It is the return component that is rarely measured or managed on OSS projects, partly because it is so difficult to measure. This book provides the reader with the means of turning intangibles into measurable returns, for the purpose of justifying an initial OSS business case, as well as future investments.
Valuable OSS builds upon these concepts to provide a series of recommendations on how OSS can contribute a greater amount of value to the organisations that invest the time, effort and capital into them.